Order processing is always prompt - in fact the last item I purchased from First Games was despatched within an hour of my placing the order. I was wary after reading some of the reviews about parallel imported items, but I've made several purchases, and so far I haven't received any games with incorrect regional codes or Chinese labels, etc.

Excellent pricing too.

Fast(ish) shipping but getting a parallel-imported Chinese version of Halo: Reach was not what I wanted. The picture on the product's page was of the English version.

They told me they would not refund me because of their disclaimer, which is two lines of text hidden within a bunch of other text, only accessible via a tiny little link at the bottom of each page. If you didn't know before-hand and didn't search hard for the information, you wouldn't even know that they sell parallel imports.

The game still works fine but also includes Chinese subtitles if you change your console's language. It's also lovely to have Chinese writing all over my damn game's case and disc, as well as in the first half of the manual.

This is pretty dodgy business practice. They should let people know that their games are parallel-imported instead of being discrete about it.

Pre-Ordered a game, was expected to arrive on a Thursday or Friday, didnt arrive until the following Monday, without any email from them regarding the situation.

Also, the game was from Asia, as it was Region 3 instead of Australia/NZ's Region 4 and had lots of Asian writing on the back. The game worked fine though and dialogue and text was in English, however I was annoyed that they failed to mention or give any indication that it would be imported from Asia.