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Buy over 7000 products online
at www.thewarehouse.co.nz

http://www.thewarehouse.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated The Warehouse (2.54)
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  • Barely acceptable
    1 month ago
    Updated: 1 month ago
    WARNING:
    Brought a 65 inch TV 5 months ago and it got damaged. I tried to get it repaired/replaced I even said I would pay for the repairs but they were useless and could not help me in any way. I now have a giant paperweight which I don't know what to do with. I will not be buying anything from them in the future.
  • Very Poor
    1 month ago
    Finally got through to talk to someone on the phone about my order after being put on hold twice totalling 4 hours and 30 minutes. No replies to my emails. No apologies at all from the warehouse either.
    Will be spendong money elsewhere in future.
  • Barely acceptable
    1 month ago
    Purchased tv for click and collect without realising there would be a long wait time before i could pick it up (completely my fault for not reading, my low rating isnt based on that)

    However, the process of trying to cancel/refund this order has been terrible. Really bad communication.
  • Very Poor
    1 month ago
    Updated: 1 month ago
    I would give it a Zero star. Their Click and Collect is a joke.
    Ordered something over 2 weeks ago and still no update or response. Calling them is useless because they don't answer.
  • Very Poor
    1 month ago
    Updated: 1 month ago
    Don’t waste your time buying online from the warehouse it will just give you grief. They could try and blame Covid19 but they give zero communication , response compared to to great email updates from Kmart and fishpond etc.
    They are even worse at click and collect! they have absolutely no idea what they are doing ,
    Utter rubbish.
  • Very Poor
    2 months ago
    DO NOT ORDER ONLINE FOR HOME DELIVERY FROM THESE MUPPETS.
    THEY WILL BE OF ZERO HELP IF ANYTHING AT ALL GOES WRONG.
    If I could give a negative star review I would.
    Ordered an instock item on 18/4 so that my high risk father could avoid the supermarket.
    Recieved no despatch notification. Tried to be patient but father ended up having to go to the supermarket anyway.
    10 days after payment emailed them on their contact us page. Recieved an email response saying 3-5 days for response if urgent call number. Called and was on hold for 1 hour. Spoke to Jess who said 'OH no tracking so might not have been sent. I'll get someone to call or email.'
    2 days later no update and faced with going to the supermarket again called back. Recording advised 30minute wait time, I thought cool, quicker than the other day....2 hours and 8 minutes later I finally get through, understandably stressed, worried about father, frustrated at waiting for so long... woman told me NOTHING AT ALL had been done based on my previous. couldn't overnight the item, couldn't promise same day or over night credit card refund so that we would have money to purchase an essential item elsewhere before running out, then threatened to hang up when I became distressed. Said would send out at the same time as person on FB messenger finally came back (also after 2 hours) to say the item was refunded. No idea if item is coming or not, refunded or not. No longer F'N care. Will think about going back in person at level 2 but will not buy anything that might possibly require any type of after sales customer support. So probably only plants and chocolates...
  • Very Poor
    2 months ago
    The worst online live chat! Don't know anything
  • Very Poor
    2 months ago
    Worst online shopping experience ever. Placed order for 6 x of Product X. Waited 17 days, nothing arrives, no communication nothing. Then get email saying order has been cancelled and you have been refunded. No explanation to anything. Seriously the worst online retail store ever....
  • Very Poor
    5 months ago
    I ordered a washer/dryer combo machine on December 24th. 3 weeks after ordering, I contacted The Warehouse to see where my delivery was. 3 days later and after 3 unanswered emails, I called them to follow up. The woman assured me she would call to let me know what was happening. I received an email saying the item was out of stock and I would be refunded. No phone call, no offer to substitute with a similar item, no explanation as to why it was in stock when I ordered and paid for it, but now I wouldn't be getting it, no nothing. If I hadn't contacted them, I would still be waiting for a machine I was never going to receive. Absolutely terrible customer service. If I could rate zero stars, I would!
  • Very Poor
    7 months ago
    I've now had 2 terrible online shopping experiences with The Warehouse and this second time it feels like their online shopping is a scam.

    Items are not shipped within the specified timeframe, they show items in stock but once purchased they are suddenly on backorder, they send the wrong items, the customer service is really slow and poor, and their refunds don't even arrive in the specified timeframe. I am still waiting on one now.

    Lesson learned this time, I strongly discourage anyone from shopping online at The Warehouse.
  • Very Poor
    9 months ago
    Updated: 9 months ago
    Online order:

    Have recently purchase online using a Gift card (prezzy card), was click and collect.2 days after placing order I was emailed that my items are ready to be collected. I had went in store that day and collected my items but was informed at the desk that one of my items was not in the boxes i had picked up and will be ready in another 2 days. That was fine. Not until today (2 days later) I get an email that they have refunded me the cost of the 1 item they were unable to get for me. Very disappointed as now I have to wait up to 5 working days for the refund to go into that card. The other hassle is that I cant reload any more money onto that card as that is not how prezzy cards work, in order for me to check the balance and see when the refund goes in costs me 50cents every time i check (so I wont be doing that). The 1 item they couldn't retrieve for me was only $22. Now I'm stuck with having to find something as a replacement with the exact value of $22, given a wait on that aswell!. Or I'd miss out. No other options were given to me. Ideally I would have liked the option to have been able to go in store and find something of the same value or if more, pay the difference. Therefore I'd have an item right then and there and not refund into those sorts of cards that is not your personal account. Absolutely sucks as I'm stuck with this useless card with only $22 on it and cant do a damn thing about. I had spent a couple of hundred, and can still see the item I had wanted is still available online??? Useless at updating their website!. Something needs to change because refunding people all the time because you cant work your website properly and have REAL information on there. Only chosen to online order through the warehouse particularly because of this one item, or else I would have gone to kmart. As i have online shopped with kmart they have never failed me and are constantly up to date with their availability online.So this type of mistake doesnt happen!. With online shopping becoming more of a popular thing, it's a shame you cant do a simple job of updating a website.Sort your crap out Warehouse
  • Very Poor
    10 months ago
    The indiana queen slat bed and queen mattress cost me $500. The mattress was awful and could feel the springs. The slat bed is not designed to be dismantled wtf! no where does it state this and its not until page 9 of the manual that you are given this information. By the you have already glued the dowls of the bed.. Obviously when i moved house I had to dismantle the bed and guess what it broke.. I was atleast able to return rhe mattress. I wasnt upset when i told the staff this at the warehouse but just wanted to voice my concerns around making it EXPLICIT to customers that the bed is not able to be dismantled and management didnt seem to want to know or take on the constructive criticism. I was really not impressed. I read many other reviews of this product and people had the same problems as me. Its sad becauae i used to work on checkouts and liked this company. Please listen to product concerns because its not ok to sell products without customers fully understanding what they are buying
  • 2019-07-09 - One year ago. User reviews before this time are not included in the rating.

  • Acceptable
    1 year ago
    Some good deals but I got a not so great deal on a cheap BBQ I guess you get what you pay for.
  • Perfect
    2 years ago
    Updated: 2 years ago
    Reviewing their online ordering:
    Quick shipping, automatic refunds when they can't send me my order in time (and they give me a free shipping code when they do!), Good customer service (full refund when I messed up an address and the order got returned to them).
    No idea how they're making a profit, shipping things like 68L rubbish bins for $5, but, damn, I'm glad they do!
    In store:
    Why bother leaving the house when shipping is so cheap?
  • Very Poor
    2 years ago
    Updated: 2 years ago
    Very poor online sales. I have had multiple experiences where my product has not arrived within an acceptable time frame as advertised.
    Good example is a book bought 3 weeks ago that has still not arrived. I bought some shoes from the US at the same time and they are here!
  • Very good
    3 years ago
    Updated: 3 years ago
    Great homewares and jewellery range
  • Perfect
    3 years ago
    Updated: 3 years ago
    Expectations are always met, orders are correct and packaged well, courier time is fast and have always had great customer service on the phone and in the New Plymouth store.
  • Very good
    3 years ago
    Updated: 3 years ago
    A decent range of gardening supplies,prices aren't too bad either!
  • 3 years ago
    Updated: 3 years ago
    This user review is under investigation
  • Perfect
    3 years ago
    Updated: 3 years ago
    Great Service and Fast Shipping
  • Perfect
    6 years ago
    Updated: 6 years ago
    Bought a phone at 8:30 on Wednesday night. It stopped charging its battery about 9:00 on Thursday night. Swapped (with a smile) at 9:00 on Friday morning. How a vendor can make the best of a bad situation!
  • 7 years ago
    Updated: 7 years ago
    This user review is under investigation
  • Very Poor
    8 years ago
    Updated: 8 years ago
    it would be nice if they had it in stock, typical for Whangarei Warehouse
  • Acceptable
    8 years ago
    Updated: 8 years ago
    Their online service is rubbish.
    The internet banking requires Windows Vista or below, which is just plain stupid.

    Their in-store stock sucks and it's better to order online, even though the service sucks.

    Other than that, they have great prices a lot of the time.
  • Terrible
    8 years ago
    Updated: 8 years ago
    False advertising. None of the smart phone deals (ex. Samsung Galaxy S or SII) they promote online is actually for sale.
  • Very good
    9 years ago
    Updated: 9 years ago
    They have been consistently offering low low prices (in general) for many years in New Zealand, albeit some quality issues on some products (only some and not all). I particularly like their clearance prices. As such, they will get a Very Good rating from the Green Lantern.
  • Perfect
    9 years ago
    Updated: 9 years ago
    Purchased 2 wii games with incredible low online prices (wii Music $15 and Super Smash Bros Brawl $35).
    Got the delivery after 3 working days.
  • Very Poor
    9 years ago
    Updated: 9 years ago
    The Rotorua Warehouse store was absolutely hopeless to deal with. The attendant spent over 1/2 an hour looking for the Sony Ericcson phone before informing me they didn't have any. When ask if they could get one in the eventually said they could, I had to leave at this stage as I had family waiting. I left my number. They rang later in the afternoon to inform me they would have one and it would be avalable within 2 days. I went back to the store to see if it had arrived and was told it definately would not be arriving in two days and it would take between 1 to 2 weeks to come from their Tauranga store.
  • Perfect
    9 years ago
    Updated: 9 years ago
    Hassle free purchase. Attractive website, easy to search for products. Pricespy has good links to the warehouse pages. Well packaged and fast delivery. Will definitely be using the online store again soon.