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Buy over 7000 products online
at www.thewarehouse.co.nz

http://www.thewarehouse.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated The Warehouse (4.00)
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  • Very Poor
    27 days ago
    The indiana queen slat bed and queen mattress cost me $500. The mattress was awful and could feel the springs. The slat bed is not designed to be dismantled wtf! no where does it state this and its not until page 9 of the manual that you are given this information. By the you have already glued the dowls of the bed.. Obviously when i moved house I had to dismantle the bed and guess what it broke.. I was atleast able to return rhe mattress. I wasnt upset when i told the staff this at the warehouse but just wanted to voice my concerns around making it EXPLICIT to customers that the bed is not able to be dismantled and management didnt seem to want to know or take on the constructive criticism. I was really not impressed. I read many other reviews of this product and people had the same problems as me. Its sad becauae i used to work on checkouts and liked this company. Please listen to product concerns because its not ok to sell products without customers fully understanding what they are buying
  • Acceptable
    8 months ago
    Some good deals but I got a not so great deal on a cheap BBQ I guess you get what you pay for.
  • 2018-09-19 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    1 year ago
    Updated: 1 year ago
    Reviewing their online ordering:
    Quick shipping, automatic refunds when they can't send me my order in time (and they give me a free shipping code when they do!), Good customer service (full refund when I messed up an address and the order got returned to them).
    No idea how they're making a profit, shipping things like 68L rubbish bins for $5, but, damn, I'm glad they do!
    In store:
    Why bother leaving the house when shipping is so cheap?
  • Very Poor
    1 year ago
    Updated: 1 year ago
    Very poor online sales. I have had multiple experiences where my product has not arrived within an acceptable time frame as advertised.
    Good example is a book bought 3 weeks ago that has still not arrived. I bought some shoes from the US at the same time and they are here!
  • Very good
    2 years ago
    Updated: 2 years ago
    Great homewares and jewellery range
  • Perfect
    2 years ago
    Updated: 2 years ago
    Expectations are always met, orders are correct and packaged well, courier time is fast and have always had great customer service on the phone and in the New Plymouth store.
  • Very good
    2 years ago
    Updated: 2 years ago
    A decent range of gardening supplies,prices aren't too bad either!
  • 2 years ago
    Updated: 2 years ago
    This user review is under investigation
  • Perfect
    3 years ago
    Updated: 3 years ago
    Great Service and Fast Shipping
  • Perfect
    5 years ago
    Updated: 5 years ago
    Bought a phone at 8:30 on Wednesday night. It stopped charging its battery about 9:00 on Thursday night. Swapped (with a smile) at 9:00 on Friday morning. How a vendor can make the best of a bad situation!
  • 7 years ago
    Updated: 7 years ago
    This user review is under investigation
  • Very Poor
    7 years ago
    Updated: 7 years ago
    it would be nice if they had it in stock, typical for Whangarei Warehouse
  • Acceptable
    7 years ago
    Updated: 7 years ago
    Their online service is rubbish.
    The internet banking requires Windows Vista or below, which is just plain stupid.

    Their in-store stock sucks and it's better to order online, even though the service sucks.

    Other than that, they have great prices a lot of the time.
  • Terrible
    7 years ago
    Updated: 7 years ago
    False advertising. None of the smart phone deals (ex. Samsung Galaxy S or SII) they promote online is actually for sale.
  • Very good
    8 years ago
    Updated: 8 years ago
    They have been consistently offering low low prices (in general) for many years in New Zealand, albeit some quality issues on some products (only some and not all). I particularly like their clearance prices. As such, they will get a Very Good rating from the Green Lantern.
  • Perfect
    8 years ago
    Updated: 8 years ago
    Purchased 2 wii games with incredible low online prices (wii Music $15 and Super Smash Bros Brawl $35).
    Got the delivery after 3 working days.
  • Very Poor
    8 years ago
    Updated: 8 years ago
    The Rotorua Warehouse store was absolutely hopeless to deal with. The attendant spent over 1/2 an hour looking for the Sony Ericcson phone before informing me they didn't have any. When ask if they could get one in the eventually said they could, I had to leave at this stage as I had family waiting. I left my number. They rang later in the afternoon to inform me they would have one and it would be avalable within 2 days. I went back to the store to see if it had arrived and was told it definately would not be arriving in two days and it would take between 1 to 2 weeks to come from their Tauranga store.
  • Perfect
    9 years ago
    Updated: 9 years ago
    Hassle free purchase. Attractive website, easy to search for products. Pricespy has good links to the warehouse pages. Well packaged and fast delivery. Will definitely be using the online store again soon.