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NZs Premier Extreme PC Builder
Store of the Year; 2011 - 2017
No CC Surcharge, Fast Shipping

http://www.computerlounge.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Computer Lounge (9.12)
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  • Perfect
    13 days ago
    Ordered a bunch of cpu cooler and fans from them one afternoon and got it two days later. The components are all nicely packed and shipped. Great price and quality.
  • Perfect
    23 days ago
    Excellent. I had thought of building my own computer. I had evaluated the options and was thinking of embarking on the challenge. I am glad that I did not. The team at Computer Lounge listened (and read all my emails!) and helped me through the process. Perhaps the best part was that I felt that I could bounce ideas, tweak the configuration and talk with a peer about the implications of the design. The sales process was enjoyable and I think that I ended up with a better solution because of it. Cost of the computer was very close to other online vendors but they clearly took their time, did a great job of the building, cooling and wiring, and a full burn-in test. The new Ryzen is working really well - the team even trying new BIOS settings for this latest chip to ensure that I had a stable build. Very happy with the outcome.
  • Perfect
    26 days ago
    CL and Paul have been nothing but responsive and super helpful.

    They were accommodating with my request for a quote and once I confirmed were good with confirming timelines. They also put care into assembling my custom build and gave me general advice (since it's one of the new AMD3X00 Ryzen CPUs) which is always helpful.

    Would recommend to anyone - prices may seem higher than other retailers but you can't beat the genuine care and service.
  • Perfect
    28 days ago
    I recently bought a new PC from these guys, after a recommendation from another website.
    Customer service was top-notch all the way through. Very fast response to my questions, provided me with a range of options to upgrade an 'off-the-peg' PC according to what I needed.

    Fast delivery, too, after I confirmed my order.

    Great product, excellent service. I'd highly recommend buying from here.
  • Perfect
    1 month ago
    People here are so genuine that they don't talk you into just buying stuff from them. Real honest people with real quality products. Talk about a perfect combination (:
  • Excellent
    1 month ago
    Staff helpful and friendly, would happily shop there again.
  • Perfect
    1 month ago
    Was in the market for a custom built rig for gaming/streaming, had no idea where to begin. Reached out to Paul and gave a budget, him and his team at computer lounge had me setup within a week. Would recommend to everyone i know!
  • Perfect
    1 month ago
    The service provided was excellent and very informative about the type of rams i was buying. I wanted to put up a new X570 system for a workstation and Paul from CL really helped me in choosing the right product and giving advice. Overall, extremely satisfied with their service.
  • Perfect
    1 month ago
    Great communication, great support and great products. Excellent and speedy service all round. Definitely have a customer for life.
  • Perfect
    1 month ago
    Wide range of computer goodies, some brands and products can only be found exclusively at computer lounge. If you add awesome customer service to that. It gives you the best shopping experience ever.
  • Perfect
    1 month ago
    The absolute best store for computers and computer parts. Great prices, good shipping, and behind it all the guys (and gals) at CL are always awesome on advice and support.
  • Perfect
    1 month ago
    I have had nothing but good experiences with Paul and the rest of the team at Computer Lounge.

    Their team have always expressed an interest in helping me with my questions and have given considered answers (which are geared towards what is best for my use case rather than the option with the bigger price tag).

    Thus far they have helped put together a custom Desktop for me, assisted in the purchase of several laptops for different use cases, and a number of peripherals.

    Maybe the best thing I can say however is how well they handle after sales support. Sadly one of the laptops had an issue out of the box and the way that they liaised with the laptop manufacturer and myself to ensure that I had a minimal downtime was wonderful. This was much different to the usual send away and wait approach.

    Highly recommended.
  • Perfect
    2 months ago
    Paul and the close knit team are highly knowledgeable about their products and willing to go the extra mile to share that knowledge. I have brought numerous things from them and the process is always fast and hassle free. If there are any issues they are fast to respond and always friendly. I totally recommend this store.
  • Perfect
    1 year ago
    Updated: 5 months ago
    I've bought multiple items from these guys over the years, always fast and efficient service. The price is always great and they stock quality parts. I've had one warranty issue on a motherboard which they replaced in a speedy and professional manner. Great company to deal with. Still my go to after years, great company to deal with.
  • Decent
    6 months ago
    Updated: 5 months ago
    Used to be New Zealand's quality PC builders but not anymore sadly, with their main sales guy Alex leaving I fear that their awesome service and quality of PC and audio knowledge will drop even more than it has over recent years, I will continue to shop there for now only because I need to use my loyalty points I don't want to lose them and there is substantial value in them for me.

    I have since been contacted by the owner of computer lounge he has informed me that [Quote] "unfortunately 'reward points' is going to be stopped". and that I should use mine quickly I really hope they do the right thing and inform all their customers of this and give them enough time to use their points before they just disappear.
  • Perfect
    3 years ago
    Updated: 6 months ago
    Very good communication an shipping is fast and reliable
  • Very good
    7 months ago
    One of New Zealand's Quality PC builders and components store. I have ordered copious amounts of goods ranging from my first prebuilt PC, a bargain GTX 1080, PC chairs and a varied list of PC components and peripherals.

    Lots of deals to be had but just remember to read the T&Cs as most of their deals tend to be based on stock in store not at suppliers. Shipping or pickups are a breeze and if you have a phone number stored, they will text you for pickups.

    Does not have pay after (Laybuy, Oxipay etc) options available yet.

    Just wanted to say thanks for that first PC 4 years ago. (It is still alive and well) I've gone and made my own these days but that was the one that started it all. Well done CL.
  • Perfect
    8 months ago
    I inadvertently ordered the incorrect PSU. Contacted them, and they were happy to take it back, and just charged me the difference between it and the PSU I wanted. Was a very hassle-free process.
  • Perfect
    8 months ago
    Good customer support. Depending on what time you give them a message it may take up to the next day but they always respond back as soon as they can and are very friendly while being quick to process your requests. Would definitely go shop there again.
  • Perfect
    8 months ago
    All legends - very friendly, professional and talented builders. Great deals too.
  • Perfect
    9 months ago
    These guys understand customer service. Thank you very much for extending the sale. Really appreciate it. Will shop there again for sure!
  • Perfect
    9 months ago
    Item arrived Swifty and was packaged well thanks.
  • Perfect
    9 months ago
    I went to computer lounge with a build I was looking at completing, and asked for advice. The response I received was amazing and so well detailed that I couldn't have asked for more. My parts were ordered and within a day, they had arrived for me to begin building. Customer Service and Delivery is spectacular.
  • 9 months ago
    This user review is under investigation
  • Perfect
    9 months ago
    Been coming to Computer Lounge for over a decade, friendly knowledgeable staff, great quality of stock and attention to detail. It feels like the type of shop your friends would run, you can go in and chat PC's or headphones for an hour without any pressure to buy. I've even been told to hold off purchases as they're are aware of updates or better stock coming in weeks away.
  • Perfect
    9 months ago
    Have recently bought new components at this store for a new build, was was unsure deciding which particular items to get. They provided honest advice which would suit my budget and needs accordingly. Happy with the service, no BS advice and would recommend. totally opposite experience to the 1* reviews below.
  • Perfect
    9 months ago
    Computer Lounge is hands down the best customer service I have ever received. The staff are friendly and full of good conversation with incredible knowledge of their roles. Lots of good laughs have been had here. Must recommend for any PC and/or Audio enthusiast
  • Perfect
    9 months ago
    Have been buying my PC parts and complete builds from Computer Lounge for a few years now, and they've never done me wrong. Alex is very clued up, and knows what he's talking about when he makes suggestions or recommendations on upgrades.

    All the staff seem to be happy to go the extra mile to make sure customers are happy with the parts/systems they're buying. I couldn't recommend them highly enough.
  • Terrible
    1 year ago
    Updated: 9 months ago
    These folk used to be my go-to for high quality service and fair prices. I've easily done over $10k worth of trade with them. But across the last several purchases, that slick edge they used to have over competitors is simply no longer present. A year ago I would have given them 5 stars. Since then, things have begun to slide. After yet another frustrating encounter today I've finally decided to cease doing business with them and stamp my rating of "Barely acceptable".

    Update: I reached out to Computer Lounge again to see if anything has changed after well over a year. While they acknowledged my feedback and would look into the systemic failures that had occurred on their end, the apology was then undermined by a single ridiculous statement that revealed what they were truly thinking. I'm taking off an extra star for that, and I'll never give these people another cent.

    Updated update, after Computer Lounge responded to this feedback: Beware of being verbally manipulated by this company! They would have you believe they were offering me something special, when in fact they were only alerting me to a store-wide Labour Weekend discount. I felt they owed me more, and was testing them to see how they would rectify much greater losses that occurred as a result of past dealings. In that context, I was asking for so little that it's laughable -- seeking only a token gesture to restore my faith in them as humans and drop all past grievances. When I tried to point this out to them, it quickly got out of hand. I am not the only one who is obstinate in their position.

    Bottom line: this company may be great at dealing with technology (except for website security perhaps), but they need to wise up when it comes to people.
  • To 'Slug' and anybody else reading this review,

    Thank you for your honest and in-depth feedback.

    We cherish customer feedback, as in most cases it presents us with an opportunity to improve on our processes, however in this instance we would like to offer some insight into this experience to anybody reading this review.

    'Slug' reached out to us via email regarding a product that he wished to purchase, and politely asked us if we were able to offer a price that we had advertised a month prior, which was discounted $100 as part of a limited-time promotion.

    One of our sales team checked with the product manager in charge of the product line, but unfortunately due to an increase in our cost and other factors outside of our control, we were unable to offer the $100 price reduction that 'Slug' had requested. We politely responded (albeit a bit delayed) to 'Slug's' email, apologising that we were unable to meet the previously advertised price, but we informed him that we were able to offer a discount of $90 out of good faith.

    'Slug' was not happy with this offer, stating that like us, he had no incentive to do business.

    We had no obligation to offer a price reduction, however due to the fact that we had slipped up in the past we extended an offer of $90 off the advertised price. 'Slug' rejected this offer.

    Despite our attempts to resolve the situation 'Slug' unfortunately remains obstinate in his position.

    Regards,

    Alexander van der Linde
    Computer Lounge Sales Manager

  • 9 months ago
    This user review is under investigation
  • Perfect
    9 months ago
    Great service. Got what I need. Will definitely come back and recommend them to my friends.
  • Barely acceptable
    6 years ago
    Updated: 9 months ago
    Used to rate this store 10 stars but seems like the recent years with perhaps new staff etc or just change in management, things haven't gone as smooth. Ordered a 6 TB WD drive them from, first one came dead on arrival. So I told them, they said RMA it back (keep in mind I had to spend money to courier it back to them, which I didn't even ask for compensation for) so I sent it back. Unfortunately, bad luck, courier apparently damaged it so now I can't get a replacement drive and I have to seek reimbursement from the courier (keep in mind, I packed it with pretty much the same bubble wrapped CL sent it to me in). A pain in the ass. Ok, I can understand, not exactly their fault but the couriers though seems like the chances of getting my money back from courier is probably going to be an uphill fight.

    Okay, still missing a hard drive so I email them asking in light of this situation, can they offer me a good discount on the same drive, reply says, no they can't since HD prices going up they can only offer me the "same price". So immediately I thought ok fine, if I can get what I paid for originally then it's still kind of ok. I ask if they can put it in the shopping cart the item but then said just buy as usual and send them the order number. I also requested they TEST their drive before sending it to me since I don't want another fault. So in goes the order and everything is well but then I realise they never deducted the cost of what I originally paid in the first invoice ($349.55) (retail is $379.95) so I ask them what's going on and apparently what they meant by "same price" is the retail price that hasn't changed for the last 2-3 weeks. Couldn't they have worded that better???? the price was cheaper before with discount so why call it SAME PRICE, which technically they're not offering at all since anyone can just go on the website and buy it at that price. Why not call it CURRENT PRICE. In fact, if I bought it the week before during their 10 % off week I probably could have got it below $349.55 anyways but apparently, this guy is telling me discounts were impossible. So I lost 350 dollars from the first order because they sent me a faulty drive and now I have to fight the courier company, and now they're trying to rip me off another $380 for another drive that I wouldn't have needed if it wasn't broken to begin with. All i wanted was just the same hard drive at the same price and I expected that they had at least some empathy towards my situation since it was their faulty hard drive which brought me to this in the first place. I've now attempted to cancel the order with them and hopefully that goes off without any issues. Overall, barely acceptable service in my opinion and it's quite sad really since prior to this, I was always positive about this store, recommended it to ALL my friends and even voted for them for the last 3 years as top store fo the year...

    I'll keep some stars on since my other RMA they were quite helpful, even though I had mistakenly thought I bought the hard drive from them and they sorted that out for me anyways.

    Update: they canceled my order at least so I'll give them another star back. Still not really convinced but nothing much to do.

    Update: After some discusssion, they've agreed to meet half way with me (slightly reduction in cost but not as low as the first drive), I understand as a business they need to make money and can't always give the same discount depending on the time and date but I just wanted a small gesture from their side, which they have now given and am happy to raise the feedback up :)

    Update: Feel of the store is a bit better this year and even though there is shipping now, it's quite reasonable. Haven't run into any issues though and that's when the true colours show in any store... so we'll keep observation.

    Update: Again, I realised that their terms state clearly if it's DOA they provide a shipping ticket, which would have AVOIDED all of this. And in fact, at the time, I asked them what to do and they told me to ship it back at my expense. They never credited me back my shipping cost either. In light of this new info years later, I update my rating.
  • Excellent
    12 months ago
    Excellent supplier, very good comms and great prices. Quick to provide support when goods have been faulty. Shipping can be very slow when they are busy but a faster paid service is available for those impatient types.
  • 2018-08-26 - One year ago. User reviews before this time are not included in the rating.

  • Poor
    1 year ago
    Updated: 1 year ago
    Thursday 29/03/2018, ordered a keyboard on line from Computer Lounge and chose pick up instead of having it delivered by Courier. Saturday 31/03/2018 checked the Computer Lounge website for their store opening hours. It showed that they would be open on any Saturday between 10:00 am - 04:00 pm. Drove to Computer Lounge shop. Arrived there at 10:15 am. Shop was closed and all locked up. Waited until 10:35 am. No sign of anyone from Computer Lounge. Tried to call them on my smartphone. Nobody answered apart from a robot. Surfed to their website on my smartphone outside their shop. Navigated to my order page for the keyboard and left them a message asking them why their website says they will be open when they are closed. Waiting for a reply. Just wasted my petrol and time. Not impressed. They are becoming slack.
  • Perfect
    1 year ago
    Updated: 1 year ago
    I've never had any issues with orders with Computer Lounge before, then I finally had one.
    My chosen monitor was not available and there was no ETA on when they would get a new one in, so they offered me multiple options.

    Have a different monitor sent to me(the one offered was worth $120 more than the one I chose), wait with regular updates on progress or simply have a full refund.
    I chose to wait at first, then caved and went for the refund, however I rate them highly as they were very quick in responding to my questions and extremely reasonable.

    If you value customer service, Computer Lounge has it in spades.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Ordered 2 parts from pb tech (with 5 dollars shipping), 2 days later, ordered 2 diffrent parts from cl, the cl parts game 2 days earlier and i didnt have to pay for shipping, Also they have some AMAZING sales, save 300 on parts, 10/10
  • Perfect
    1 year ago
    Updated: 1 year ago
    Really good service, helpful staff, RMA was so good and fast too.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Bought a mouse online, picked up quickly. Great customer service
  • Perfect
    1 year ago
    Updated: 1 year ago
    Never had any problems, delivery is always fast and they have some pretty sweet deals, I'll tell ya.

    Keep up the good work guys.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Simply the best PC parts and accessories retailer in NZ.
  • Perfect
    1 year ago
    Updated: 1 year ago
    What does one look for while shopping..options to choose from, testing area, friendly staff and competitive prices and believe you me they have got it all! Have shopped online as well as in store and have only been impressed everytime. My 'go to' shop always!
  • Perfect
    1 year ago
    Updated: 1 year ago
    Amazing store to visit for great advice! The team there really know their stuff and will give you best bang for buck for what your looking to achieve. Highly recommended!
  • 1 year ago
    Updated: 1 year ago
    This user review is under investigation
  • Perfect
    1 year ago
    Updated: 1 year ago
    Great Customer service, and in depth knowledge on pc parts/Audio equipment.
    Have bought from them three times now, with only positive things to say.
    Quick shipping if shopping online, but would definitely recommend going in-store for a chat or opinion on a build.
  • Very good
    1 year ago
    Updated: 1 year ago
    Reliable services and items are packaged well for delivery. Customer support is also helpful. However, occasionally deliveries were received a day or so later than expected due to slow processing or poor choice of courier service.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Amazing customer service, friendly staff. The only ship in NZ for all your PC needs. Couldn't recommend higher.
  • Very good
    1 year ago
    Updated: 1 year ago
    Had to do an RMA with them for a DOA CPU. They were very helpful and after returning they replaced CPU without hassle. Recommended.
  • Terrible
    1 year ago
    Updated: 1 year ago
    The stuff of this shop sold and send to me used, damaged and not full set of Noctua NH-U12S cooler. Half set of that Computer Lounge selling separate. Like Mounting kits,thermal compounds,pads sets for second fan,low noise adapters and many another parts.It"s means Computer Lounge selling parts twice. I've got just used&damaged badge,used industrial fan and mounting kit for LGA1151 socket. On question "Who stolen my parts" I've got grease only.
  • Hi Audrey,

    Firstly, thanks for your feedback regarding your experience with CL.

    Unfortunately we have still not received the defective unit back from you for replacement. We have tried to call you, but you only shout, swear and hang up on us. At this point we have done everything humanly possible to help you out. If you don’t give us an opportunity to replace the product for you, then you will be left with a defective unit.

    We welcome you to come into our store so we can replace it, but you have not come in yet.

    I feel we must leave you with this.

    I don't know who you are. I don't know what you want. But if you are looking for extra cooling parts, I can tell you we don't have any spare for sale. But what we do have are a very particular set of skills, skills we have acquired over a very long career. Skills that make us a nightmare for people like you. If you return that cooler now, that'll be the end of it. We will not look for you, we will not pursue you. But if you don't, we will look for you, we will find you, and we will replace it for you.

    You know where we are and we will be waiting.

    Regards
    Paul Pattison
    Computer Lounge

  • Perfect
    2 years ago
    Updated: 2 years ago
    How do these guys not have 10 stars?

    I've dealt with Computer Lounge for a number of years, both building PCs for myself and for friends, and for paid work. The superb level of service from computer lounge meant that I got the builds I was paid to do done on time. I've never received a damaged product, or the wrong product, which I'm sad to say has happened with other retailers.

    Computer Lounge hire a fantastic team, who REALLY know their stuff! The team at CL are always really helpful; willing to give good, tailored advice even if it means that their customer doesn't buy the most expensive product on the shelf.

    Their phone and in store customer service is ridiculously good; they're very prompt at replying to email, phone and even Facebook queries, and are very helpful when doing so. Their physical store is clean, modern and very well laid out, and has some sick custom rigs, showcasing the awesome builds that they are capable of.

    I recommend that anyone reading this follows them on Facebook, they're always posting interesting things, hosting competitions and giveaways, and advertising discount periods.

    Honestly, I don't know how other stores keep up with them. Thanks CL, will definitely keep purchasing my parts and electronics from ya!
  • Perfect
    2 years ago
    Updated: 2 years ago
    This shop is my number one electronics shop in New Zealand. The shop manger Alex is very professional person. He called me after I bought ear phone and because of a small issue happened with me when I visited the shop. He sorted the situation in very professional manner and his superb customer service. This shop will be best electronic shop in the town in no time under his professional manger Alex. I highly recommend this shop to everyone.