Gone downhill. Sent me a Christmas present for my son, twice, broken on delivery both times, no way to contact them about a refund even though I sent the broken presents back both times. Very, very slow replying to emails (actually they don’t reply more often than not).
Will never use them again.

Used to have great delivery times and customer service. Now waited 9 business days order not dispatched despite email saying it would be sent the next day and bland non reply to enquiry. Very disappointing given how great they used to be. Basically I've given up now and will not renew my Primate subscription particularly after the sale to Kogan

Price match doesn't mean they will match the price of a competitor. Tried to price match an in stock phone, with identical specs from an identical online NZ/Aus retailer. Mighty Ape refused without any explanation after taking forever to get back to me. You can't even phone them to ask a question. Would not recommend!

Mighty ape was once the pinnacle of what an online retailer should be. Unfortunately as they have grown and expanded their quality of service has taken a steady dive. Customer service responses can only be described as vague and as if they are reading from a script on the multiple occasions I have had issues with deliveries (not just on the courier side but issues occurring at their DC). Once a worthwhile player within the online shopping market Mighty Ape needs to take a long and meaningful look at itself and perhaps reflect on their humble beginnings as gameplanet to reconnect with a customer service level which should be commonplace for a competitive online retailer.

Great place for purchasing games, toys etc. Delivery times are always quick, discounts are always good as well, do enjoy getting a voucher for ya birthday also. I've had no issues with deliverys either items are sent to right places no damage everything is package to protect which is good

Quick delivery and very easy shopping experience.

When contacted via email and chat, support was very prompt and went above and beyond to help me out.

Can be on the higher end of computer parts prices but with their price match system, I find no reason to shop elsewhere.

Great shopping experience, amazing selection of products. but most importantly shipping is always on time, packaged correctly and the customer service team is amazing.

Could be a bit cheaper on electronic products though, but having price match is a great addition.

Been shopping from Mightyape since its launch. Always brought online. Shopping were hassle-free. Great selection and speedy delivery. If I needed to contact them for whatever reason, the response rate were reasonable. Well mannered and helpful.

Went into their HQ for the first time to purchase and pickup their gamer sofas. The customer service were just over the moon. When the items were bought out I felt I misjudged whether it would fit in my car.

They allowed for me to check if they fitted in my car before making the purchase. Assistance to carry the heavy items to the car. Very understanding and non-judgmental.

If they weren’t located so far, I would visit them a lot more often. Their primate subscription for delivery does the job just greatly. Delivery time always as expected but often time will surprise me with it delivered even sooner. Cannot speak enough about Mightyape.