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NZ #1 Online Retailer
Big Range, Fast Delivery
We will make you smile @(^_^)@

https://www.mightyape.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mighty Ape (9.27)
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  • Very Poor
    13 days ago
    Customer service is terrible. Their product page said that "Item will ship today", but its been two days now, and Mightyape are making me jump through hoops.
    First they asked to see my Visa statement. Then they asked me to send my ID through, and after all that they simply told me that they can not accept a payment by debit card (which was my preferred payment method) and making me pay them by bank transfer, which will delay the order by another day.
    Very disappointed.
  • Perfect
    2 months ago
    Fast efficient service. Good website. Highly recommended
  • Very Poor
    3 months ago
    NEVER BUY FROM THESE GUYS, as you will get screwed around and end up being frustrated. TERRIBLE SERVICE, TERRIBLE COMMUNICATION. Ordered a headset on the 8th (morning) for my cousins birthday on the 11th. I ordered and paid for next day evening delivery (so I was meant to receive it on the 9th). On the day of the 9th, I contacted MightyApe and spoke to Kai, who told me that my order was waiting for approval, but should go out for deliverey that evening. Checked my email - no tracking. Checked my account - order is still as pending. I submitted an ETA request around 8-9pm. I realize the store was closed, but I hoped I'd get a response the following morning. Nothing. Chased it up again lunchtime on the 10th and spoke with Jennifer, and THAT"S when I received an email asking me for ID (2 days after I ordered). Then Jennifer got cut off, so I then spoke with Ruth who told me that I won't get delivery till tomorrow (11th) night at best. I needed it for the morning, which I made clear. When I asked why it took so long, she just said something about some error... And instead of offering me some sort of an urgent courier service, she suggested I'd drive up to their store in Silverdale (I'm in Grey Lynn) to pick it up personally ))) That's some customer service right there. So a total waste of time, no headset received and now I'll have to take time off work to rsh around and find a set locally so my kid cousin get's his birthday gift on time.
  • Very Poor
    5 months ago
    Gone downhill. Sent me a Christmas present for my son, twice, broken on delivery both times, no way to contact them about a refund even though I sent the broken presents back both times. Very, very slow replying to emails (actually they don’t reply more often than not).
    Will never use them again.
  • Barely acceptable
    6 months ago
    Updated: 6 months ago
    Used to have great delivery times and customer service. Now waited 9 business days order not dispatched despite email saying it would be sent the next day and bland non reply to enquiry. Very disappointing given how great they used to be. Basically I've given up now and will not renew my Primate subscription particularly after the sale to Kogan
  • Very Poor
    6 months ago
    Price match doesn't mean they will match the price of a competitor. Tried to price match an in stock phone, with identical specs from an identical online NZ/Aus retailer. Mighty Ape refused without any explanation after taking forever to get back to me. You can't even phone them to ask a question. Would not recommend!
  • Perfect
    6 months ago
    Shipping products service is beyond expectations and by far best online shopping experience all round love you guys
  • Very Poor
    6 months ago
    It used to be great, but now they don't dispatch orders with stock and with payment confirmed. It has been 10 days already. Furthermore, their customer service simply doesn't answer us, there is no phone number, nothing. What a shame.
  • Perfect
    6 months ago
    Always fast delivery alongside good prices
  • Perfect
    6 months ago
    Wide variety of products and their service is premium!
  • Perfect
    6 months ago
    They are local, they are responsive, they are friendly, and they can even ship same day evening if you choose to upgrade shipping. What nmire can we ask for?
  • Perfect
    6 months ago
    i signed up for primate and am still happy when they are willing to price match and ignore the shipping of other companies
  • Perfect
    6 months ago
    Updated: 6 months ago
    Started in 2009 and over 100 orders later still they impress me. Not 1 problem with every order. I am one of thos finicky customers, always modifying orders, chnaaging things last minute. Never an issue and always happy to help. Here's to another 100!
  • Perfect
    6 months ago
    Really fast and excellent service, Orders are shipped out as soon as they can be, almost arriving the next day with little to no damage. Their customer service team are quick at responding and help with anything they can
  • Perfect
    6 months ago
    Great and quick service when picking up.
  • Perfect
    6 months ago
    Always on time and awesome to buy things off never had a problem
  • Perfect
    6 months ago
    Website was easy to navigate, checkout was easy with multiple payment options, communication with customer service was quick and easy and delivery was faster than expected.
  • Perfect
    6 months ago
    Everything i brought was amazing.. was extremely fast delivery.
  • Perfect
    6 months ago
    Mighty Ape is very good
  • Barely acceptable
    6 months ago
    Mighty ape was once the pinnacle of what an online retailer should be. Unfortunately as they have grown and expanded their quality of service has taken a steady dive. Customer service responses can only be described as vague and as if they are reading from a script on the multiple occasions I have had issues with deliveries (not just on the courier side but issues occurring at their DC). Once a worthwhile player within the online shopping market Mighty Ape needs to take a long and meaningful look at itself and perhaps reflect on their humble beginnings as gameplanet to reconnect with a customer service level which should be commonplace for a competitive online retailer.
  • Perfect
    6 months ago
    Mighty Ape are great! Amazing service and selection. Products are delivered promptly and with the option of same day delivery.
  • Perfect
    6 months ago
    Have shopped with Mighty Ape on many occasions and have always found the service is prompt and the goods always arrive in top condition.
  • Perfect
    6 months ago
    Great place for purchasing games, toys etc. Delivery times are always quick, discounts are always good as well, do enjoy getting a voucher for ya birthday also. I've had no issues with deliverys either items are sent to right places no damage everything is package to protect which is good
  • Perfect
    6 months ago
    Always super quick delivery and excellent packaging :)
  • Perfect
    6 months ago
    Always the best service with mighty ape. Quick to respond and products always arrive well wrapped and on time.
  • Perfect
    6 months ago
    Quick delivery and very easy shopping experience.

    When contacted via email and chat, support was very prompt and went above and beyond to help me out.

    Can be on the higher end of computer parts prices but with their price match system, I find no reason to shop elsewhere.
  • Perfect
    6 months ago
    Nice and easy system, I particularly like their shipping times very effective.
  • Perfect
    6 months ago
    Awesome selection, fast and safe shipping, great prices, easy to find what you need
  • Perfect
    6 months ago
    Customer service is always excellent and fast. Deliveries lightning fast. Range of quality of stuff is awesome. Love mighty ape.
  • Perfect
    6 months ago
    Awesome service! An excellent range, quick dispatch, and excellent customer service.
  • Perfect
    6 months ago
    Really enjoy shopping with them. Their subscription service works out really well for price. Sometimes their estimated shipping dates can be off, arriving much earlier or much later.
  • Perfect
    6 months ago
    Always super helpful and reliable.
  • Perfect
    6 months ago
    Truly the best online retail store I have shopped with in the last few years. Quality of items I have purchased....I can say alot about it, but just truly superb. They never disappoint and communication with staff is exceptionally superb!
  • Perfect
    6 months ago
    Excellent Service and Delivery from Mighty App always. It’s-a Please Doing Business
  • Perfect
    6 months ago
    Everything is so easy to use and shipping is super quick.
  • Perfect
    6 months ago
    great selection of new and old products, can have a chance at price beating competitors, and as a primeate get discounted pricing on already low prices.
  • Perfect
    6 months ago
    Always amazing customer service, always going the extra mile.
    And speedy service
  • Perfect
    6 months ago
    Best prices, service and shipping speeds. Primate subscription is fantastic.
  • Perfect
    6 months ago
    I have always been a fan of mighty ape. Great prices and deals. Awesome service fast delivery time and always pack well. Big ups to the mighty ape staff!
  • Perfect
    6 months ago
    Fantastic - best online shop in NZ!
  • Perfect
    6 months ago
    We purchased a tumble drier, and washing machine.. price for both unbeatable, excellent service! Delivery A+..Will definitely purchase from mighty ape again
  • 6 months ago
    This user review is under investigation
  • Perfect
    6 months ago
    Just the easiest on line shop to use with good quality products!
  • Perfect
    6 months ago
    Great shopping experience, amazing selection of products. but most importantly shipping is always on time, packaged correctly and the customer service team is amazing.

    Could be a bit cheaper on electronic products though, but having price match is a great addition.
  • Perfect
    6 months ago
    They always supply and meet my demands.Great packaging and always guaranteed to arrive in time.
  • Perfect
    6 months ago
    I love mighty ape because of their wide selection of products.They are not the cheapest place to shop but they have a lot of sales. They are good if you want to send a gift overseas.
  • Perfect
    6 months ago
    Love shopping at MigjtyApe. Waiting for their App to release
  • Perfect
    6 months ago
    Been shopping from Mightyape since its launch. Always brought online. Shopping were hassle-free. Great selection and speedy delivery. If I needed to contact them for whatever reason, the response rate were reasonable. Well mannered and helpful.

    Went into their HQ for the first time to purchase and pickup their gamer sofas. The customer service were just over the moon. When the items were bought out I felt I misjudged whether it would fit in my car.

    They allowed for me to check if they fitted in my car before making the purchase. Assistance to carry the heavy items to the car. Very understanding and non-judgmental.

    If they weren’t located so far, I would visit them a lot more often. Their primate subscription for delivery does the job just greatly. Delivery time always as expected but often time will surprise me with it delivered even sooner. Cannot speak enough about Mightyape.
  • Perfect
    6 months ago
    Always willing to do cheaper than others, instant customer service, always helpful and postage time is phenomenal, always arrives faster than expected
  • Perfect
    6 months ago
    I've purchased so many great items, free shipping and fast delivery!