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NZ's #1 Tech Retailer
12 Stores + Service Centres
Fast Shipping, Easy Returns

http://www.pbtech.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated PB Tech (5.39)
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  • Perfect
    2 days ago
    My Mate 30 Pro stock case was starting to turn brown and needed a replacement, I went into Manukau PBTech and the salesperson was fast and efficient at assisting me to show the range of cases thats available for me. Loved his attitude and would definitely come back to find him if I needed something tech related. Wished I had got his name but he hangs around near the mobile area.
  • Terrible
    2 years ago
    Updated: 4 days ago
    Update: Can't say I had a great recent experience. I bought an in stock note 10+ that clearly said will ship Monday. Monday comes nothing, I email on Wednesday and ask what's up, they tell me there is no stock even though their stock system clearly says there IS stock and I will have to wait minimum another week.

    Then he says the order was put through christchurch system which did not have stock and has to be transferred? I said I ordered online so I don't understand why the order can't be processed in a branch in stock then? It was listed in stock online after all. After a lot of back and forth, where they gave me some non-solutions of refunding store credit and repurchasing from Albany (which is stupid because the phone wasn't on discount anymore so I would be making a heavy loss) I opted to wait. I asked for and employee ID, which he said he didn't have one.

    I'll be sending this to be commerce commission and hopefully something comes out of it.
  • Hi there, sorry to hear about your poor experience, something has definitely gone very wrong here. You are completely correct, if you purchase something online, it is our job to ship it from our head office stock or branch stock if needed. I have direct messaged you now so we can investigate and resolve this for you. Thanks

  • Very Poor
    13 days ago
    Appalling service. Cannot emphasise enough that you should avoid like the plague. They sent me a faulty monitor during the lockdown. They assured me that they would refund me for it so I proceeding with ordering a replacement. That one was faulty too! Now they are refusing to refund me for either of these monitors! I don't need 2 faulty monitors. I need one that works! Now I have paid for 2 monitors and have none. They are refusing to escalate my complaint or provide me with a manager's contact to direct it to.
  • Very Poor
    19 days ago
    These guys are scam artists, bought a TV and it developed a fault within a couple of weeks .. was told over the phone they would replace as it was brand new but when I got to the store they refused as they wanted to have a go at fixing it themselves.. the staff were absolutely useless, non-apologetic and wouldn’t know customer service if it hit them in the face.. I implore people to please look elsewhere before using these scammers
  • Very Poor
    1 month ago
    These guys are useless, communications suck badly, they can't seem to find my order and haven't yet received an response which should have really been done on the day, but for some reason has been 3d day now.. waiting I've received my other parts from 3 other online shops like Computer lounge and DTC online but still waiting on pbtech. they havent even sent it yet.
    Poor effort.
  • Hi there, sorry about the delay, something has definitely gone wrong. Please send me your order details to social.media@pbtech.co.nz and I can follow this up for you. Thanks

  • Decent
    1 year ago
    Updated: 1 month ago
    Great prices, especially during sales, and quick delivery. They have a large variety of items as well.
    In-store service can be improved, so I try not to go to a store unless I need to save on shipping and know what to get.
    Update: had issue with a high end headphone that was faulty and PB could not provide and equivalent replacement after much discussions and had to get a refund. Missed a good headphone deal and was very unhappy.
  • Perfect
    1 month ago
    I got a gift card for pb tech ages ago but always thought they only sold computers.

    Their range is waaaaay bigger than i thought. Cashed in the gift card and got a mean deal on a set of headphones.
  • Very Poor
    1 month ago
    Updated: 1 month ago
    I just had the worst costumer service experience ever. I bought the wrong GoPro, realized it 60min. later when I took it out of the box and went back to buy the more expensive one GoPro8. PB Tech has a 20% (of product price) fee for returns. So literally 1 and 1/2 hours later I got charged over 50$ for this. Since I urgently needed the Gopro I had to buy one, so I bought the one which was $200 more and still charged me a fee. so they basically took my money twice. Zero costumer service.
  • Very good
    1 month ago
    First experience with this company. I drove over an hour to pick up a tv after a failed (and frustrating) experience with another company.

    The staff there were a little curt, but not rude.to be fair it was very busy. But it was really nice to see them taking social distancing/zero contact shopping seriously.
  • Very Poor
    2 months ago
    Updated: 2 months ago
    order computers from PBTECH and still waiting after 2.5 weeks to be delivery
  • Hi there, sorry to hear about that, something has definitely gone wrong. Please email me your order details to social.media@pbtech.co.nz and I will be happy to look into this for you. Thanks

  • Perfect
    2 months ago
    A few years ago i had never heard of pbtech, but started noticing them more and more here on pricespy. Then i moved to auckland in range of one of the stores and have been spending way too much time/money there ever since. Figured it was about time i gave them a good review.

    Shoutout to the penrose branch! Great service, helpful staff.
  • Very Poor
    2 months ago
    Feels like they just don't care anymore these days, maybe its because they are lacking competition don't know. There is just not much alternative here in NZ when it comes to the wide selection that they have so people still go to them. But don't expect good service or quick delivery times, I've had things arrive quicker from across the planet then pbtech, and don't expect to get any clear answer on any issues you might be having with the product or delayed deliveries, they will waste your time in hopes you give up. Also, they sometimes do very sketchy things when it comes to prices and their numerous so called "sales". Anyway just to lighten the mood a bit I recommend anyone reading this to go on Youtube and check out a funny skit called "When you never get your product - Delayed Order" by Viva La Dirt League. That's basically pbtech in a nutshell hahaha!
  • Hi Zeke, sorry to hear about your poor experience shopping with PB Tech. Delivery times were delayed heavily during the lockdown period as the courier network was heavily backlogged. Shipping times are completely back to normal now (as long as the product is in stock). If you have any examples of when we have fallen short with your orders or customer service, please email the details to us at social.media@pbtech.co.nz and we will be happy to investigate for you. Thanks :)

  • Perfect
    4 years ago
    Updated: 2 months ago
    Over the past few years I've gradually found myself buying more and more of my tech from PB Tech, and for good reason, the shipping (though I wish it slightly cheaper) is always fast, I have never had an issue with stock and the one time I've had to make a warranty claim was completed like a cham.
    They also seem to be one of the few (actually in NZ) stores interested in some of the more obscure brands.
    All in all, I find it hard pressed to fault them, now if only they could open some more physical stores in the South island.....
  • Very Poor
    2 months ago
    I called PB tech glenfield yesterday approximately at 4pm to query about a pc build (costing 4k$) for essential use, and i was on queue for 2 hours except i was hung up at 6pm (their closing time). Fair enough. I probably called too late. But i was wrong. I called again at 9-10am on the next day and i was on hold for 4 hours but they hung up on me again after i was put first in queue. You just lost 4000$ PB tech. Not good enough.
  • Hi there, we're really sorry you had issues with our phone system. There is a warning at the start of the recorded message when you call our main line about the problems we're having and using LiveChat as an alternative so that is what we are recommending right now. Simply put, our phone system cannot handle all the redirects to our staff working at home and it sh#ts itself multiple times per day. Sorry about the frustration caused and please use our website live chat or contact form for enquiries right now. Thanks

  • Perfect
    2 months ago
    Used them a few times, they do sometimes have delays compared to other companies but goods come well packaged and usually they have pretty good deals, overall they’re pretty good value for money.
  • Very good
    2 months ago
    I got a lot of my working from home stuff from pb tech. It took a little longer than normal to get here but they had what i needed and the prices were pretty good.
  • Very Poor
    2 months ago
    his is a absolutely scam. I returned a keyboard to them in order to exchange the right size for my iPad. What they said is need to wait the New Zealand government to lift thE lock down. The thing is i have no issue sending the keyboard back to pb tech, why cant them just send it, i asked. Then they said I didn’t send the information how to return or rma, so i send it .And that is end of the story, never heard from them after. And it literally take them 2 months to still solving this issue. Not recommended at all!
  • Hi Jeffery, our returns staff were working from home until Level 3 so they had no way to process your return. We are busy processing the backlog of returns now. Thanks for your patience during this busy and challenging time.

  • Very Poor
    2 months ago
    Honestly so bad I ordered an item from them now regretting my decision after friends telling me that they are very slow at shipping and takes weeks I order other products on the same day from others sites and they arrived before a tracking label was even made by them and they still haven’t shipped it after a week and the site saying my item is in stock this is the first and last time I am buying off them and emailing them doesn’t lead to a response I just want my item or money back but can’t get a response from phone or email like seriously u try helping a local business
  • Hi Ben, sorry to hear about the delay with your order. Due to COVID-19 demand for online shopping has been very high for the last month and that's why our usual shipping times, our courier partners delivery times and also our email ticket response times are slower than usual. We do recommend using LiveChat on our website as its the best way to get in touch at the moment and get an update on your order. Rest assured our team are working hard to get everyone's orders shipped as fast as possible and respond to any related support requests. Thanks for your understanding during this difficult time and sorry for any frustration caused.

  • Very Poor
    2 months ago
    Updated: 2 months ago
    Have made several orders over the web site, one of which I have paid for. Do you think you can talk to anybody over the phone to discuss the order? The answer is no. Do you think they respond to your emails? The answer is no. I am not paying for my other orders now as I am concerned. Other companies do not use COVID 19 as an excuse. Very poor customer service.
  • Hi Armin, sorry to hear about your issues getting in touch. We're having problems with our phone system as nearly all of our staff are working from home during Alert Level 4/3 and it's proven quite difficult to re-route calls at such scale reliably. We do recommend using LiveChat on our website as its the best way to get in touch at the moment. Also, due to COVID-19 demand for online shopping has been very high for the last month and that's why our usual shipping times, our courier partners delivery times and also our email ticket response times are slower than usual. Rest assured our team are working hard to get everyone's orders shipped as fast as possible and respond to any related support requests. Thanks for your understanding during this difficult time and sorry for any frustration caused.

  • Very Poor
    2 months ago
    Never ever buy from PB Tech - they are just looking for the sale & after sales support is rubbish. Purchased a digital thermometer thru them & queried if it could measure people's temperatures acturately. Person on phone said yes when in fact it is not designed for that purpose. Have tried to contact them since receiving the item & they have not returned our calls.
  • Hi Rex, sorry to hear about your poor experience. If you've been told this product was suitable for a given function by one of our sales staff and it turns out it clearly isn't you can absolutely get a refund. Please request a return on our website here and explain the situation: https://www.pbtech.co.nz/returns/form As for issues getting your call returned, it's been a very unusual time during the level 4 lock down with very high demand on our online and customer service teams, we're sorry for any delays getting back to you promptly.

  • Very Poor
    3 months ago
    Don't ever buy online from them. I order on 2/4/20 with 2 different orders. The first order was sent on the next day. I rang them on 6/4/20 to ask about the other order, they said that they would ship later that day or the next day. I called them again on 8/4/20 to ask why my order had not been shipped yet. They said they will ship later that day. I wait until 5:25pm of 8/4/20 and nothing ever happened. I called them again and they said :" it is easter so my order will be ship on 14/4/20". I asked why they lied to me seen Monday. They just answered:" it's life, when it goes bad then it's bad". Unexceptional.
  • HI David, sorry to hear about your poor experience. During the level 4 lock down there has been very high demand on our online and customer service teams and it sounds like you were caught in the middle of it. We have had to process a much larger number of orders than usual, and there are many temporary staff in the online team trying their best to be efficient an unfamiliar role. I trust your parcels arrived safely in the end, thanks for your support and patience during this difficult time.

  • Very Poor
    3 months ago
    We have spent literally thousands of dollars with PB tech over the years but our company, our family and our friends will never ever buy another PC from PB Tech again.
    Ordered two brand new high end GGPC PCs and got one good one and one with a faulty graphics card which also turned out to apparently be an ex shop demo model, not new.
    It was right on Christmas and my old one had blown up so I said I would keep it and get them to replace the card after the rush but asked for an explanation of why I was sent a used computer when I paid full new price. Their so called "Service" team finally had the card replaced but simply refused to answer the questions about why I was sent a used PC. Three months of emails about that were totally ignored so I sent the messages to several departments and finally got a reply from another department which was basically "It must have been a mistake and you were offered a return". Yes I was but for the graphics card problem! the question about the used PC was totally ignored by the service team.
    It would not have taken a lot to sort this out with a bit of common courtesy and real customer service as I had already said I was keeping the PC but no, I was just stonewalled the whole way instead and then in the end it was just brushed off.
  • Hi Don, we're really sorry to hear about your poor experience. It sounds like something has definitely gone wrong and your case wasn't handled properly. I'll send you a PM now to try and find out more details.

  • Very good
    4 months ago
    I picked up a few things during their latest sale, great price for what I got and it came the next day.
  • Perfect
    4 months ago
    Updated: 4 months ago
    Ive picked up a lot of good deals from their sales over the last few years and havent run into any problems when dealing with them.
  • Barely acceptable
    4 months ago
    Updated: 4 months ago
    Mediocre service, and most of the time their products are not cheaper than competing stores. Even though PB Tech is now one of the more popular shops, their customer service is still abysmal. Please order from the other, cheaper stores.
  • Very Poor
    5 months ago
    I ordered a $2000 computer from PB tech as well as a monitor. Both of these items were faulty on arrival. The computer somehow had faulty RAM and the monitor had dead pixels. I returned the items straight away and was then told I had to wait for their technicians to inspect the items, they also implied I was somehow responsible even though these items were faulty out of the box.

    I then threatened them and pointed out that they were violating the consumer guarantees act by refusing to refund or replace returned goods and this made them quickly send my computer and a replacement monitor back to me.

    The computer was returned to me with parts missing, and the new monitor has the same fault. Every item I have ordered from them has been faulty.

    Their customer service is abysmal, they lie every time and refuse to let you speak to a manager, I explained my situation and demanded compensation and they laughed at me.

    Will definitely be taking further action, this is absolutely shocking.
  • Hi Jack,

    Thanks for taking the time to write to us and we're so sorry to hear about your poor experience with our returns process.

    That definitely sounds odd and we understand your frustration around this. We'd really appreciate the opportunity to get this sorted if you could please email your order number to social.media@pbtech.co.nz and our team will be happy to look into this for you.

    We apologise again for your troubles and hope we can get to the bottom of this as quickly as possible/

    Thank you.

  • Very Poor
    5 months ago
    Extremely disappointed with the whole process.
    I brought the laptop on the basis it would be ready within two hours as there was stock in Wellington and it was claimed on the website that it would take 2 hours.
    Over 24 hours later, it is still saying the order is being processed.

    I rung up PBTech Wellington and a rude customer service person said he couldn’t give me an answer and basically hung up on me.

    Extremely disappointed as I am going overseas for 3 weeks and was planning on getting the laptop before then. Will be demanding a refund and never ever will be shopping there again - which is a pity as my business is the leading sports event technology business in the Oceania region.
  • Hi Simon,

    Thanks for taking the time to explain your situation and we're so sorry to hear about your awful experience with our Wellington branch.

    We'll send you a PM now where you can respond with your order details and we'll be happy to get this sorted for you.

    We apologise again for your troubles and hope we can get to the bottom of this as quickly as possible.

    Thank you.

  • Very Poor
    5 months ago
    with a customer service like this you have lost another loyal customer since 2012. good luck and thanks for the fish
  • Hi Ming,

    Thanks for taking the time to write to us and we're really sorry to hear about your poor experience at PB Tech.

    We would really appreciate the opportunity to look into this for you so we can make some improvements for the future. We'll PM you now and if you could respond with a few details, we'll make sure to pass your feedback on to the right people.

    Apologies again for your troubles and we hope we can get to the bottom of this as soon as possible.

    Thank you.

  • Perfect
    6 months ago
    Very professional & patient! Beautiful mind & happy trade! To Rep Hellia @ PB Albany Auckland !
  • Very good
    6 months ago
    Updated: 6 months ago
    Bought two mice last week (Hamilton branch) and the products and service were good. Only annoying thing was that I wanted one of the Corsair mice that were on display connected to a PC. But that was the only one they had. So I bought Logitech. Other than that, all fine.
  • Very Poor
    6 months ago
    Good prices but after sales support is terrible.

    They had a price promise and I tried to get a refund of the difference when they dropped the price of a product before my items arrived via courier. They pretended to not understand me and just decided to ignore my emails after their first response.
  • Hi there,

    Thanks for taking the time to write to leave a review.

    We're really sorry to hear about your experience with us and if this hasn't been sorted out already, we'd really appreciate the opportunity to look into it for you. We'll send you a PM now where you can respond with some order details.

    Apologies again for your troubles and we hope we can get to the bottom of this as quickly as possible.

    Thank you.

  • Perfect
    6 months ago
    I have been a long time customer of PBTech and have found them to be absolutely flawless in delivery. They have a great team in almost every branch I go to, and I'm happy with the level of service I receive.
  • Very Poor
    6 months ago
    Updated: 6 months ago
    I have order a graphics card and they sent me a cheaper version of what I have ordered. Also, I have received a PC case next day which it was damaged. I had to ring up the customer service twice in a row and I could not get the all the parts for my PC which was bought for a gift for myself. The worst shopping experiences ever. I will never buy anything from this store again.
  • Hi Josh,

    Thanks for getting in touch and we're really sorry to hear about your experience with us.

    If this hasn't been sorted out for you already, I'll send you a PM now where you can respond with your order details and we'll be happy to look into this for you.

    Apologies again for your troubles and we hope we can get this sorted for you as quickly as possible.

    Thank you.

  • Very Poor
    7 months ago
    so bad customer service, and stock management system.

    i ordered last 1 stock, but they gave me an ex-demo without any explain.

    and i complain about these situation on their web page, still do not get any response
  • Hi Adrian,

    Thanks for getting in touch with us and we're really sorry to hear that our team haven't gotten back to you with a response.

    We'll PM you now where you can respond with your order details and we'll be happy to look into it for you.

    Thank you.

  • Very Poor
    7 months ago
    Updated: 7 months ago
    if you want to have a bad day go to PBTECH PENROSE. Worst customer service ever and I’m not one to write reviews but the fact that if was so bad I had to write one. Not helpful at all. not interested in helping or looking to ask if we need help. They’re cold looking, unfriendly, unhappy everything else anyone could think of unhappy people. It’s a gadget shop for goodness sake and people are wanting to know what’s the best thing to buy from as small as asking for the right generic charger head for iphone something that will suit our needs that’s all we ask! And then they don’t have all their products on shop floor so I can choose myself which is the better option but yet they have a heap of boxes piling up of the same products! it was blinking annoying, I will never go there ever again...Run by money hungry people o reckon. Clean up your customer service and then maybe you’ll have long term loyal customers
  • Hi there,

    Thanks for taking the time to write to us and we're really sorry to hear about your bad experience at our Penrose branch.

    We want to ensure that all of our customers are happy and finding what they need in our stores, and we apologise that this wasn't the case for you.

    We'll send you a PM now and we would really appreciate it if you could please provide us with some more details so we can pass your feedback on to our team to look into and make some improvements.

    Thank you.

  • Decent
    8 months ago
    Updated: 8 months ago
    I have never had any problem with them when purchasing items online. So I cannot verify how they deal with issues. Different story when I visit their stores in Auckland. To put it simply, it is not a good 'vibe'. Their staff seems unhappy, detached and dismissive. I would definitely suggest to improve their customer service skills.
  • Hi Tony,

    Thanks for taking the time to write to us.

    We're really sorry to hear about your experience at some of our stores. We want to make sure we provide excellent customer service at all times and apologise that this wasn't the case for you.

    We would really appreciate the opportunity to pass your feedback on to our team if you could please respond to our PM with some details to help us out.

    Thank you and we hope you have a better experience with us next time.

  • Very Poor
    9 months ago
    So shit! Sold me a broken GPU I needed it for work payed 350.. then when I took back they won’t give a refund in cash will only give a bank transfer even tho dragon pc down the road the GPU.... I don’t have 900 bucks to blow on GPU!
    Now I have to wait days for a new GPU probably lost my work contract now. Thanks PB tech.. you don’t give a shit about your customers!
  • Hi Lou,

    Thanks for taking the time to reach out to us.

    We're really sorry to hear that. I would love to look into this for you if you could please respond to our PM with a few details regarding your purchase/refund.

    Apologies for your troubles and we hope we can get to the bottom of it as quickly as possible.

    Thanks.

  • Perfect
    9 months ago
    Visited the Tauranga PB Shop, great service and range of products, have ordered on line from Website previously and my order arrived next day!
  • Perfect
    9 months ago
    Superb customer service. Always tries to get you the best price and keeps records of your previous purchases so you dont have to
  • Good
    10 months ago
    Claimed warranty on a monitor last year as screen has gone fuzzy and had dead pixels. Estimated time-frame was approximately 4-6 weeks.

    The monitors panel had been replaced with a new one and it fixed my fuzzy and dead pixel issues. The warranty for the monitor was all sorted in less than 3 weeks!

    Thank you to the team at PB Tech Manukau!
    Good service, one-stop shop for computers & electronics!
  • Perfect
    10 months ago
    Updated: 10 months ago
    Pb penrose has been my go-to for years now. No complaints other than the terrible car park.
  • Decent
    10 months ago
    Updated: 10 months ago
    Ordered a phone on the 17th August. PB Tech's website had indicated that it was in stock. Paid by bank deposit which was sighted as being their preferred paument method for faster processing (avoiding the extra 2.5% they charge for card payments at checkout). Website indicated delivery would be within 5 working days. Recieved an automated email directly after placing the order to say estimated dispatch would be the 26th August. That's potentially 9 days after my order. At no time while making the order did I recieve any alert to indicate any potential delay beyond the 5 days. That came in the form of a seperate email very quickly after they had my payment.

    UPDATE: Contacted PB Tech and issue has been resolved. Customer support dealt with it and the phone was shipped directly from a branch. In the end all ended well with delivery being prompt.... still a bit puzzled by the initial correspondance.
  • Hi Simon,

    Thanks for taking the time to write to us.

    We're really sorry to hear about your experience with your order. We completely understand your frustration around this, especially with initially being told that it would take 5 days. Sometimes things can happen out of our control during the delivery process but we'll be happy to look into this for you. I'll send you a PM now where you can reply with some more details.

    Apologies again for your troubles and we hope we can get to the bottom of this as quickly as possible.

    Thanks.

  • Very good
    11 months ago
    Updated: 11 months ago
    Havent shopped with these guys in ages bit there website is way better than it used to be.kinda sucks they dont have more stores though.
  • Perfect
    11 months ago
    Updated: 11 months ago
    Got PC parts I needed from latest sale, no problems yet.
  • Perfect
    11 months ago
    Honestly the best tech retailer in NZ, JB and Harvey's suck, Noel's is too expensive and Jaycar has a tiny range. Site the service isn't incredible but what do you expect from a low cost shop?

    Best pricing, best range, great website, handy shops, what more could you ask for
  • Very good
    11 months ago
    PB Tech is great but can you please make a better app. Your app is just a copy of the mobile website which seems pointless.
  • Very Poor
    11 months ago
    I paid for a full parts list to build a PC in October last year. A week or two ago the powersupply blew out and the PC would not start.
    Me thinking logically went to PB in New Plymouth to get the PSU claimed under warranty. No big deal right? Wrong. Sure the PSU was claimed under warranty and that was replaced fast. What wasn't good was the fact that the PSU has taken the Motherboard with it.

    "Sure", I said. All parts were covered on a 2-4 year warranty so I was expecting a quick easy swap if they had one in stock.
    They had tested the motherboard and confirmed it was dead. They also told me they need to send it to the manufacturer to confirm that it is dead even though they had proof right there. I work in IT and needed my PC to do after hours work.

    I was given two options at this point. I was told I could wait a month or so to see if the manufacturer would replace the part, or purchase a new motherboard.

    I needed a PC for work ASAP so I purchased a new motherboard and asked for the old (broken) motherboard to be refunded if found faulty.

    This goes without mentioning that when the new motherboard I purchased arrived and they tested to see if it worked in my machine, they tore the whole thing to pieces, confirmed the new one worked and left it in pieces. They then stated that to put my PC back into working order they needed $110!? I brought the PC in with only the PSU unplugged and I have to pay to get it functional again? Okay.

    That's not the end though. I took my PC (in pieces) back home with the motherboard I purchased and built it up from scratch. Everything worked fine, It was built fine, ran fine, whatever.

    The next week, I get a message saying my replacement motherboard from the manufacturer has arrived and is ready to be picked up, despite being told it would take a month or so. (The only reason I bought a new one is because of the time frame I was given). I gave the New Plymouth guys a call and told them It was pointless for me to have a second motherboard and that I wanted either a full refund or store credit for it instead. They refused and said the best I could do is to sell it on Facebook or TradeMe.. I went back and fourth with these guys for a while until they suggested I call Head Office.

    Head Office struggled to understand my issue and kept asking for an invoice number for the purchase of the motherboard. (Which is not why I called, I was calling in regards to the warranty replaced one.)

    I gave them my details and they said there was no way I could get credit or a refund on my purchase from last year.

    I am now stuck with $200 out of pocket for a new motherboard, and a motherboard waiting in the store that I cannot use.

    I want this sorted. My PC also came back without its IO Panel and it was missing a rubber dome for the glass panel standoffs.

    Regards,

    -Matt
  • Hi Matt

    Thanks for your feedback about your experience when your PSU/MB failed. I can understand your frustration when your hardware fails and things can't be fixed right away. There's good reasons why some things were handled the way they were and given this is a public forum we'd like to explain our process / reasoning:

    Motherboard being sent for repair not replaced / credited straight away – all the main motehrboard manufacturers insist we send faulty hardware back to them for repair / assessment if it has failed after 7 days. Under 7 days we can straight swap / replace / issue credit. All re-sellers of ASUS / Gigabyte in NZ follow the same process. In your case the replacement unit they sent back was not in a retail box - so we can't resell hence why we didn't offer a credit.

    Estimating up to a month for repairs, but repairs happening much quicker - we've learned it's better to quote the longer repair time and deliver faster than the other way around. Remember these repairs are being carried out by the manufacturer.

    Quoting you to assemble your PC - you shouldn't have been quoted labour to install the new motherboard you bought while your original one was being repaired / assessed. Apologies for this.

    Missing I/O - according to our tech who was working on this case, I understand you have since found it :)

    In summary we didn't quite get everything right with how we handled this job and apologies for any frustration caused. Also, I now understand our New Plymouth team have contacted you and sorted this case for you.

    Thanks
    PB Tech

  • Perfect
    12 months ago
    Updated: 12 months ago
    Graphic card fails. PB manukau checked the history and it is still in warenty. Replaced new one. Very happy
  • Decent
    1 year ago
    Updated: 12 months ago
    Customer service took 7 days to finally get to me. Have handled situation well in their email to me.
  • Hi Hunter,

    Thanks for taking the time to reach out to us.

    We're really sorry to hear that no one has gotten back to you yet. We completely understand your frustration, especially with having to wait longer than expected for your order to arrive. I'll send you a PM now where you can respond with your order number and I'll be happy to look into this for you.

    Apologies again for your troubles and we hope we can get to the bottom of this as quickly as possible.

    Thanks.

  • Very Poor
    12 months ago
    Some of the staff are great to deal with, but on the whole have terrible customer service. Ordered an item two weeks back, with an expected eta of 1-2 weeks. I call up recently to find that my order has been delayed by over a month, without anyone attempting to make contact with me to let me know. Person on the phone sounded like they just wanted me to get on with it and finish the call. Would have thought customer service would have improved over the years, but it seems otherwise.
  • Hi Daniel,

    Thanks for taking the time to write to us.

    We're really sorry to hear that and understand your frustration around the lack of communication from our side. We'll send you a PM where you can respond with some details and we'll be happy to pass the feedback on to our team.

    Apologies again for your troubles and we hope we can get to the bottom of this as soon as possible.

    Thank you.