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NZ's #1 Tech Retailer
13 Stores + Service Centres
Fast Shipping, Easy Returns

http://www.pbtech.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated PB Tech (4.45)
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  • Terrible
    7 days ago
    Updated: 7 days ago
    I have lost complete faith in PB Tech. They just don't care. If you buy from them, expect a terrible experience if anything ever goes wrong down the line. I had a monitor that failed within the warranty period and it took two months in Auckland for the result of a refund despite insistence they would not refund me and will repair it. Two months of no monitor and shipping to Auckland for something that would take five minutes to realise the whole monitor had completely failed if they had tried to turn it on in Wellington (I suggested they do this but was told only in Auckland). I also had a phone headphone adaptor fail and they warned it would have to be sent to Auckland - for $15 I gave up and just bought another.

    For years I have price matched but they now refuse to match to any store that isn't local - but will price match online to any store in NZ and let me pick up from Wellington at the price matched price. Go figure.

    There is no benefit to buy from PB Tech locally given warranty is sent to Auckland. I have grown to despise them because of my experiences with them. I would also add shopping in store can be quite annoying, my girlfriend doesn't come in to the store anymore because of how she is treated (stared at by the men (not helped), patronised - "That's a big keyboard"). In addition the times I have asked for help I somehow always find the wrong person "Sorry I work in X, talk to one of the people over there".

    I looked at my spend with the store, about $10k. Not a cent more to these guys. Actively recommend to avoid.
  • Very Poor
    28 days ago
    Updated: 28 days ago
    I was buying an Asus ROG B550 WIFI motherboard, some RGB Cooler Master case fans, other stuff for my PC build. The total came to $552 so I clicked the process purchase button and it said "Card Declined" I then checked the bank account I used for this purchase and the 550 had been taken. I've emailed, called, checked their website and nothing... Not a single response.
  • Hey there, sorry to hear about your poor experience here. Can you please email me your order details to social.media@pbtech.co.nz and I can follow this up with our websales team. Thanks

  • Good
    1 month ago
    PB Tech are good, mostly because they have physical stores all over the place, they have a great range of products, and lots of them on display. Their pricing is reasonable, but do keep in mind they add 2.5% credit card fees.
  • Very Poor
    1 month ago
    Updated: 1 month ago
    These guys got really bad customer service I brought in my Samsung buds + into the wellington store to get them fix while I was waiting i emailed them asking them can you guys shipped them back so they emailed me back within a day while I was waiting I got a text saying it's going to cost me some money to get them fixed so I emailed them back within a few days saying no to the fix but within 2 weeks no one replied to my email so i emailed the customer service about it but no one said anything so I emailed the social media email about once again no one said anything this is really poor customer service and I showed them proof and everything but nothing and then I emailed the wellington store saying why no one said anything and they didn't say sorry for anything just blame COVID but no one could say anything to me until I told them off but i think they said they going to fix my buds for free but still this isnt good enough like the email feels really unprofessional and this day on I haven't heard from like a week for social.media or and like 2 weeks for customer service
  • Hey there, sorry to hear about your poor experience. Our customer service and websales teams are both quite busy at this current time so there has been delays with replying to emails. I can't seem to find your email in the Social Media inbox, can you please kindly email us again at social.media@pbtech.co.nz and we can follow this up for you. Thanks

  • Poor
    5 years ago
    Updated: 1 month ago
    Updating as I've been to a few more locations. Most of the staff are good but the sneaky ways they push back on RMAs in other locations around the country is starting to bother me. Switched back to CL.
  • Very good
    1 month ago
    The prices are probably the best around.
  • Very Poor
    1 month ago
    Hi Everyone,
    I am Electronics Tech. I always admire PB tech. My last experience was horrible. Here after I won't go to PB Tech. Please don't go to PB Tech the sales person don't even have basic knowledge about what they are selling. I went to store and asked them which is the cheapest mobile which have 5Ghz Wifi technology phone. I struggled with her for 15 mins to make her understand what is 5Ghz wifi. They are inefficient and zero knowledge sales persons. She told me she have only Oppo phone non other brands are available for $300. I bought the phone for $400 but I asked her so many time whether they have any other brands at this price. She told me they have only one model that to only in OPPO. Then what about Redmi. This is one story. I wrongly bought moto g8 power lite which does not support 5ghz. I don't that I bought it. They return that with 20% of the detection. I don't recommend PB Tech any more. Really waste of time with inefficient people. It's St.lukes branch.
  • Hey there, sorry to hear about your poor experience. I will pass your feedback onto the St. Lukes branch manager. Our staff are all trained and have sufficient knowledge in electronics and technology so it is very bizarre that this has happened. Thanks

  • Very Poor
    1 month ago
    PB Tech fails to understand that one unpleasant experience trumps all other positive experiences. Others have mentioned (here and on google reviews) that if warranty and after sales support i.e. when something goes WRONG (and in life - things go wrong!) - if that is important to you then PB Tech is NOT an option. I have had 2 positive experiences with PB Tech, however my most recent experience means that I am not so trusting of PB Tech anymore. I'm just hoping that my refund (which I had to request more than once) will not take longer than it should. I read of one customer's experience waiting 2 weeks for a refund which is not acceptable.
  • Hi there, sorry to hear about your poor experience. Can you please email me more details regarding this to social.media@pbtech.co.nz and I can follow this up with our team. Thanks!

  • Very Poor
    1 month ago
    Stay away! STAY AWAY! they sold me an opened box or refurbished mobile phone which I confirmed with the manufacturer that the phone was actually registered ages ago before I purchased it. discount at PB means second-hand product, they didn't state the phone was opened box or refurbished. and the phone has a quality issue and I did record a video showing them. sent to them, and came back says phone test ok no problem found, but when I use it, the issue still there, tired of handling this entire thing, they don't do refund, asking for 20% restocking fee, what a joke.
  • Hi there, we're sorry you weren't happy with our response to your phones issue but the CGA does gives us the right to inspect the item to see if it the fault is serious before offering a brand new replacement or refund. Please email me your service job number to social.media@pbtech.co.nz and I can follow this up again with our service repair team. Thanks!

  • Barely acceptable
    1 month ago
    My experience with PBTech was excellent up until the point when I recently got a problem with a product.
    Returned a power supply during lockdown and requested a refund because of coil-whine, took them 3 days before they even "receive" my item, coincidentally right after I have emailed them about it. Turns out the item was rejected because it was "tested" fine, no emails, absolutely no communication what so ever, I try emailing them asking about it, 2 days later the item is suddenly posted back to my address, same day they finally responded to my email 2 days ago, which ignored half of my questions. This lack of communication is ridiculous, I never received any kind of updates or notifications, job tracker told that I will be contacted regarding it but the item is already posted back. What a big waste of time
  • Hi there, sorry to hear about your poor experience. I will pass your feedback onto our RA team so they can improve their communication regarding return jobs. Thanks!

  • Very Poor
    1 month ago
    Updated: 1 month ago
    PBTech seems to be a great choice to purchase tech products from. Their prices are usually good and their shipping time is okay. It's a good enough experience until you run into a trouble with the purchased product. However it quickly goes downhill from there. Here's my story so far: I've purchased a refurbished GPU from their store. According to their site, refurbished product is a new or near new product that has been returned to the manufacturer who then restored it to a resalable condition. Well, looks like that restoration failed badly in my case as the GPU produced all kinds of issues from the get go and I'm quite surprised it passed any test before it was sold to me. My guess is: it wasn't tested at all. My normally stable computer crashed multiple times a day when used with this card no matter what driver I uses or how did I configure it. Anyway, I requested a return label from the store and this is when they surprised me first. They insisted me paying for returning the faulty product. Return costs from around $30 NZD (slow) to $50 NZD (quick) so it's a pretty big cost I need to pay for their mistake of not testing the card properly before reselling it. Anyway I've returned the card on my cost which arrived early morning last Friday. This is now next Tuesday (4 full days later) and the status of this return is still "Awaiting Item". I've tried to call the shop about 12 times so far and the line always disconnected after selecting RMA department's extension. When selecting another department and asking an actual human to forward my call to RMA team, then simply nobody answers the phone from that team. I've then decided to email them but received no reply whatsoever. There's no chat possibility so practically PBTech RMA is completely unreachable and the card is with them for 4 days now without any action. Lessons learned so far: Don't purchase anything from this store if after sale support (warranty) is important for you and you need a reliable product that you use every day for your work. I'm unable to do my work without a GPU for a week now and currently I have no hope that this problem will be handled anytime soon. Pretty disappointed with PBTech's service.
  • Hi there, sorry to hear about your poor experience. Can you please email your RA number or order details to social.meida@pbtech.co.nz and I can follow this up. Thanks!

  • Perfect
    2 months ago
    My experience with PB tech is wayyyyyyyyyy better than computerlounge. Although pricier, it is possible to ask for a price match or a discount.
  • Perfect
    2 months ago
    Bought several things from them over the years, never had any problems
  • Very Poor
    2 months ago
    Updated: 2 months ago
    The process you followed in how you dealt with me, the poor communication as for example was horrific. It is interesting that you determine if the item is working properly with no regard for the customer, I need to take your word as golden, anytime you use the line it’s in our terms and conditions, it is poor skills on a company’s part, you know this if you have any human or people skills. You never ever through terms and conditions in a customer’s face, that is beyond obvious. Your aim is to always make the customer feel like they want to come back and by word of mouth spread how great your company is. It’s not about black white you right I am wrong, we are not in school anymore, it's about being understanding and reasonable. This is called people skills. Think about your reply, it’s like you are taking to a number and not a person. So many better ways you could have addressed this. I was told the would be a 20 percent fee, but it could be reduced once it was examined. Instead it was returned with communication. Please explain this kind of service
  • Hi, we absolutely do not charge a restocking fee if the item is faulty or not working to specification. If this was the case please email social.media@pbtech.co.nz with details and we will follow up and get this sorted for you. However, if you have bought a product and opened it and then decided it does not fit your application and want to return it, if we agree to the return (we are not obligated by law) then we will usually charge a restocking fee to cover the loss we will incur by discounting it due to the package being opened. Other customers don't want to pay full price for a product that another customer has opened and briefly used. This is detailed in the returns policy on our website: https://www.pbtech.co.nz/returns/returns-policy Cheers, PB

  • Very Poor
    2 months ago
    Updated: 2 months ago
    I bought a $2000 camera body from PB tech Manukau that refused to turn on within the first 2 hours of using it. Took it back within 24 hours and the repair department staff could not get it to turn on either. As this was a serious fault (the camera did not work at all) I asked for a replacement which I am legally entitled to under the Consumer Guarantees Act. They refused stating it was now a warranty issue and proceeded to waffle about company policy which has nothing to do with legal rights backed up by the CGA.
    When I told them I would never shop here again if they did not provide a replacement the manager said, and I quote; “I don’t care” – the rest of the interaction with them proved they really meant this – they don’t care beyond what they can get away with, not one bit. They will cost you as much wasted time and aggravation as it takes to meet the bare minimum of their obligations.
    They made me wait another day and make another 90 minute journey before they conceded the fault was with the camera they sold, then had the gall to offer a credit note for the store! I eventually got a full refund and will NEVER be going back.

    Only a post on Price spy prompted any reaction, they tried to say the CGA wasn’t black and white, when it clearly states, a fault is ‘serious’ if “a reasonable consumer would not have bought the product if they had known about the fault”
    And if the products are “not fit for their normal or specific purpose and can’t easily be put right”. I am an engineer with 22 years’ experience in professional A/V I couldn’t solve the problem neither could their staff.
    He tried to fob me off by saying “many electrical faults that would have stopped your camera turning on are not a serious issue that can’t be rectified”. From an electronic engineering standpoint this is a massively incompetent statement. Unidentified faults that cause things to stop working are serious, they undermine the reason for the devices existence. Imagine buying a car from this person with a “not serious fault” he can’t identify but it stops your brakes working.
    I firmly believe they would have sent me away with a work-around for a fault they couldn’t identify just to protect their bottom line and if it failed again at a wedding or on special trip they wouldn’t care. Not one bit.
    As someone else pointed out here –it really is like dealing with a retailer from before the CGA. You have been warned.
  • Hi John, we're sorry you weren't happy with our response but the CGA does gives us the right to inspect the item to see if it the fault is serious before offering a brand new replacement or refund. After our camera technician inspected the product we provided a full refund the next working day.

  • Perfect
    2 months ago
    Updated: 2 months ago
    Loving my new GGPC PC from pbtech. The storage that comes with the PC is a little low for me. Cant wait to upgrade my SSD when it goes on sale
  • Very Poor
    2 months ago
    Updated: 2 months ago
    Easily the worst customer service I've ever experienced. It's like something from the eighties before we had the consumer guarantees act. If anything goes wrong with your product I pray you don't have to go through what I still am. I have steered so many family members away from purchasing there now.
  • Thanks for taking the time to provide details of your experience, sorry to hear that your Chromebook experienced multiple faults, sometimes diagnosing and fixing tech related issues is not a straight forward process. Just confirming a refund has been made and should be in your account shortly. Cheers, PB

  • Perfect
    2 months ago
    Awesome customer service and very fast delivery time. Plz build a store in Hawke's Bay pbtech. would love to see products up in person rather than on the website
  • Very Poor
    2 months ago
    AVOID THIS TERRIBLE STORE!I I wish I could give this disgusting service a 0 and I would if I could. My computer was handed in and it has been nearly 3 months without receiving it back. They made me pay $160 and my computer came back still broken. They further making me pay $300 when they had lost ALL DATA on my computer without telling me. The men that work here have no customer care what so ever, they a rude and their service is the worst I have ever experienced in my life. The most appalling service, please save your money, time and computer and never get it fixed here.

    From an honest customer who has been messed around.
  • We’ve messaged this customer twice to try and get some more details but they have been unable to provide. We suspect this is a fake review, we’ve been getting a few of these recently. Hey, we don’t always get things right, but when things do go wrong we are committed to trying to fix them for our customers. Cheers, PB.

  • Perfect
    3 months ago
    Updated: 3 months ago
    First time on pricespy and saw there's a review section. Decided to make my first review on my favourite store :). Huge range on products was presented to me when searching for certain products and all the products that I ever bought for them have lasted for a long time.definitepy quality products that they stock
  • Very Poor
    3 months ago
    I brought a electric razor from here and attempted to return it to get my money back because it was faulty. And I had just got an email with a lousy excuse about why they cannot give my money back. I even returned the product by post at their request. So with all that effort, they will still turn around and slap you in the face if it means getting your money. I am literally never buying from them again and I hope others learn from my mistake when shopping with them.
  • Hi there, sorry to hear about your poor experience. Please email me your order details to social.media@pbtech.co.nz and I can follow this up. Thanks

  • Terrible
    3 years ago
    Updated: 3 months ago
    Update: Can't say I had a great recent experience. I bought an in stock note 10+ that clearly said will ship Monday. Monday comes nothing, I email on Wednesday and ask what's up, they tell me there is no stock even though their stock system clearly says there IS stock and I will have to wait minimum another week.

    Then he says the order was put through christchurch system which did not have stock and has to be transferred? I said I ordered online so I don't understand why the order can't be processed in a branch in stock then? It was listed in stock online after all. After a lot of back and forth, where they gave me some non-solutions of refunding store credit and repurchasing from Albany (which is stupid because the phone wasn't on discount anymore so I would be making a heavy loss) I opted to wait. I asked for and employee ID, which he said he didn't have one.

    I'll be sending this to be commerce commission and hopefully something comes out of it.
  • Hi there, sorry to hear about your poor experience, something has definitely gone very wrong here. You are completely correct, if you purchase something online, it is our job to ship it from our head office stock or branch stock if needed. I have direct messaged you now so we can investigate and resolve this for you. Thanks

  • Very Poor
    3 months ago
    Appalling service. Cannot emphasise enough that you should avoid like the plague. They sent me a faulty monitor during the lockdown. They assured me that they would refund me for it so I proceeding with ordering a replacement. That one was faulty too! Now they are refusing to refund me for either of these monitors! I don't need 2 faulty monitors. I need one that works! Now I have paid for 2 monitors and have none. They are refusing to escalate my complaint or provide me with a manager's contact to direct it to.
  • Very Poor
    4 months ago
    These guys are scam artists, bought a TV and it developed a fault within a couple of weeks .. was told over the phone they would replace as it was brand new but when I got to the store they refused as they wanted to have a go at fixing it themselves.. the staff were absolutely useless, non-apologetic and wouldn’t know customer service if it hit them in the face.. I implore people to please look elsewhere before using these scammers
  • Very Poor
    4 months ago
    These guys are useless, communications suck badly, they can't seem to find my order and haven't yet received an response which should have really been done on the day, but for some reason has been 3d day now.. waiting I've received my other parts from 3 other online shops like Computer lounge and DTC online but still waiting on pbtech. they havent even sent it yet.
    Poor effort.
  • Hi there, sorry about the delay, something has definitely gone wrong. Please send me your order details to social.media@pbtech.co.nz and I can follow this up for you. Thanks

  • Decent
    1 year ago
    Updated: 4 months ago
    Great prices, especially during sales, and quick delivery. They have a large variety of items as well.
    In-store service can be improved, so I try not to go to a store unless I need to save on shipping and know what to get.
    Update: had issue with a high end headphone that was faulty and PB could not provide and equivalent replacement after much discussions and had to get a refund. Missed a good headphone deal and was very unhappy.
  • Perfect
    4 months ago
    I got a gift card for pb tech ages ago but always thought they only sold computers.

    Their range is waaaaay bigger than i thought. Cashed in the gift card and got a mean deal on a set of headphones.
  • Very Poor
    5 months ago
    Updated: 5 months ago
    I just had the worst costumer service experience ever. I bought the wrong GoPro, realized it 60min. later when I took it out of the box and went back to buy the more expensive one GoPro8. PB Tech has a 20% (of product price) fee for returns. So literally 1 and 1/2 hours later I got charged over 50$ for this. Since I urgently needed the Gopro I had to buy one, so I bought the one which was $200 more and still charged me a fee. so they basically took my money twice. Zero costumer service.
  • Very good
    5 months ago
    First experience with this company. I drove over an hour to pick up a tv after a failed (and frustrating) experience with another company.

    The staff there were a little curt, but not rude.to be fair it was very busy. But it was really nice to see them taking social distancing/zero contact shopping seriously.
  • Very Poor
    5 months ago
    Updated: 5 months ago
    order computers from PBTECH and still waiting after 2.5 weeks to be delivery
  • Hi there, sorry to hear about that, something has definitely gone wrong. Please email me your order details to social.media@pbtech.co.nz and I will be happy to look into this for you. Thanks

  • Very Poor
    5 months ago
    Feels like they just don't care anymore these days, maybe its because they are lacking competition don't know. There is just not much alternative here in NZ when it comes to the wide selection that they have so people still go to them. But don't expect good service or quick delivery times, I've had things arrive quicker from across the planet then pbtech, and don't expect to get any clear answer on any issues you might be having with the product or delayed deliveries, they will waste your time in hopes you give up. Also, they sometimes do very sketchy things when it comes to prices and their numerous so called "sales". Anyway just to lighten the mood a bit I recommend anyone reading this to go on Youtube and check out a funny skit called "When you never get your product - Delayed Order" by Viva La Dirt League. That's basically pbtech in a nutshell hahaha!
  • Hi Zeke, sorry to hear about your poor experience shopping with PB Tech. Delivery times were delayed heavily during the lockdown period as the courier network was heavily backlogged. Shipping times are completely back to normal now (as long as the product is in stock). If you have any examples of when we have fallen short with your orders or customer service, please email the details to us at social.media@pbtech.co.nz and we will be happy to investigate for you. Thanks :)

  • Perfect
    5 years ago
    Updated: 5 months ago
    Over the past few years I've gradually found myself buying more and more of my tech from PB Tech, and for good reason, the shipping (though I wish it slightly cheaper) is always fast, I have never had an issue with stock and the one time I've had to make a warranty claim was completed like a cham.
    They also seem to be one of the few (actually in NZ) stores interested in some of the more obscure brands.
    All in all, I find it hard pressed to fault them, now if only they could open some more physical stores in the South island.....
  • Very Poor
    5 months ago
    I called PB tech glenfield yesterday approximately at 4pm to query about a pc build (costing 4k$) for essential use, and i was on queue for 2 hours except i was hung up at 6pm (their closing time). Fair enough. I probably called too late. But i was wrong. I called again at 9-10am on the next day and i was on hold for 4 hours but they hung up on me again after i was put first in queue. You just lost 4000$ PB tech. Not good enough.
  • Hi there, we're really sorry you had issues with our phone system. There is a warning at the start of the recorded message when you call our main line about the problems we're having and using LiveChat as an alternative so that is what we are recommending right now. Simply put, our phone system cannot handle all the redirects to our staff working at home and it sh#ts itself multiple times per day. Sorry about the frustration caused and please use our website live chat or contact form for enquiries right now. Thanks

  • Perfect
    5 months ago
    Used them a few times, they do sometimes have delays compared to other companies but goods come well packaged and usually they have pretty good deals, overall they’re pretty good value for money.
  • Very good
    5 months ago
    I got a lot of my working from home stuff from pb tech. It took a little longer than normal to get here but they had what i needed and the prices were pretty good.
  • Very Poor
    5 months ago
    his is a absolutely scam. I returned a keyboard to them in order to exchange the right size for my iPad. What they said is need to wait the New Zealand government to lift thE lock down. The thing is i have no issue sending the keyboard back to pb tech, why cant them just send it, i asked. Then they said I didn’t send the information how to return or rma, so i send it .And that is end of the story, never heard from them after. And it literally take them 2 months to still solving this issue. Not recommended at all!
  • Hi Jeffery, our returns staff were working from home until Level 3 so they had no way to process your return. We are busy processing the backlog of returns now. Thanks for your patience during this busy and challenging time.

  • Very Poor
    5 months ago
    Honestly so bad I ordered an item from them now regretting my decision after friends telling me that they are very slow at shipping and takes weeks I order other products on the same day from others sites and they arrived before a tracking label was even made by them and they still haven’t shipped it after a week and the site saying my item is in stock this is the first and last time I am buying off them and emailing them doesn’t lead to a response I just want my item or money back but can’t get a response from phone or email like seriously u try helping a local business
  • Hi Ben, sorry to hear about the delay with your order. Due to COVID-19 demand for online shopping has been very high for the last month and that's why our usual shipping times, our courier partners delivery times and also our email ticket response times are slower than usual. We do recommend using LiveChat on our website as its the best way to get in touch at the moment and get an update on your order. Rest assured our team are working hard to get everyone's orders shipped as fast as possible and respond to any related support requests. Thanks for your understanding during this difficult time and sorry for any frustration caused.

  • Very Poor
    5 months ago
    Updated: 5 months ago
    Have made several orders over the web site, one of which I have paid for. Do you think you can talk to anybody over the phone to discuss the order? The answer is no. Do you think they respond to your emails? The answer is no. I am not paying for my other orders now as I am concerned. Other companies do not use COVID 19 as an excuse. Very poor customer service.
  • Hi Armin, sorry to hear about your issues getting in touch. We're having problems with our phone system as nearly all of our staff are working from home during Alert Level 4/3 and it's proven quite difficult to re-route calls at such scale reliably. We do recommend using LiveChat on our website as its the best way to get in touch at the moment. Also, due to COVID-19 demand for online shopping has been very high for the last month and that's why our usual shipping times, our courier partners delivery times and also our email ticket response times are slower than usual. Rest assured our team are working hard to get everyone's orders shipped as fast as possible and respond to any related support requests. Thanks for your understanding during this difficult time and sorry for any frustration caused.

  • Very Poor
    6 months ago
    Never ever buy from PB Tech - they are just looking for the sale & after sales support is rubbish. Purchased a digital thermometer thru them & queried if it could measure people's temperatures acturately. Person on phone said yes when in fact it is not designed for that purpose. Have tried to contact them since receiving the item & they have not returned our calls.
  • Hi Rex, sorry to hear about your poor experience. If you've been told this product was suitable for a given function by one of our sales staff and it turns out it clearly isn't you can absolutely get a refund. Please request a return on our website here and explain the situation: https://www.pbtech.co.nz/returns/form As for issues getting your call returned, it's been a very unusual time during the level 4 lock down with very high demand on our online and customer service teams, we're sorry for any delays getting back to you promptly.

  • Very Poor
    6 months ago
    Don't ever buy online from them. I order on 2/4/20 with 2 different orders. The first order was sent on the next day. I rang them on 6/4/20 to ask about the other order, they said that they would ship later that day or the next day. I called them again on 8/4/20 to ask why my order had not been shipped yet. They said they will ship later that day. I wait until 5:25pm of 8/4/20 and nothing ever happened. I called them again and they said :" it is easter so my order will be ship on 14/4/20". I asked why they lied to me seen Monday. They just answered:" it's life, when it goes bad then it's bad". Unexceptional.
  • HI David, sorry to hear about your poor experience. During the level 4 lock down there has been very high demand on our online and customer service teams and it sounds like you were caught in the middle of it. We have had to process a much larger number of orders than usual, and there are many temporary staff in the online team trying their best to be efficient an unfamiliar role. I trust your parcels arrived safely in the end, thanks for your support and patience during this difficult time.

  • Very Poor
    7 months ago
    We have spent literally thousands of dollars with PB tech over the years but our company, our family and our friends will never ever buy another PC from PB Tech again.
    Ordered two brand new high end GGPC PCs and got one good one and one with a faulty graphics card which also turned out to apparently be an ex shop demo model, not new.
    It was right on Christmas and my old one had blown up so I said I would keep it and get them to replace the card after the rush but asked for an explanation of why I was sent a used computer when I paid full new price. Their so called "Service" team finally had the card replaced but simply refused to answer the questions about why I was sent a used PC. Three months of emails about that were totally ignored so I sent the messages to several departments and finally got a reply from another department which was basically "It must have been a mistake and you were offered a return". Yes I was but for the graphics card problem! the question about the used PC was totally ignored by the service team.
    It would not have taken a lot to sort this out with a bit of common courtesy and real customer service as I had already said I was keeping the PC but no, I was just stonewalled the whole way instead and then in the end it was just brushed off.
  • Hi Don, we're really sorry to hear about your poor experience. It sounds like something has definitely gone wrong and your case wasn't handled properly. I'll send you a PM now to try and find out more details.

  • Very good
    7 months ago
    I picked up a few things during their latest sale, great price for what I got and it came the next day.
  • Perfect
    8 months ago
    Updated: 8 months ago
    Ive picked up a lot of good deals from their sales over the last few years and havent run into any problems when dealing with them.
  • Barely acceptable
    8 months ago
    Updated: 8 months ago
    Mediocre service, and most of the time their products are not cheaper than competing stores. Even though PB Tech is now one of the more popular shops, their customer service is still abysmal. Please order from the other, cheaper stores.
  • Very Poor
    8 months ago
    I ordered a $2000 computer from PB tech as well as a monitor. Both of these items were faulty on arrival. The computer somehow had faulty RAM and the monitor had dead pixels. I returned the items straight away and was then told I had to wait for their technicians to inspect the items, they also implied I was somehow responsible even though these items were faulty out of the box.

    I then threatened them and pointed out that they were violating the consumer guarantees act by refusing to refund or replace returned goods and this made them quickly send my computer and a replacement monitor back to me.

    The computer was returned to me with parts missing, and the new monitor has the same fault. Every item I have ordered from them has been faulty.

    Their customer service is abysmal, they lie every time and refuse to let you speak to a manager, I explained my situation and demanded compensation and they laughed at me.

    Will definitely be taking further action, this is absolutely shocking.
  • Hi Jack,

    Thanks for taking the time to write to us and we're so sorry to hear about your poor experience with our returns process.

    That definitely sounds odd and we understand your frustration around this. We'd really appreciate the opportunity to get this sorted if you could please email your order number to social.media@pbtech.co.nz and our team will be happy to look into this for you.

    We apologise again for your troubles and hope we can get to the bottom of this as quickly as possible/

    Thank you.

  • Very Poor
    9 months ago
    Extremely disappointed with the whole process.
    I brought the laptop on the basis it would be ready within two hours as there was stock in Wellington and it was claimed on the website that it would take 2 hours.
    Over 24 hours later, it is still saying the order is being processed.

    I rung up PBTech Wellington and a rude customer service person said he couldn’t give me an answer and basically hung up on me.

    Extremely disappointed as I am going overseas for 3 weeks and was planning on getting the laptop before then. Will be demanding a refund and never ever will be shopping there again - which is a pity as my business is the leading sports event technology business in the Oceania region.
  • Hi Simon,

    Thanks for taking the time to explain your situation and we're so sorry to hear about your awful experience with our Wellington branch.

    We'll send you a PM now where you can respond with your order details and we'll be happy to get this sorted for you.

    We apologise again for your troubles and hope we can get to the bottom of this as quickly as possible.

    Thank you.

  • Very Poor
    9 months ago
    with a customer service like this you have lost another loyal customer since 2012. good luck and thanks for the fish
  • Hi Ming,

    Thanks for taking the time to write to us and we're really sorry to hear about your poor experience at PB Tech.

    We would really appreciate the opportunity to look into this for you so we can make some improvements for the future. We'll PM you now and if you could respond with a few details, we'll make sure to pass your feedback on to the right people.

    Apologies again for your troubles and we hope we can get to the bottom of this as soon as possible.

    Thank you.

  • Perfect
    9 months ago
    Very professional & patient! Beautiful mind & happy trade! To Rep Hellia @ PB Albany Auckland !
  • Very good
    9 months ago
    Updated: 9 months ago
    Bought two mice last week (Hamilton branch) and the products and service were good. Only annoying thing was that I wanted one of the Corsair mice that were on display connected to a PC. But that was the only one they had. So I bought Logitech. Other than that, all fine.
  • Very Poor
    9 months ago
    Good prices but after sales support is terrible.

    They had a price promise and I tried to get a refund of the difference when they dropped the price of a product before my items arrived via courier. They pretended to not understand me and just decided to ignore my emails after their first response.
  • Hi there,

    Thanks for taking the time to write to leave a review.

    We're really sorry to hear about your experience with us and if this hasn't been sorted out already, we'd really appreciate the opportunity to look into it for you. We'll send you a PM now where you can respond with some order details.

    Apologies again for your troubles and we hope we can get to the bottom of this as quickly as possible.

    Thank you.