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Retail Store based in Auckland
In Service Since 2002
Prompt Service - 100% NZ Owned

http://www.einfo.co.nz

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Available in list: New list

This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Expert Infotech (8.80)
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  • Very good
    1 day ago
    Purchase
    All okay after initial hiccups with color choice and their obvious low stock levels I have a phone I am very happy with. My Samsung phone is still not available as a stocked mainstream item in this country.
  • Very Poor
    6 days ago
    Updated: 5 days ago
    worst costumerservice ever. and
    ordered a phone came in 9days. i kept asking them when its coming and it never comes when they say it will come. wont recomend using this shop at all
  • Perfect
    19 days ago
    Purchase
    Great communication and tracking. Arrived swiftly. Competitive prices
  • Perfect
    1 month ago
    Purchase
    Met all of our expectations
  • Decent
    1 month ago
    Updated: 1 month ago
    The phone I bought here had three separate defects. First the guard around the fingerprint scanner fell off one day after I bought it. They replaced the phone. Then the battery died immediately when it got down to 10-15%. They agreed to swap the battery, but the replacement battery has far lower capacity than a new battery should have. In their own tests they found 2100, 2300 and 2600mAh when it should have 3000mAh - but they refuse to accept that this is a problem. Based on the EMEI Samsung told me that the phone was originally sold in the UK, so the manufacturer's warranty is only valid there. Maybe high defect rates is the risk you take with a shop that parallel imports and doesn't buy directly from the manufacturers, but I won't be buying here again.

    Edit: after posting this review, they contacted me and offered to replace the battery. I am happy to report that the new battery has much improved capacity, which is confirmed from measurements with Accubattery.
  • Good
    1 month ago
    Purchase
    very quick and straight forward
  • Perfect
    1 month ago
    Purchase
    Prompt efficient service with no complications
  • Perfect
    1 month ago
    Purchase
    Good prices. Easy to order website. Super fast (next day) delivery. Best of all: communication. I was able to phone and speak to an actual person (a novelty in these technological days) who was able to answer my queries. I would buy from them again.
  • Perfect
    1 month ago
    Purchase
    Good service, good price, easy to use website
  • Perfect
    1 month ago
    Purchase
    The excellent price of both the Google and the freight as well as the prompt service.
  • Decent
    1 month ago
    Updated: 1 month ago
    This week I've had a very average customer service experience from them.

    I ordered a Samsung A51 White 6GB (parallel imported) from them online. However I was then contacted by phone and advised it was out of stock and they offered to upgrade me to an 8GB (Black or White) for just $25 more as the stock wouldn't be available for a few weeks.

    I said I would think about. I noticed on the site the black version with 6 GB was available and in 'medium' stock levels. I eventually got back to them and said I would be happy for the Black Version A51 at 6GB as a substitute or the Black upgrade A51 to 8GB for $25 if that was unavailable. They came back with details on how deposit the amount of $25 for the 8GB version.

    Delivery was prompt and overnight from Auckland to Wellington.

    However when I checked the phone memory in settings it turned out to the black 6GB although on the invoice it stated it was an 8GB phone! Took some photos and sent back to them via email showing the phone is 6GB from the memory and a copy of the invoice. Currently waiting for them to respond. One other thing I noticed was that the phone box seal was broken. I assume this is to check the memory as the A51 box didn't state the actual memory ram. I noted there was a small handwritten '6GB' on the side.

    Overall a frustrating experience for a first time buyer.

    1) They should have offered me the black version 6GB first and they should have known it was in stock as a substitute.
    2) They then sent me the Black 6GB model anyway rather than the 8GB as promised so now I have to wait for them to respond to get a refund for the extra $25 I paid (assuming I get one).

    UPDATE: Suhail called me up on my mobile and has apologised for the confusion and has issued a refund for the extra $25 I paid and sent through a Micro SD card as an apology. He also explained they needed to change the charger as it was a parallel import phone hence why it was unsealed which was is good to know. so overall I am satisfied my complaint/situation was handled quickly and promptly. Hopefully the next time shopping will be less of a hassle!
  • Very good
    2 months ago
    Purchase
    Good service and prompt delivery, when many others were experiencing delays during COVID status.
  • Perfect
    2 months ago
    Purchase
    Very good quality service, great price and quick and easy delivery.
  • Perfect
    3 months ago
    Purchase
    Great products, service and expert knowledge
  • Perfect
    3 months ago
    Purchase
    Prompt shipping, items as ordered
  • Perfect
    3 months ago
    Purchase
    Usual great service from the team. The order did take quite a long time to get to me, but that was down to the COVID lockdown situation.

    Despite this, they kept me informed of the delay, with numerous updates via phone/email and even offered an alternative colour of the phone (same model, just different finish), which they received earlier. However, my son was adamant he wanted the red Xiaomi, so we stuck it out!

    The order did eventually arrive and we are very happy with the purchase. This is the second phone I've ordered from them (The first being a OnePlus Mclaren edition, which arrived in a few days).

    All in all, very happy with the service (and the prices!).
  • Very good
    3 months ago
    Purchase
    first time shopper, very helpful. quick response and will definitely shop there again
  • Perfect
    3 months ago
    Purchase
    Ordered Thursday around 5pm online after speaking to sales person.. Bank transfer overnight. Arrived on Monday 9.15am at Rural address on the South Island. Amazing ***** star . Service
  • Acceptable
    3 months ago
    Purchase
    Item was not in stock but refund processed with no fuss
  • Perfect
    4 months ago
    Purchase
    Purchase was easy, product arrived swiftly and was exactly as advertised.
  • Excellent
    4 months ago
    Purchase
    Competitive pricing. I like that they have a shop front which allows local pick up of orders, however not much stock is on display.
  • Poor
    4 months ago
    Purchase
    The service from the shop was very good but the product itself did not meet expectations. I bought a life proof case for my Samsung S8 but it only lasted a few months before the transparent plastic separated from the frame making it no longer waterproof. I never got around to getting back to the shop about it.
  • Perfect
    6 months ago
    Purchase
    Very quick efficient service, competitive pricing
  • Perfect
    6 months ago
    Fantastic company and website, over night delivery AK to Tekuiti magic to deal with.
  • Perfect
    6 months ago
    Purchase
    Very satisfied with my purchase experience. Given the current national lockdown, my urgent requirement for a replacement phone was met within 24 hours. Many thanks.
  • Excellent
    6 months ago
    Purchase
    Great service, was worried as I hadn't heard of the company b4, but pH is great and seems brand new n not refurbished.
  • Perfect
    7 months ago
    Purchase
    Easy to order and I got my item the following day. exceeded my expectations.
  • Very good
    7 months ago
    Purchase
    I'd ordered the 9900K online and received a call a couple of days later to let me know the K series wasn't available but if I didn't need the iGPU I could have a 9900KF instead. The call was really nice, and I had no worries choosing the KF knowing that I should be fine with that, BUT I would have preferred the one I ordered, and assumed was available.

    Please don't take this as a negative comment, it was all handled very nicely, I just think it's worth noting for future reference that if it's available on the website I should be shipped as such.

    You guys do a great job, keep it up. :)
  • 7 months ago
    Updated: 7 months ago
    This user review is under investigation
  • Excellent
    7 months ago
    Purchase Delivery
    Good price and kept updated.
  • Perfect
    7 months ago
    Purchase
    Even though there was problems with the availability with the exact Iphone I ordered. They did everything in there power to remedy the situation. Very happy customer!
  • Perfect
    8 months ago
    Purchase Delivery
    Great service, both in communication, delivery and after purchase support. Highly Recommend!
  • Excellent
    9 months ago
    Updated: 9 months ago
    Purchase Delivery
    Relatively fast delivery. well packaged.
  • Perfect
    9 months ago
    Updated: 9 months ago
    Purchase Delivery
    Fantastic customer service, clear communication, quality product, fast delivery.
  • Perfect
    9 months ago
    Updated: 9 months ago
    Purchase Delivery
    The item I was looking for was available on the website and I was able to purchase it without too much difficulty
    Also excellent communication from Val Fisher at Expert Infotech
  • Perfect
    10 months ago
    Purchase
    cheap g
  • Excellent
    10 months ago
    Purchase Delivery
    good prompt service
    100% product satisfaction
    best price without any hidden costs
  • Perfect
    10 months ago
    I bought a phone from this company and because they did not had the col I ordered they did a free upgrade to another better model instead so was a great bargain ! They did not let me down. Would confidently and happily shop here again! Also had great customer service and prompt communication too! Highly obliged!
  • Perfect
    11 months ago
    This company is amazing for customer service. I have used them only once and the service was excellent. The purchase I bought was couriered down within 24 hours AMAZING SERVICE if only the rest of New Zealand could deliver service like this company.
    I congratulate this company and its staff for the excellent communication hence 5 stars. Well done Expert Infotech
  • Perfect
    11 months ago
    I've done a bit of shopping here over the last few years. Expert Infotech today was Outstanding, Thank you so much for taking all the time you did to get my problem sorted, much appreciated.
  • 2019-10-20 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    1 year ago
    Purchase
    excellent professional service
  • Perfect
    1 year ago
    Purchase Delivery
    Product, price and delivery were unbeatable
  • Perfect
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    good service for good price
  • Perfect
    1 year ago
    Delivery
    Good customer service
  • Perfect
    1 year ago
    Purchase Delivery
    Hassle free trading. Everything happened the way it was promised. Excellent merchandise, highly recommended.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    Best price and fast delivery
  • Excellent
    1 year ago
    Purchase
    The store did not have stock of my camera and had to restock. All went smoothly and I was notified as soon as stock arrived. I chose to collect my camera from the store. I found that l had to wait long to be served., otherwise all went well !
  • Perfect
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    We needed the licence key urgently for an overseas client and the team at Infotech went out of their way to send the details to as as quickly as possible - great customer service! Thanks
  • Perfect
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    The price was great, the service was great and the phone is great!
  • Excellent
    1 year ago
    Purchase Delivery
    Had an issue with a case but the shop were very fair in an alternative deal. Would trade again.