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Retail Store based in Auckland
In Service Since 2002
Prompt Service - 100% NZ Owned

http://www.einfo.co.nz

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Available in list: New list

This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Expert Infotech (8.73)
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  • Very Poor
    1 day ago
    I purchased a refurbished iPhone 7 plus. This phone died 5 months after purchase. Interestingly when technicians opened the phone up to diagnose it they say that many of the parts are 3rd party and not apple. For this reason the phone could not be serviced and data could not be retrieved.
  • Perfect
    28 days ago
    This company is amazing for customer service. I have used them only once and the service was excellent. The purchase I bought was couriered down within 24 hours AMAZING SERVICE if only the rest of New Zealand could deliver service like this company.
    I congratulate this company and its staff for the excellent communication hence 5 stars. Well done Expert Infotech
  • Perfect
    1 month ago
    I've done a bit of shopping here over the last few years. Expert Infotech today was Outstanding, Thank you so much for taking all the time you did to get my problem sorted, much appreciated.
  • Perfect
    2 months ago
    Purchase Delivery
    Product, price and delivery were unbeatable
  • Perfect
    2 months ago
    Updated: 2 months ago
    Purchase Delivery
    good service for good price
  • Perfect
    2 months ago
    Delivery
    Good customer service
  • Perfect
    2 months ago
    Purchase Delivery
    Hassle free trading. Everything happened the way it was promised. Excellent merchandise, highly recommended.
  • Perfect
    3 months ago
    Updated: 2 months ago
    Purchase Delivery
    Best price and fast delivery
  • Excellent
    3 months ago
    Purchase
    The store did not have stock of my camera and had to restock. All went smoothly and I was notified as soon as stock arrived. I chose to collect my camera from the store. I found that l had to wait long to be served., otherwise all went well !
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    We needed the licence key urgently for an overseas client and the team at Infotech went out of their way to send the details to as as quickly as possible - great customer service! Thanks
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    The price was great, the service was great and the phone is great!
  • Excellent
    3 months ago
    Purchase Delivery
    Had an issue with a case but the shop were very fair in an alternative deal. Would trade again.
  • Very Poor
    3 months ago
    Updated: 3 months ago
    Really dodgy retailer. They knowingly sell Samsung phones with signal issues within NZ (weak signal, drops phone calls, doesn't receive phone calls, doesn't receive notifications -- perhaps not intended for use within NZ). They also send out older models to you than the phone you order. They will fight you on your right to a refund and will only comply reluctantly when threatened with legal action. Horrific customer service. Avoid.

    Edit: This company have since contacted me and are attempting to bribe me into reconsidering this review. Perhaps don't treat your customers like crap and sell dodgy parallel imported phones that don't work with NZ networks, and then you won't get bad reviews.
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    excellent product for good price
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Convenient purchase. Good price.
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Price is always great.
  • Perfect
    3 months ago
    Purchase
    Good service have brought 4 phones from them with no problems.
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Communication is good, service is good, shipping time is great. Product is fabulous.
  • Perfect
    3 months ago
    Purchase Delivery
    Quick good communication, phone arrived exactly as per order. Have used this store in the past and service is always high quality
  • Good
    3 months ago
    Purchase
    quick, no problems
  • Perfect
    4 months ago
    Purchase Delivery
    Goods were slightly delayed, but I received a phone call to to explain the shipment was with customs and was informed when I could expect my purchase, (only 2 days later). Really impressed with this customer service and the shipment then arrived as expected.
  • Very good
    4 months ago
    Purchase Delivery
    Quick delivery, good pricing. Store could use a few more search filters to find items a bit easier.
  • Perfect
    4 months ago
    Purchase Delivery
    Great service
  • Perfect
    4 months ago
    Purchase Delivery
    Excellent service. Fast shipping very happy!
  • Perfect
    4 months ago
    Purchase
    They were the cheapest option and when there was a delay in the chosen item, they contacted me and gave me some choices.
    And when I sent them an email requesting a copy of the invoice because I had lost the original they resent within 15 minutes. All in all very good customer experience and service.
  • Very Poor
    4 months ago
    They're quick to take your money and ship the items but you may as well treat them as a second hand retailer because they refuse to honour warranty, insisting that what is clearly a manufacturing defect is the result of user damage when there is no evidence of that whatsoever. Just another dodgy parallel importer, don't buy from them if you value after sales service.
  • Very good
    4 months ago
    Purchase Delivery
    Item was not in stock and had to be sourced from overseas. The delivery was quite quick.
    Pricing was very good and better than any other retailer.
  • Perfect
    4 months ago
    Purchase Delivery
    Good service and quick.
  • Perfect
    5 months ago
    Genuine brand new phones (Not Refurbished), bought two of them and quite happy with the quality and service.
  • Perfect
    5 months ago
    Purchase
    Fast delivery of exactly what was described. No problems. Great product.
  • Decent
    5 months ago
    Purchased a Blackberry Key2 from the store at the start of February. Sending it back today due to a fault with the keyboard. Will update once the tech looks at my phone.
  • Perfect
    6 months ago
    Updated: 6 months ago
    Purchase Delivery
    I found the staff helpful. My purchase arrived on time and was well packaged.
  • Perfect
    6 months ago
    Purchase Delivery
    Consistently excellent service over many years.
  • Perfect
    6 months ago
    Updated: 6 months ago
    Purchase Delivery
    Good price and fast shipping
  • Perfect
    6 months ago
    Purchase Delivery
    Everything was efficient and super fast delivery. The item (a lens) was well packaged.
  • Perfect
    7 months ago
    Purchase
    Very happy with my online purchase and pickup from Expert Infotech. Good, timely communication and a great price!
  • Perfect
    7 months ago
    Purchase
    Ease of ordering and payment, good pricing, quick delivery. The product itself (Olympus tough 4 camera) is worth the money. Clear pictures with vivid colours even in variable light conditions in the surf in the late afternoon.
  • Very Poor
    7 months ago
    Updated: 7 months ago
    Summary: If you buy a product and it has no defects then it's fine - if it has issues though their customer service is very dodgy.

    Bought a galaxy S8 in 2018 (new, NOT refurbished on website), but the box was already opened. When I asked about this they said it was for quality checking purposes which made me suspicious since I'd also bought my mother a S8+ a month earlier from Einfo which was unopened. Foolishly, I still bought the S8.

    After almost a year I had an issue where battery drained very fast after reaching ~25%. Got battery "replaced" under warranty (gave them my phone for a week), but after getting my phone back I had the same issue. At this point I couldn't trust them any longer so I went to another phone repair store who promptly replaced the battery right in front of me at a cost, and the issue has since been solved.

    When they opened up my phone, they said they were certain both the battery and the phone itself was not new. The battery looked worn down with dents everywhere, and the phone back cover itself had a lot of pasty glue which would only be there if it was refurbished. It's not nice having paid "new" prices for a refurbished phone.

    Einfo may be cheap yes, but you take a gamble when buying from them.
  • Perfect
    7 months ago
    Purchase Delivery
    Excellent customer support, good website, fast delivery.
  • Very good
    7 months ago
    Updated: 7 months ago
    Purchase Delivery
    good communication pre sale, very helpful. Happy with my purchase
  • Perfect
    7 months ago
    Purchase
    Excellent customer service with great price. Thanks.
  • Perfect
    7 months ago
    Updated: 7 months ago
    Purchase Delivery
    Quick shipping!
  • Perfect
    7 months ago
    Purchase
    Very quick delivery. Packed well. Works well
  • Perfect
    8 months ago
    Updated: 7 months ago
    Purchase Delivery
    Excellant service excellant price
  • Perfect
    7 months ago
    Purchase
    Price style and effieciantcy
  • Excellent
    8 months ago
    Purchase
    Prompt and hassle free delivery, product was as advertised. excellent shopping experience.
  • Perfect
    8 months ago
    Purchase Delivery
    Price was great. Communication was excellent during purchase and supply process. Goods arrived in great condition and at the expected delivery date.
  • Decent
    8 months ago
    Updated: 8 months ago
    Purchase Delivery
    Shop pickup option does not spacify where is the pickup.This resulted in a week delay just to find out that i cant pick it up due to location. Had to cancel the order and than wait again to get the unit shipped.
    Otherwise good servise and pricing.
  • Perfect
    8 months ago
    Purchase Delivery
    GOOD COMMUNICATION, FAST TURNAROUND
  • Perfect
    8 months ago
    Purchase
    Prompt receipt of goods