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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Paradigm PC's (6.67)
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  • Perfect
    2 months ago
    Great experience! Bought here multiple times, and every time very happy with the service and response. Ordered and paid for a laptop 24 hours ago and it has already been delivered.
    Have read very good reviews about after sales which is very important to me.
  • Perfect
    2 months ago
    Buy from paradigm where i can, only ever had to claim on a warranty one, was a breeze, delivery is super fast. Great alternative to PB tech who are squeezing the market !
  • Very Poor
    2 months ago
    Updated: 2 months ago
    Had the exact same situation as user jmwsnz, ordered back in January, they held onto my $1500 for 2 months (RTX 3080), then demanded I pay an extra $350 otherwise they would cancel my order. Absolute garbage and will never recommend to anyone ever.

    Edit reply: But you didn't try did you? You asked for the new price to be paid, even though generally when a product is paid for at the agreed upon price at the time you honour the sale by supplying said product. But the end result is I'm left with no GPU, and you're left with a bad review and no chance of future sales from my end, I'm sure you can absorb it though.
  • Hi Adam
    Thanks for your feedback.
    Exactly the same situation as with jmwsnz...
    We apologise again for the inconvenience of the price rise which was out of our control.
    We communicated the situation clearly to you via email.
    We try to absorb any price rises where possible in these situations. If the pricing had dropped a refund or store credit would also apply.

  • Very Poor
    3 months ago
    Updated: 2 months ago
    Be very careful when backordering anything from Paradigm PC’s. Ordered a GPU and paid for it, then they held onto my money for two months, subsequently cancelled my order and re-listed the same GPU for almost $500 more. Shady business to deal with who I won’t be recommending to anyone.
  • Thanks for your feedback
    We apologise again for the inconvenience of the price rise which was out of our control.
    We communicated the situation clearly to you via email.
    We try to absorb any price rises where possible in these situations. If the pricing had dropped a refund or store credit would also apply.

  • Terrible
    3 months ago
    One of worst PC store in New Zealand, ordered from them twice, they always say it's a pricing error. Email from them below:

    Unfortunately due to a supplier pricing error the price of this item was listed incorrectly and we are unable to proceed with your order.
    We will have our website corrected ASAP.
    Please accept my apologies for any inconvenience.
  • Hi Baikal
    Thanks for the feedback.
    As soon as we were made aware of the pricing error we corrected it.

  • Perfect
    7 months ago
    Fast and free delivery. Prices are very reasonable, and the service is great.
  • Perfect
    8 months ago
    Ordered a new GPU, as soon as payment was received (same day for me) they sent it to the couriers and it was delivered from Auckland to Hawke's Bay overnight. Great service, very prompt response to emails and great prices. Will recommend to friends.
  • Perfect
    11 months ago
    As a first time customer, I ordered two Dell monitors from Paradigm (paid via bank transfer) and they arrived at my front door just under 20 hours later. Amazing. Will shop here again.
  • 2020-06-17 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    1 year ago
    Great Service and speedy delivery!

    I recently bought the SX8200 m.2 ssd.

    Ordered on a Monday and it arrived the next day!
  • Perfect
    1 year ago
    This is my first experience buying from Paradigm, but won't be my last. Extremely helpful, good pricing and quick to deliver. Very happy, thanks.
  • Perfect
    1 year ago
    Excellent service. Highly recommended.
  • Perfect
    1 year ago
    Very prompt service indeed, placed an order at 5:30pm, processed at 8:30pm and literally received it the next day before I even started work. Highly recommend to anyone who is interested in buying anything.
  • Perfect
    1 year ago
    Very prompt service. Packages shipped (same day as bank transfer) and arrived very quickly. Received reply to email in 30 minutes.

    Will be visiting again thanks. :)
  • Perfect
    1 year ago
    These guys are just fantastic. I have been using them for nearly all my computer components and related accessories for almost 20 years - and they have never once let me down. They are always competitive on all fronts and their service is as good as it gets.
  • Perfect
    1 year ago
    MD was super responsive to my emails. Was able to do competitive price matching on a product with shipping included, which I was very pleased about. Would highly recommend
  • Perfect
    1 year ago
    I ordered a MicroSD card from Paradigm PC's and it arrived in under 24 hours.

    What little correspondence was required with the company was answered promptly.

    I will be recommending them to my family and friends, and I will be returning to them when I have the need.
  • Perfect
    1 year ago
    With all my buying online over the years I have found Paradigm to have very competitive pricing and also delivery is the very best.
    Ordered in the afternoon for a in-stock item and had the product the very next day.
    That is service.
    And no guys I don't work or have any affiliation with Paradigm PC's.
  • Perfect
    2 years ago
    very quick delivery and excellent communication. I ordered a monitor on thursday evening and got it Saturday morning
  • Perfect
    2 years ago
    Updated: 2 years ago
    I called Paradigm PC's friday around 4pm to purchase a monitor with saturday delivery. I had already called several other places asking the same thing and none of them said they could do it, it was too late in the day.
    Paradigm PC not only specifically has an option for saturday delivery - when I called up they were fairly positive they could get it out to me overnight on such short notice. They did.

    I placed the order at 4:15pm friday and I had the monitor at 8am saturday the next day.

    Truly fantastic turnaround speed. I've always seen Paradigm PC with low prices on pricespy but hadn't yet used them. Now that I have - I doubt I will deal with anyone else ever again.

    Thank you very much Paradigm PC!
  • Perfect
    2 years ago
    Extremely prompt and efficient service in organising my order.
    This is easily some of the best customer service I've received of late, not to mention the speed at which their team have assembled and shipped my order is nothing short of exemplary.
    Looking forward to utilising this company for repeat business in the future
  • Perfect
    2 years ago
    Just all around good service. Above and beyond. Next day delivery. Couldn't ask for a more streamlined and friendly approach to cheaper and more reliable, recently stocked parts.
  • Perfect
    2 years ago
    The monitor has arrived only 1 day from order. Great, efficient service from Paradigm PCs 👍

    The Asus PA 329Q monitor display is absolutely stunning ❤
    I have never seen a computer screen display so beautiful, clear and so true to colour. It is easy on the eyes. No flicker. The photos and videos look amazing.
  • 2 years ago
    This user review is under investigation
  • 2 years ago
    This user review is under investigation
  • Perfect
    2 years ago
    Excellent service when I bought an SSD the other day. Shipped the same day as I ordered.
  • Perfect
    3 years ago
    Updated: 3 years ago
    Ordered a laptop on friday and arrived on monday.
  • Perfect
    7 years ago
    Updated: 3 years ago
    2013: Very quick delivery of a motherboard, with competitive price, recommended!

    2018: I ordered an SSD at 7pm, they received my payment at 9am the next day, and the SSD got to me (in Wellington) at 2pm. ONLY 19 HOURS! HOLY SHIT FAST!
  • Perfect
    3 years ago
    Updated: 3 years ago
    Excellent service. I've had many transactions with Paradigm PCs and they have always been incredibly helpful and fast. I would recommend them to everyone.
  • Perfect
    3 years ago
    Updated: 3 years ago
    Excellent service, Bought a power supply 1 year ago and it toasted itself a couple weeks ago, got in touch with pp while the warranty was still in tact and they were very fast and reliable to get a refund (there was no more in stock) in place straight away, regardless of my late night emails. They even paid the courier cost to send it back to the supplier. Always free shipping A perfect 10 out of 10 for me, only one suggestion: The site layout could be a little more user friendly as it seems rather difficult to order items and there doesn't seem to be any hint of a graphical theme. Regardless the cheap pricing and instantaneous service well made up for it.
  • Perfect
    3 years ago
    Updated: 3 years ago
    Bought a Linksys LGS318 switch around MAY-2017 and it work well for several months and then developed a problem with one of the 1Gbit combo ports.
    While I have ordered from these guys before and had no problems, I'd never had a fault with any equipment purchased from them before.
    This is the part we all fear.. the after sales support.
    ...I didn't have to worry.
    Paradigm PCs was quick to identify fault would come under warranty and arranged for the device to be 'serviced' via RMA by their supplier.
    I shipped** the device to the supplier and the device was replaced under warranty and returned.
    Paradigm PCs provided status updates/info via email throughout the process and it all ran like clockwork in under two weeks.
    So, based on my one experience of after sales support I am more inclined to purchase major items without having to worry about after sales support.

    Note - ** I didn't ask about the cost(who pays) of sending the switch to the supplier and just paid the $13.00 myself. What's $13.00 amongst friends. :-)
  • Perfect
    4 years ago
    Updated: 4 years ago
    Good service, fast shipping and if there is a problem he will go out of the way to get it resolved. thanks for sorting out the issues with ASUS
  • Excellent
    7 years ago
    Updated: 4 years ago
    I have only had perfect product and service from Paradigm PC's. They are totally reliable and fast and always one of the cheaper trustworthy suppliers.
    Would be a perfect rating if I could pay with credit card without 3% penalty, I use their direct credit option only. And they do include freight in the price!
  • Perfect
    4 years ago
    Updated: 4 years ago
    Fantastic service and quick delivery. Had the lowest price for my monitor as well!
  • Excellent
    4 years ago
    Updated: 4 years ago
    Fantastic after sales service. Just like it should be. Issues sorted with out fuss. Would recommend and use again.
  • Perfect
    4 years ago
    Updated: 4 years ago
    Very good. Fast delivery. Email updates of any order developments.
    Friendly and helpful at all stages. Everything was in good order and exacly as they said it would be.
  • Perfect
    4 years ago
    Updated: 4 years ago
    Very good store have purchased a few large items like mid tower cases and service has generally been good. They live up to their fast shipping claim and it's also free :)
  • Perfect
    4 years ago
    Updated: 4 years ago
    Great response time to orders. Superb customer service. Ordering and payment was easy. The delivery is great, with the shipping price included it makes Paradigm PCs a go to for my parts purchases.
  • Perfect
    4 years ago
    Updated: 4 years ago
    Couldnt of asked for a better buisness to deal with, highly recommended for communication and fast delivery, very very well done will be buying from them again in the future
  • Excellent
    4 years ago
    Updated: 4 years ago
    I suppose in a way it's pointless to pile on praise for a company that's already riding high, but if I'm going to criticise bad companies (and yes I am) then I need to also give credit where it's due.

    Consulting my email history I see I've been buying from Paradigm since 2010, and right up to last month.

    I had one faulty $350 item some years ago, which was replaced swiftly and at no freight cost to me (They arranged for the dud to be uplifted). Reading the emails about that incident is like reading a textbook case of efficiency:

    Return Authorisation request received (please confirm details) [2-Sep]
    Return Authorisation Requested (from their supplier) [2-Sep]
    Return Authorisation request received [4-Sep]
    Return Authorisation Completed - Replaced [9-Sep]

    So I had, in my possession, a working replacement within a week.

    I actually have a preference for dealing with local companies, but this is one exception where distance is no impediment. There's no delay in delivery and there's no fuss or conflict when things go wrong.

    So why not 10 stars? Well, nobody's perfect. I think for 10 stars the general manager would have to drive to the supplier, pick up a replacement and drive it round to my place. The same day. LOL. Seriously though ... they do charge 3% for payment by credit card, which means faffing around with internet banking. They almost make up for that by quoting prices including freight, which I think should be compulsory for on-line stores - freight is often a rort that's inflated to make the "headline" price look low.

    Anyway, if you're at all nervous about buying on-line, I would recommend these guys, because if it all goes pear shaped they'll see you right.
  • Perfect
    4 years ago
    Updated: 4 years ago
    Super quick, paid at 10pm and it was here by 4pm the next day. Kept updating me on the progress which I appreciated. Was my first time buying from an online store so I was a little uncertain about the whole thing, but turned out to be a great experience. Real happy with the keyboard
  • Perfect
    5 years ago
    Updated: 5 years ago
    Payment was quick and easy, my order arrived the next day! Would recommend to others :)
  • Perfect
    5 years ago
    Updated: 5 years ago
    Good service: Initially on a sales enquiry got quickly an email and later quick order processing. Also they are keeping you updated on the status of your order. Very refreshing experience after the fiasco of dealing with another vendor (see my other recent review). Well done!
  • Excellent
    5 years ago
    Updated: 5 years ago
    have bought 2 items from these guys off here in the last monthes and was happy with how fast it got here, the service was great aswell. would absolutely use again. infact i plan to go thru these guys again :)
  • Perfect
    5 years ago
    Updated: 5 years ago
    Have used Paradigm before and been well impressed with Mark's service.
    Just ordered most of my new gaming build from them this time around, and again was thoroughly impressed with the service.
    Great communication, overnight delivery with safe packaging.
    Would highly recommend Paradigm!
  • Perfect
    5 years ago
    Updated: 5 years ago
    These guys are awesome. Both times I've purchased components from them they have been very responsive, quick on their replies and hassle free. Processing is fast. Orders get here quick (that's more feedback for the couriers though). I highly recommend this shop!
  • Perfect
    5 years ago
    Updated: 5 years ago
    Hassle free transaction..quick nd easy...good job...thanks
  • Perfect
    5 years ago
    Updated: 5 years ago
    Easy hassle free ordering, Lowest Price out of everywhere I looked and Free Delivery.

    Ordered a large Chassy on Tuesday Night, was shipped from Paradgim the next day and arrived on Friday morning.

    Very impressive and highly recomended, will definately be using again.
  • Perfect
    6 years ago
    Updated: 6 years ago
    Order placed: Monday p.m.
    Item in New Plymouth Tuesday a.m.
    Item delivered into my hands Thursday late a.m.

    First class performances by Paradigm and its supplier, but the pits by CourierPost's courier, who, rather than walk the twenty paces or so to my door, left that dreaded yellow slip in my mailbox instead. The liar reckoned he had been unable to deliver because no-one was at home to sign for the item, whereas he hadn't even opened the gate to try. I was at home, waiting for the item's delivery, as was my wife. Not the first time we have had this sort of trouble from CourierPost's errand boys.
  • Perfect
    6 years ago
    Updated: 6 years ago
    Wow, what a great experience. Automated order confirmation system with item dispatched just over 90mins from placement and arrived 2 days later on interisland service exactly as predicted. No freight fee... yay!

    Should be called Paragon PCs- have never had service like it, even from the excellent 'big boys.'

    Well done Paradigm! Shop with confidence!
  • Excellent
    6 years ago
    Updated: 6 years ago
    About time i give these guys a review. Where do I start, I first heard about them when I was in Uni(around 2001). I've bought stuff from them before. Not so often because I can probably find it a little cheaper elsewhere - But that's not saying they're bad. I've never had any issues at all. Good job.