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This shop is located in Australia. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Dick Smith (3.44)
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  • Very Poor
    6 days ago
    Updated: 5 days ago
    NO STARS! DO NOT USE DICK SMITH aka KOGAN! Appalling service and cheap, crap goods which they evade their consumer responsibilities on and just send endless emails skirting the issue. AVOID AND SAVE YOURSELF $$$$ AND HEADACHES! I would never had ordered my phone from them if I'd read PriceSpy first. Countless negative reviews reflect exactly what I am experiencing right now. Please, please take your money elsewhere!
  • Very Poor
    29 days ago
    Avoid this dodgy internet-only version of Dick Smith at all costs. I asked what model of a particular phone they were selling and they came back telling me that the brand was the actual model.

    I informed them that they were incorrect, and there were multiple models so which one would I receive. Their response: "Our product specialists have advised they are unable to confirm the model number you will receive as the stock is a mix."

    In other words, you may get the nastiest model of a phone that matches, and they don't give a damn about the customer. Add to this extortionate shipping charges, slow helpdesk support and no easy way to return faulty items. And they have the nerve to say "don't pay XXX elsewhere", when they can't even tell you what you'll receive! Avoid Dick Smith at all costs.
  • Very Poor
    1 month ago
    DO NOT EVER BUY ANYTHING FROM THIS COMPANY THEIR WARRANTY AND REPAIR SERVICE ARE NOTHING SHORT OF DISGUSTING I BOUGHT TWO REFURBISHED PHONES BOTH DIED WITHIN ONE MONTH I THEN SPENT LONGER TRYING TO GET THE REPLACEMENT I HAVE SENT OVER 40 EMAILS ONLY EVERY GETTING AN ANSWER THE NEXT BUSINESS DAY YOU CAN'T CALL ANYONE AT THIS POINT AT 6 WEEKS I AM STILL WAITING ON THE SECOND PHONE. DO NOT BUT ANYTHING FROM THIS COMPANY
  • Very Poor
    2 months ago
    I received my fan cooler and it was broken with a massive crack in it and customer service was slow and wasting my time with silly questions
  • Very Poor
    2 months ago
    I bought a Fitbit with NFC from them, but was sent one without. After countless automated emails they said they'd take it back, but only offer a 6-month credit which I certainly don't want. Don't buy from DS if you think there is any chance of a dispute. There is nobody to call or email - their customer service is entirely missing.
  • Very good
    2 months ago
    I bought a refurbished iPhone 7 (AB grade) from DSE. It took about 10 days to arrive from Australia, which wasn't super-fast, but within my patience level. The phone, even if they said AB grade (possibly with scratches and marks), looked almost new (very minimal scratch at a corner, easily invisible once inside a case) and the battery is 90% of design capacity. I'm very happy with the purchase. I can see some complaints about the service and support, and I hope I don't need to contact the service!
  • Very good
    2 months ago
    Had I looked at these reviews before ordering I may not have ordered at all, but I am glad that I did. I ordered a Bose Comfort set of headphones and saved myself over a $100 minimum in the process, compared to any alternative sources.
    The ordering and tracking was flawless throughout. Meanwhile the headphones are as good as all the reviews promised.
    I am very happy.
    So why only 4 stars and not 5?
    I live in an area where I am happy to have packages left in the mail box at the end of the drive. Not every one is so fortunate. I would happily pay the additional cost to have to sign for the package. Why not give customers the option? So if you are in any doubt that your package may walk before you get to it then you will probably prefer to shop elsewhere.
  • Very Poor
    2 months ago
    Updated: 2 months ago
    Dicksmith is a front for an Australian company named Kogan, I should've done some research before purchasing a phone from them in a rush. They are slow to reply to emails and use a very dodgy & the slowest mail carrier ever, Omniparcel (no contact number listed). My $700 phone came in a box inside vinyl package with no bubble wrap or any protection. Lord knows what bumps and grinds my phone's been subjected to on its way. By the way, the $19 shipping they charged me took 10 days AND my parcel was just left tossed into a letterbox on a busy street?!? It could've been easily snatched??! There was no marked value on the package so I didn't have to pay GST, which I guess is good (for me lol) but bit shady for a big company. Would not recommend. I pray that nothing goes wrong with my phone, as I can only imagine trying to get through to their customer services.
  • Terrible
    2 months ago
    Updated: 2 months ago
    $15 shipping cost for a keyboard? They're basically adding $7-8 profit by hiding it in the shipping fee.
  • Very Poor
    3 months ago
    Terrible service. Its been 3 weeks, I ordered 2 fitness watches around NZ 260 in value, 3 weeks later, I am still waiting. No idea where my order is! Stay away from these jokers
  • Very Poor
    3 months ago
    Updated: 3 months ago
    Waste of your time & money to purchase from Dicksmith, If you read this do not purchase from www.dicksmith.co.nz . Customer service is appalling and they will avoid your requests for a refund, regardless of the fact they failed to meet the shipping estimations they set, which are already incredibly lenient, stating 5-10 business days. I purchased an $879 blue pixel 2 phone alongside having to pay $11 for shipping on the 28th February. I only recieved it today, 19th March, thats 20 days after purchase, and they only had to ship from Australia to a non rural address in Wellington. The package was dumped in my letter box, they hadn't knocked on my door or asked for signature. Yet they stated on there website they had delivered the phone a day earlier on the 18th March and had recieved a signature and were authorised to leave. The $879 phone came wrapped in a plastic shipping container littered with holes and smalls cut all over and had no bubble wrap inside to protect the item. Dicksmith along with the postage and shipping providers they use all of 1 star ratings and similar poor reviews like mine. Don't make the mistake I did and purchase anything from them. They don't deserve your money and don't even offer competitive prices or free shipping, at the same time I purchased my phone I also purchased a phone case for it from the uk. I did not pay for fast shipping for the phone case yet I recieved the phone case on the 8th March. That is 11 days quicker than my phone arrived and 14 234 kilometers travelled by that the uk parcel has travel to arrive, yet it will still arrive faster than the slack at dicksmith.
  • Very Poor
    3 months ago
    Don't waste your time or money!

    Stay away from dick smith (kogan)

    Would give 0 stars if I could!

    - Dick Smith or Kogan do not have a contact phone number if you want to talk to someone about your order

    - They take days to reply to queries on email and even then.... they don't answer your concerns - they just reply with generic nonsense which can be found on their website

    - They use the slowest courier partners in the world (Omniparcel) who.... surprise surprise have no contact details

    - No option to upgrade the courier service for guaranteed delivery

    Seriously.... find a business who actually pride themselves in customer service and one who can guarantee delivery!

    Will never buy anything from this pathetic attempt at resurrecting what used to be a household name.

    Word of mouth goes a long way.
  • Very Poor
    3 months ago
    Updated: 3 months ago
    Absolutely pathetic customer service. The Delivery times are so unrealistic - in today's world which e-commerce business takes 20 days to deliver a product once it has been dispatched. During those 20 days there is NO clarity on where and what the parcel is doing.

    DONT ever buy from them.
  • Perfect
    4 months ago
    I bought a Xiaomi Xiaowa E20 Robot Vacuum Cleaner. I nearly didn't buy it because of the reviews on here. But the price was so much better than NZ based suppliers. I ordered it on a Thursday in January 2019,and it arrived the following Tuesday on good condition. I am very happy with my purchase.
  • Very Poor
    4 months ago
    I bought a phone from Dick Smith. I will never ever buy anything from them again. Full of excuses then wanted to charge me to fix it. Terrible! Never ever again!
  • Very Poor
    5 months ago
    SCAM SCAM SCAM.
    Dick Smith is the worst site I've ever ordered from. I've had better experience refunding through non-english speakers than their absolutely god awful customer service.

    For context; I'm a constant online shopper. I've ordered hundreds of things online. I always aim to be frugal and if I have a problem with an item I return it.

    Firstly - they completely disregard Consumers Guarantees Act, they don't care what you ordered, what your issue is, whatever. If you item is broken, faulty or it doesn't fit it's intended purpose; you can't return it. I've tried.

    Back and forward in emails over 5 times and they've pretty much told my item isn't under their "change of mind" policy they keep bringing up.

    I used to like Dick Smith when they weren't a fully online business (A few years back). I assume them going 100% online has changed their practices drastically. I too believed Dick Smith was a trustworthy company, but absolutely not anymore.

    PLEASE Avoid this site at all costs. I will never be doing business with them again.
    Thanks.
  • Very Poor
    6 months ago
    1 star is probably too much.
    Ordered a laptop from them which too about 2 weeks to arrive. Laptop was sub quality and didn't work correctly. Tried to contact them about a replacement/refund and have been stuck in endless loop of waiting for a reply from my emails (each time you email them back it pushes you down the customer service queue).
    Do not be tricked into ordering stuff from these guys as you will not receive and real support from them if something goes wrong
  • Very Poor
    6 months ago
    Ordered a faulty product from Dick Smith and requested a refund. They have ignored my complaint. Moreover, the product took a long time to arrive.
  • Very Poor
    6 months ago
    I recommend nobody use Dick Smith. Firstly they have this misleading delivery icon that says 1-2 day business days. Then you look closely at it, you realise they say they will 'dispatch' the item in 1-2 days and the actual delivery they claim would be about 4days after the dispatch to Auckland. It actually took over two weeks for the item to arrive. There is no phone number you can call to follow up, cant imagine if there is something wrong with the product and you need a replacement.... If I wanted to wait over two weeks for stuff I would rather buy from eBay or Amazon for less
  • Perfect
    8 months ago
    Ordered Anker PowerBank and can't fault price or delivery. I placed order Friday, dispatched Monday night from Victoria, cleared customers in NZ Wednesday, delivered to South Island town midday Friday. So 7 days total and tracking showed every step on the way.
  • Very good
    9 months ago
    I'm not sure about other people's experience, but mine was really good! I ordered some Apple AirPods 6 days ago, and they were delivered today! Perfect condition, not damage to the box at all, and they work perfectly fine. My online experience was really smooth as well, as I had signed up to receive an email when the AirPods were back in stock, and it happened fast!

    Sorry to those who have had bad experiences with this company, but mine shipped from Australia to New Zealand really fast, and got delivered earlier than they had said too as I'm in the South Island. So nothing but a good review for this company :)
  • Very Poor
    9 months ago
    Updated: 9 months ago
    Guys! how do I rate 0 star? Just dont wanna give even 1star for dicksmith!
    Never! Ever! buy anything from DICKSMITH. This is not the dicksmith what you remember. I order S8 6th Aug and I still not get it. What they say is they have miss my parcel ^^ and they will do the replacement. But it seems they havent' dispatch yet.Just remember it will take at least 1 month to get your product. I really regret that I didnt see the reviews for dicksmith...
  • Very Poor
    10 months ago
    Updated: 10 months ago
    DO NOT BUY FROM THE NEW DICK SMITH - NO STARS - I received a faulty product sent it back to get repaired and have heard nothing back. They don't answer emails and there is no phone number to chase them up.
  • Very Poor
    10 months ago
    Do not under any circumstances purchase anything from DSE.co.nz.

    They make great noises on their site about honoring the consumer guarantees act, but in reality their non existent customer service will do their best to stymie your every move when it comes to making a claim.

    They will make you jump through hoops to prove a fault is actually a manufacturers fault and not customer inflicted, and then finally on acknowledging the fault will cease email communication (or at least severely delay their responses).

    This business should be avoided at all costs.
  • 2018-06-20 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    1 year ago
    Updated: 1 year ago
    I think I just had one of the worst purchase experience with Dick Smith New Zealand. Or should I call them Kogan Australia? Here's what you should be aware of before purchasing anything from this shady garage business:
    - Dick Smith doesn't exist in New Zealand any longer. Don't be fooled by the dicksmith.co.nz domain name like I was. In reality this company is called Kogan and is an AU online consumer electronics retailer who purchased Dick Smith's intellectual property.
    - Expect longer than promised shipping times since some of the items you are going to order will arrive from abroad (quite possibly from China but good luck finding that out).
    - Don't be surprised if you pay higher price than you could have paid for the same exact product purchased from another grey market competitor
    - Be prepared for customer service with no availability via phone, only by email
    - Expect up to a week delay between your email complaints and their replies
    - Be aware that they have "no refund policy" for some of their products
    I would hardly suggest against purchasing anything from this company. You might be lucky and receive a product with no problem in it's life cycle but if that's not the case, you'll experience more trouble than you have ever imagined. I learned my lesson the hard way, now it's your turn. Don't be your enemy, listen to the good advice instead. ;)
  • Terrible
    1 year ago
    Updated: 1 year ago
    I ordered a phone from them for my friend, took them a week to email me and tell me they didn't have it and it wouldn't be shipped for another week, in that time they lowered the price as well. I told them to cancel it then as we needed it quick and so we bought one in store. They then purposefully waited long enough to ship it before they emailed me back so that they could pull a "too late we've sent it and it isn't covered by NZ CGA" on me. Dishonest, sneaky, I would go without a phone instead of ordering from these guys.
  • Terrible
    1 year ago
    Updated: 1 year ago
    Absolutely shocking - avoid at all costs
  • Very Poor
    1 year ago
    Updated: 1 year ago
    Don't buy from Dick Smith.
    They are an Australian based company (Kogan) trading under the Dick Smith name. Their customer support is non-existant. There is no phone number you can call and, like previous reviews have stated, they do not respond to emails despite raising a support ticket.
    Because they are based in Australia and ship to NZ you are not covered by NZ consumer laws. So if something goes wrong or your product develops a fault you effectively have no recourse.
    They may be slightly cheaper than local retailers but you will get next to zero support. It's not worth the $5 or $10 dollars you might save. Just look at all the problems people have had below.
  • Very Poor
    1 year ago
    Updated: 1 year ago
    "Never Again!" - can confirm the feedback below
    The delivery to New Zealand is so terrible and also what the poor customer service - no responses to emails.
  • Terrible
    1 year ago
    Updated: 1 year ago
    Processing and delivery way way way too slow (more than a week and half since completion of payment).

    Either they are very popular or short on staffs.

    Feel cheated as they just lowered the price of item i bought and I am still waiting for shipping.

    Unlikely to shop again with dick.
  • Terrible
    1 year ago
    Updated: 1 year ago
    NEVER AGAIN! Steer clear of this company they are completely unserious! The cannot be reached by phone, they do not return the call although they have a box function for this, they don not reply to emails... A rubbish company! My son's birthday present (a monitor) arrived with cracks and dead pixels. We sent it back and have been waiting FOR 3 WEEKS NOW and still no replacement!
  • 2017-01-04 - Pricespy changed the details of the company name and organization to Kogan Australia Pty Ltd 6002007.

  • Terrible
    2 years ago
    Updated: 2 years ago
    I can't believe how slow online order delivery is to New Zealand. I suspect my item is on its way from Australia. Two weeks later and I still haven't received a Chromecast. Such a pain as they used to be really good before the new owners took over.
  • Terrible
    3 years ago
    Updated: 3 years ago
    Online orders will get cancelled for no valid reason, they take your money, tell you the order is cancelled for security reasons and then refund it 3-5 days later. My refund took 8 working days.
    I will never buy on line with them again.Awfull
  • Terrible
    3 years ago
    Updated: 3 years ago
    Fake stock, fake price.
  • Terrible
    3 years ago
    Updated: 3 years ago
    Awful experience. Bought Macbook Air online in a sale. Card transaction cancelled an hour or two after the transaction was completed online (never happened before or since). Did a manual transaction through call centre as suggested, paying by online banking. Computer supposedly lost by the courier so Dick Smith refused to complete the sale despite the item still being available online and in some stores, and offered me a refund which I reluctantly accepted. Now it's weeks later and I still haven't got my cash back, the call centre can't give me clear answers, and there is no one else I can find to contact. Now I'm getting hassled by the courier company directly to sign a form 'denying' delivery, so they can process Dick Smith's claim against them! I'm curently hundreds of dollars out of pocket with no idea of when or if I will get my money back.
  • Very Poor
    3 years ago
    Updated: 3 years ago
    Ordered some print cartridges online. I ordered and paid for the XL size but they delivered the standard size cartridges. I emailed back - no response. I filled out the online form - no response. I phoned but gave up after 20 minutes waiting to talk to someone. I phoned again and once I did get through was told that I would have to go into a physical store to get them changed even though their mistake or get a return courier but wait 2 weeks. No apology for the mistake. I gave up as the whole reason I ordered online and paid the shipping costs as difficult for me to get into a physical store. Will not order or probably use Dick Smith again.
  • Terrible
    3 years ago
    Updated: 3 years ago
    Online orders will get cancelled for no reason, they take your money, tell you the order is cancelled for security reasons and then refund it 3-5 days later...nice interest free loans for them. They run 'specials' on items that are out of stock (but show instock on the website) and offer something else, ie Bait and Switch. Terrible customer service.
  • Terrible
    3 years ago
    Updated: 3 years ago
    It was terrible. I would never use this service again.

    The shop assistant told me that if I bought on-line I could immediately just come in and collect the goods. I bought the product on this basis, knowing that I had to drive out of the city some hours later. Turns out, you can't just pick, up the goods after paying for it. I realise Dick Smith need to receive confirmation from the bank that the funds have been transferred, but the Dick Smith representative should not have represented that immediate pickup is available.

    I rung customer service to cancel the order, knowing that I would be unable to pick up the product before my departure.

    I called 4 times.
    1. The first was a 17 minute wait which I had to abandon due to work commitments.
    2. The second was a 22 minute wait which hung up unexpectedly as soon as the operator picked up.
    3. The third was a 22 minute wait which resulted in a conversation with an extremely unhelpful representative, with whom I got no where, and I never received the callback which she said she would get me. I therefore had to ring a fourth time. She also suggested I call the shop to talk to the staff there.
    4. The fourth time was another 20 minute wait - this time the operator was actually quite helpful, and I was informed that the product was ready (minutes before my departure time).

    Following on from operator 3's instructions, I called the shop assistant. He was also extremely unhelpful, hiding behind the phrase "How would I know, on-line is a different department".

    I would never ever use this service again. You have been warned.
  • Terrible
    3 years ago
    Updated: 3 years ago
    Bought an item via Click & Collect. I expect them to at least send you an email that they can't fulfil the order (shows they don't care about their customers). After more than 24 hours did not receive any info from the store so called them up. I was told there was no stock and there is no other option for me but a refund. 1 week.. countless minutes calling their call centre.. 2 weeks.. still no refund, so wasted countless minutes again to call their call centre.. 3 weeks.. still no refund, so wasted countless minutes again to call their call centre.. 4 weeks, and still no refund. Laid a dispute with credit card, refund after a few days. BUYERS BEWARE!
  • Terrible
    3 years ago
    Updated: 3 years ago
    Awful. Debited my card immediately then after a week with no change in the status of the order I call and they say "Oh. Sorry, no stock." followed by a slow refund. The worst part is I called a store and they said they have stock, but couldn't do anything because the stores and online were "completely different" and that they couldn't give me the same price that I had already paid because that sale had ended. Odd, the rampant incompetence remains constant, can't be that different. Bait advertising charges need to be set, they still have the item as purchasable on their website and seeing the other reviews on here tells me this isn't a rare occurrence.
  • Terrible
    4 years ago
    Updated: 4 years ago
    Having had a previous experience with my online order being cancelled after several days due to item not being in stock, I saw an item I wanted on sale this weekend, so not wanting to repeat my previous experience, I went down to the nearest branch (which had the item in stock) to buy it. I knew it was online price only, and most places I shop (eg Jb Hifi, Noel Leeming, etc) are happy to sell me an item they had advertised online which was cheaper than their in store price. But not Dick Smith! The salesman told me to go back, order it online, choose in-store pickup and then come in a few hours if I wanted at that price (WTF!).

    Fortunately, one of their competitors were more helpful. I went down to competitors store (a major national retail one), showed them the online price Dick Smith had, and they were more than happy to sell me at that price (It wasn't small difference either - the item normally sells for $200, DS was selling it for $120). This was one of the most ridiculous experience I've had - DS is not willing to selling me something at a price they have advertised on their OWN website, but others are. They really need to sort out their system.
  • Good
    4 years ago
    Updated: 4 years ago
    not very helpful but the computer is cheap enough, not thing to complain
  • Excellent
    4 years ago
    Updated: 4 years ago
    The order was delivered complete, as described and very promptly. It was ordered late sunday night and delivered first thing tuesday morning to an address that was not in a main North Island town.
  • Terrible
    4 years ago
    Updated: 4 years ago
    Never again.
    Ordered but never progressed past the You will be sent shipping confirmation stage.
    No response to emails.
    Decided to ring.
    Endless press 1 for this dept, 2 for that. None answered, phone timed out numerous times.
    Went to Sales, sales dude when he finally answered said he could not help and could not transfer me.
    After another 4 goes got the call centre who said she would cancel and refund in so many business days but could not email me confirmation of that.
    I finally put in a fraudulent Visa claim and finally got my refund.
  • Terrible
    4 years ago
    Updated: 4 years ago
    Made an order online which clearly shows the item in stock (I have a screenshot). After the order sat there unfilled for days I rang up only to find out that they don't have any in stock. Apparently it will be weeks before it will be sent. Cancelling my order and going to another vendor. Not a trusted online retailer - don't bother with them.
  • Terrible
    4 years ago
    Updated: 4 years ago
    Hi People,
    I got messed around by Dick Smith too, took my money and didn't send goods.
    Anyway, after much posting on their Facebook page finally one of their Head Office managers phoned up.
    I mentioned that there are dozens of others on this Pricespy forum in the same situation of being messed round and not getting any resolution.
    He gave me a personal undertaking that he would look at the postings on this forum and personally follow up and resolve any issues people are having here.
    This was a firm personal undertaking from a senior Dick Smith manager.
    So, if you are being messed around still please put a posting about it up on the Dick Smith NZ Facebook page. It will definitely get you a fast resolution to any problems you're having with DS.
    Good luck!
  • Terrible
    4 years ago
    Updated: 4 years ago
    Ordered an item from the website, which showed as being 4-6 weeks for delivery. Credit card billed immediately. Contacted via online form for update after 4 weeks. They responded but were unable to give an ETA. I asked again a week later, and suggested that they contact the supplier directly for a delivery date. I was advised that they "cannot access the supplier."

    I give DSE the benefit of the doubt and wait a further two weeks before ringing. After again being told that they cannot give an ETA, I was put on hold for about 5 minutes while the employee investigated. I was surprised to learn that the order had been cancelled 10 days earlier. I asked when I was going to be informed as my payment had not been refunded. He was "not sure", then proceeded to suggest that it was a security issue with my payment. I expressed my dissatisfaction with the overall incompetence and wished the chap a nice day.

    Very very disappointing result, and now I am waiting for the refund. Use DSE online at your peril!
  • Good
    4 years ago
    Updated: 4 years ago
    I'm a regular buyer from Dick Smith. Mostly online. I have had no real issues over many years and dozens of orders. When an item was out of stock last year I was offered a satisfactory substitute. I've had some pretty good bargain prices.
  • Very Poor
    4 years ago
    Updated: 4 years ago
    After reading the numerous terrible reviews of DSE online I decided to try contact them to see whether the 'limited stock' on the website actually meant the item was in stock or not.

    I emailed them with all details no reply, I messaged them on their Facebook page with very quick response that just said "We will check this for you" and haven't had a reply since. I then called them and the lady said she was going to check for me, to which she came back after being on hold saying that there is limited stock and she does not know whether there would be stock or not???

    I told her its pretty much a yes or no question, how could you not know whether there is stock or not?

    She said the only way would be to make a purchase and give it a try and they would refund me if there is no stock. I pretty much laughed and said sorry after reading all the reviews about terrible refund times and terrible email service there's no way I would consider doing that. There was an awkward silence and she asked me whether there is anything else she can help me with. I lol'd and told her to have a nice day.

    Thank you Pricespy community for the warnings!

    EDIT: oh and by the way, they finally replied to my email. Not that they were any more helpful... http://i.imgur.com/HazgPqK.png
    How can you not answer a simple yes or no do you have stock of x item question?
  • Terrible
    4 years ago
    Updated: 4 years ago
    Terrible and dodgy retailer. I purchased a bluetooth handsfree and pre-ordered the ps4 diablo 3 game online due to being the cheapest price and received a further $20 off discount offer. Waited for over 2 weeks with no response. After noticing my order had not moved even after the games release date, I phoned in and was told there was no known date of when they would have stock. Had to get a refund (still waiting). Feels like they don't want to honor their listed prices!

    Every other retailer seems to have the game in stock yet DSE dont. They should have known this early on and yet they priced their game the lowest on pricespy knowingly baiting people!

    Such poor customer service and on top of that their call center is very unprofessional. The rep appeared to be giggling to someone every few minutes while looking at my issue! WTF!

    Didn't even compensate me for the troubles. On top of that, they said they will do an express refund for my purchase within 1-3 working days but its been almost 2 weeks now and I'm still waiting for a refund! Definitely the worst retailer I have dealt with in a long time!