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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated PerfumeNZ (4.33)
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  • Very Poor
    3 days ago
    Product Not Authentic! ::: I bought a few times from this store, I noticed the smell of their product is different than the one I purchased overseas, but I was unsure! last time , I checked with the bottle I had, now I am sure this products are convincing fake products .I wrote to them for response before I possibly take it further .
  • Perfect
    4 months ago
    Both myself and my partner have used this site for our own purchases at different times. He has used it twice before me, and I used it once this week.
    Both have received our packages after a few days with no problems. I ordered products that were in stock on Sunday and they arrived Thursday. It took a couple of days for the order to be shipped, then it arrived very quickly after that.
    I've not had to communicate with them so I can't speak to their relations, but personally I've not had a problem as of yet.
  • Perfect
    6 months ago
    2 bottles of perfume arrived within 5 days of ordering. No complaints
  • Very Poor
    6 months ago
    I ordered 3 weeks ago and emailed them countless times regarding the status of my order, but no communication and finally received my order, and it didnt have all the products that I ordered, but no communication about it at all, until I sent them an email that there were a couple of things missing, and an email was send to me, saying sorry they only found the error when my order was already sent out?? I wondered if they would have said something if I didnt email then about it?? I requested for refund for those items and I was told it should be in my account by last Friday! Nothings happen since and I have emailed them so many times, but NO response at all and I am still waiting for my refund! I am soo annoyed and will NEVER order from this useless service again! If I could give it a ZERO star it would be the rating that they deserve!
  • Barely acceptable
    7 months ago
    This company used to be good but I'm not sure what's happened lately - ordered perfume two weeks ago, got confirmation email then nothing - sent emails, no replies and no perfume, what the hell! no number to contact them either which is frustrating. I won't be ordering from them ever again.
  • Very Poor
    7 months ago
    Updated: 7 months ago
    Absolute scam! Do not buy from this site. They have my money $100+ and not provided me with my order. Will not reply to emails. No contact phone or physical address which is concerning. I can not believe they haven't featured on Fair Go yet - think it might be time!
  • Very Poor
    7 months ago
    Ordered 2 perfumes on the 1st of October still haven't received them..terrible customer service. Slack at replying to emails and no contact number. Having to wait another week for them to receive couriers claim before they will send a replacement but honestly not holding my breath this has been going on so long already. DON'T waste your time and money ordering from this company absolute shambles!
  • Very Poor
    8 months ago
    Updated: 8 months ago
    My husband bought a very expensive bottle of Chanel for my birthday, first off it took AGES to be collected and once it had it remained in limbo with the courier for days who then informed us, it had been "damaged" in transit. My husband contacted Perfume NZ twice with zero response on how this was going to be resolved. No refund and no perfume. He bought it based on the feedback and their claim for "good customer service". He should have known they are dodgy considering there is NO TELEPHONE number - buyer beware! Buy from a brick and mortar store that actually has a contact number. Shocking service.
  • 2020-06-13 - One year ago. User reviews before this time are not included in the rating.

  • Very good
    1 year ago
    Purchased 4 perfumes. 3 of them have arrived within a couple days and are completely authentic/sealed😍. 4th one is on its way👍🏾 make sure to try use one email address when making seperate transactions or else you'll need to follow additional steps to ensure the account you are using is yours. Overall the customer service is good. They replied to my email within 2 days.
  • Very good
    1 year ago
    Not bad
  • Perfect
    1 year ago
    Updated: 1 year ago
    Have bought several perfumes over the years. Items have always been better value than elsewhere and arrived very quickly. Last order arrived the day after ordering!
  • Perfect
    1 year ago
    Arrived in 2 days. Safely packed. Love the product. Very happy with my purchase. Great price .
  • Very good
    1 year ago
    Very happy with my purchase. Super reliable and pricing isn't too bad, My order came the next day. Only down side was the unnecessary polystyrene peanuts in the package - no sure if they're biodegradable ones or not.. if so, thumbs up!
  • Perfect
    2 years ago
    My order arrived two days after placing order. Very happy and best price.
  • Perfect
    2 years ago
    So happy with my purchase delivered on time. Will definitely purchase more from PerfumeNz
  • Perfect
    2 years ago
    I always choose to buy from Perfume NZ, not only for the good price but the high quality service as well. The staff went out of their way to ensure my gifts were delivered in time for a birthday and the fragrances all smell sensational! Thank you very much for your help.
  • Perfect
    2 years ago
    Thank you for the fragrances which arrived early this morning. Very speedy delivery, the packaging was excellent, great trouble free service which I highly recommend and also very great price.

    I was recommended your website from a colleague at work and I am very glad I purchased from you. I will definitely be spreading the word as my fragrances are top quality & I am yet to find a retailer with prices even close! A+++++
  • Very Poor
    2 years ago
    Updated: 2 years ago
    This company is horrendous and their customer service is deplorable. Order placed on December 24, 2018 ($800) and as of today, February 27 2019, still nothing received and no refund and no communication from them. They avoid responding, make excuses and do not even abide by Consumer Guarantees Act. They do not take accountability and blame DHL and DHL are just as terrible. Numerous phone calls, emails and rude, unprofessional customer service. DO NOT order with this company. Buy with any other company and hopefully have a better outcome.
  • Very Poor
    2 years ago
    This company is the absolute worst in customer service. I'm not sure what the their problem is but their customer service is a joke - they have a decent range of products - the only reason I have shopped with them.

    They are inconsistent with responses, they almost never get back to you on time and can not be contacted at all through phone. They went off the grid for two months over the holiday period and started deleting negative comments off their Facebook page when they came back from holiday.

    Not sure why it is so hard to get an attentive Facebook manager throughout the day and to reply to emails in a timely manner. They either don't care enough or have no business sense whatsoever.

    I've given them chance after chance with orders and each time, the item will get shipped at a completely random date - there is no consistency or routine. No transparency or face to the company. If it wasn't for the selection I wouldn't waste my time with people who don't care at all about their customers.
  • Very Poor
    2 years ago
    DO NOT BUY FROM THIS COMPANY: I placed my order just after xmas & was very taken back when AFTER I placed/paid for my order a box popped up advising they were closed until 16th January (would have brought elsewhere if id known) It then took 2 months to recieve my full order & only because I kept hounding them. I recieved the body spray a month after I ordered and within a few days the smell had dissapated leaving a chemically smell. The perfume/gel and mousse pack a month later, and the perfume has a similar chemically smell, i havnt opened the other bottles. I believe its either expired or a knock off. I emailed perfume nz and needless to say they arent interested and tried to blame the manufactorer. They claimed they get container loads in weekly and had no issues, if thats the case why did it take so long and so many emails to get my product? And why does my perfume appear to have expired. Note to ones self, ALWAYS read the reviews before purchasing online. Very annoyed with myself too because i usually do.
  • Very Poor
    2 years ago
    Not sure what to make of the good reviews here. A bit too glowing for my taste. I ordered three deodorant sticks worth about $150; only one arrived. Two months later I am still trying to get the outstanding shipment or a refund. PerfumeNZ seems keen to sit this one out.

    Not recommended.
  • Perfect
    2 years ago
    PerfumeNZ is awesome! huge range of designer fragrances and even a few niche fragrances. Fast shipping, almost always overnight. Very satisfied with my purchases and will continue buying from them :)
  • Perfect
    2 years ago
    Very happy I received an entire box this morning, well packaged and all are genuine. Received them the next day which is perfect.
  • 2 years ago
    This user review is under investigation
  • Perfect
    2 years ago
    Updated: 2 years ago
    Thank you for the Flowerbomb which arrived early Friday morning. It smells divine. Very speedy delivery, the packaging was excellent, great trouble free service which I highly recommend and also very great price. I tell so many people about PerfumeNZ and I know a lot of them are all buying perfumes from you…haha. Thanks so much
  • 2 years ago
    Updated: 2 years ago
    This user review is under investigation
  • 2 years ago
    Updated: 2 years ago
    This user review is under investigation
  • 2 years ago
    This user review is under investigation
  • Perfect
    2 years ago
    My perfumes arrived so quick and are perfect. I have placed several orders with PerfumeNZ over the last few years and have always been happy with the quality and service.. great company! Keep up the good work 🙂
  • Terrible
    2 years ago
    The product I ordered came in damaged. It was obvious one of the tubes inside the box was leaking. I am sure this must have been seen before dispatching the product. When I emailed Perfume NZ (no they don't have any phone number or physical number where you can chase them) it appeared they were trying to pin the blame on the courier for the damage & advised that once they can claim the insurance they will replace my product. I informed them twice that the courer could not be blamed as the carton in which the product was shipped was in perfect shape - absolutely no damage to it. It was only the product inside it's own packaging that was leaking. The damaged item was picked up only a week later. But till date no replacement in sight. Repeated emails have not yielded any response. Initially they offered a $5 discount. So basically they were trying to sell off a damaged product for $5 less then their usual listed price. Appeared like they were trying to cut their losses & make whatever profit they could out of a damaged item.
    SO BEWARE! IF YOUR GOODS COME IN ORDER, THEN CONSIDER YOURSELF LUCKY. ELSE YOU CAN KISS YOUR MONEY GOODBYE. BLOODY DODGY SITE DELIBRATELY WITH NO CONTACT NUMBER OR PHYSICAL ADDRESS!
  • 3 years ago
    Updated: 3 years ago
    This user review is under investigation
  • 3 years ago
    Updated: 3 years ago
    This user review is under investigation
  • 3 years ago
    Updated: 3 years ago
    This user review is under investigation
  • Terrible
    3 years ago
    Updated: 3 years ago
    Received fake products. Nowhere to find the contact for refund or return. Terrible. If you don't want your money wasted, better choose other sites.
  • Perfect
    4 years ago
    Updated: 4 years ago
    I recently ordered a cologne as a gift Wednesday afternoon, hoping I would receive it on or before Friday. I mentioned I needed it by Saturday in the additional comments.

    After ordering, the automatic confirmation came through (it was 2:22 pm when I ordered). However, at 4 pm, PerfumeNz responded saying they sent off the item to be delivered the next day. (Despite the 'next day delivery' cut-off time of 2 pm).

    Amazing to see the product arrive the next day, less than 24 hours after ordering.
    The item was also heavily protected with thick layers of bubble-wrap.

    The only improvement would be the website design, it has a bit too much white space.

    However, I am super impressed with the whole ordering process, and will surely be using PerfumeNZ for any/all future cologne or perfume needed.

    Great Prices + Great Service.
  • Perfect
    5 years ago
    Updated: 5 years ago
    Awesome trader. Fast shipping. Value for money. Very good communication. Its a AAAA+++++ very recommendable.