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https://www.mobilestation.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mobile Station Auckland (8.67)
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  • Perfect
    15 days ago
    Mobil station definitely was a diligent company to deal with. Would highly recommend! James went far and Beyond The Call of Duty for me. Great guy.
  • Very Poor
    19 days ago
    Updated: 18 days ago
    Saw a lot of good reviews, so I purchased a Xiaomi Pocophone F1 64GB from mobile station. Turns out they don't actually have the phone in stock - No problem, I'll just upgrade to the 128 GB. Turns out they can't source that one either. I have no idea which phones are actually in stock and I'm now stuck with a case I can't use. Disappointing.
  • We regret that you are not satisfied with the experience.
    The customer placed the order on 27/10. On 31/10, we inform him that we are unable to source this model and ask him would like to change to another model or we can issue a full refund.
    Eventually, we settled this with an alternative and will send it to him this afternoon using overnight shipping via Courier post.

    31/10

  • Perfect
    1 month ago
    Was initially a bit put off by the mixed reviews but I’m happy to say I had no problems whatsoever with my order :) I bought a xiaomi 9T which turned out to be preorder so I had to wait over a week for it to get delivered but it arrived with everything as expected
  • Perfect
    2 months ago
    Very quick and easily communicable sellers, Often have the lowest prices so make sure to check them out!
  • Perfect
    2 months ago
    Updated: 2 months ago
    Excellent service n very helpful staff. I have purchased all my last 3 Sony phones. Always best prices. Also bought Samsung S9+ for wife. Hope to continue long relationship. James is nice person to talk with and goes beyond to make you happy. Thanks heaps. Overall 5star shop for purchasing electronic stuff.
  • Very Poor
    4 months ago
    I bought a samsung s6 from these guys last year and after reading many reviews on here and having so many problems with this phone (only months after i purchased it) im am very suspicious that I've also been sold a refurbished phone. The home button feels flimsy and like a cheap replacement. My screen is always shutting down when i try to swipe to unlock it, the camera makes a funny noise when i use it, it won't allow me to watch anything on certain webisites (Like nz herald) and finally after about 10 months it seems as though the android system was failing as when i would turn it on the screen would go green saying "android is starting". I did call them to get these things fixed under warranty and it took months for the parts to come from overseas. I was notified when they arrived and sent my in to get fixed. When it came back some weeks later the only thing that had changed was the android system. It appears as if they have used a cheaper part or something as the phone layout looks different like that of a cheaper samsung phone. I wouldnt buy from these guys again i don't trust them and they have too many reviews saying the same thing - phones are refurbished not brand new.
  • Thank you for share your personal experience.
    We regret that you are not satisfied with the experience.
    We sell brand new and refurbished phones on our website. We have clearly stated that the item is renewed if it is a refurbished item.
    We will/do not sell any refurbished products as brand new products to our customers in any circumstances.
    If you have any concerns about the phone in the first place, you can contact us. We will answer all the questions and solve the issue.
    All the products on our website come with a one year warranty. The parts our service center to repair Samsung brand phone is genuine Samsung parts.
    We will always honor our warranty police and meet our obligations under CGA.

  • Perfect
    4 months ago
    I had excellent service. Emails were answered promptly and my phone was delivered within a week.
  • Excellent
    5 months ago
    Updated: 5 months ago
    A couple of weeks back I posted a bad review for Mobile Station because I was certain we had received a water damaged refurbished phone instead of a brand new one.
    After initially contacting them I felt I didn't get any redress but after being contacted again I'm thinking my initial communication experience was a misunderstanding.

    Mobile Station were adamant that their products were genuine and asked for me to return the phone to them for checking which I did.
    I didn't think I would be able to do this since my daughter had in the meantime munted the phone (although it still worked) so probably voiding any warranty.
    But instead, Mobile Station insisted I should return it so they could identify if their supplier had supplied them with a non-genuine phone so they could then avoid using them in the future - fair enough and good for them.

    They checked it out and agreed to a refund and did this despite my daughter having already badly cracked the glass screen.
    So my thanks to Mobile Station, I obviously very much appreciate them doing that and showing that they stand by their products and customer service so I'm changing my review now to a good experience with an excellent on the star scale (a 'Perfect' star should not even be an option, nothing and no-one is perfect) :)
  • Perfect
    5 months ago
    great customer experience! will be buying here from here on for all of my technical needs. best prices in the country to date!
  • Perfect
    5 months ago
    Excellent service :) delivered overnight and the best price for devices and tech to date. Will be back again to buy more
  • Perfect
    5 months ago
    These guys have been great to deal with over the years. Have had one order hiccup which they went above and beyond to rectify. Would recommend
  • Perfect
    5 months ago
    When I wasn't able to get the phone I ordered, the customer services team was super helpful and offered a heap of solutions. I was able to get something that matched the specs I was after. Would totally order again due to the prices being the most competitively cheap on the market.
  • Perfect
    6 months ago
    Great legit products (ordered 2 phones over the past 3 years through them.) This time round I had to use their customer service to change an order I had already paid for as a deal came up, which they were extremely helpful and accommodating with!
  • Perfect
    6 months ago
    Updated: 6 months ago
    Great service, ordered and paid, product arrived the next day, great communication, very happy.
  • Perfect
    7 months ago
    Bought a Xiaomi Pocophone F1 two months ago. Was at least 10% cheaper than other options. It took about a week to arrive. It's working flawlessly. Will probably buy my next phone at Mobile Station as well.
  • Perfect
    7 months ago
    Good prices and communication, would recommend them
  • Perfect
    7 months ago
    I bought a one plus 6 from Mobile Station and can highly recommend them due to their low prices and quick communication and delivery.
  • Perfect
    7 months ago
    Bought a couple of phones off these guys over the years, have no reason to stop...
  • Perfect
    7 months ago
    I purchased a OnePlus 6, the delivery took about two weeks and the charger was not stock standard, however you cant complain at that price. Would recommend.
  • Perfect
    8 months ago
    Updated: 8 months ago
    Bought a Note 9 through Mobile Station. Very happy with the whole experience and the phone. Competitive price too. Would happily recommend them to freinds. Thank you.
  • Barely acceptable
    9 months ago
    Third phone I've brought off here. Never had problems in the past but looking to buy elsewhere now. Had purchased a s9 in October and it's always had a distorted sound every so often. I deleted and downloaded the apps but that didn't fix it. I later emailed Mobile Station to inform them and see what they said. I was told to factory reset my phone. Did that and gave it anot her month or so and still no change. I emailed them again to let them know and a month later still no change.
    My phone was since stolen and destroyed so looking to buy another elsewhere since they had a lack of communication and I received a faulty phone.
  • Perfect
    9 months ago
    I ordered a oneplus 6 on Tuesday, it was delivered 13 days after. The quality, pricing ... outstanding! I had some questions during the 'waiting days' and they replied super fast. I've seen bad reviews but I can personally say... I had no issues and I'll buy my next phone here!
  • Perfect
    11 months ago
    Very quick delivery and response to any queries I had in regards to my order. The packaging it arrives in protects the product perfectly. I have bought a few products from mobile station and will definitely continue to use them
  • Perfect
    11 months ago
    Great service and price would recommend
  • Perfect
    11 months ago
    Updated: 11 months ago
    I have used Mobile Station for all our outright phone purchases over the years. 2 x Google Nexus 5, 2 x Samsung Galaxy S6, 2x Oneplus 6T. Always at a great price and never had any issues.
  • Very Poor
    11 months ago
    Updated: 11 months ago
    Mobile Station is not selling new phones. They are second hand refurbs. Mine was registered in US. You get no Samsung support whatsoever.
    Added to this, if there is a problem with your phone (ours wasn’t sealed so wasn’t in the slightest water resistant and the face clicks when you touch it), when you phone the auckland number, after about 100 calls, you get questioned like it’s your fault and you are not believed. Basically he said “it was ok when I sent it so you’ve broken it. Prove I’m wrong.”
    Nice.
    Please stay away from this company.
    There is also a worrying trend to the positive reviews of mobile station on this site. Most of the 5 star reviews use the same language and pattern. E.g. “I purchased a Samsung S7......”
    Interesting.
  • 2018-11-19 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    1 year ago
    Purchased Samsung Galaxy S9 as a gift. Almost instant reply for update, notified of delivery and received original product. No other local company comes close - Thank You.
  • Very Poor
    1 year ago
    If you look forward no communication, no warranty support, refurbished product sold as new then this is the place to shop.
  • Sent message but no reply. What is your order number please, we will sort it out for you.

  • Perfect
    1 year ago
    I have to admit I was a bit reluctant at first from reading all these negative reviews but still decided to go along with and purchase my phone from mobile station. Which I'm glad I did as got it in the mail the other day and it was new in sealed box as advertised ( I'm saying this as i read quite a few reviews of people saying they received refurbished phones). Although the shipping could've been faster since it took 2 weeks for my phone to arrive. But then again they do say 3-10 days on their website. Their customer service was great as well. I emailed them a couple of time because it was taking a while(as i said it took 2 weeks) and they got back to me the same day. All in all I personally had a pleasant shopping experience with mobile station and wouldn't mind buying from them again if need be.
  • Decent
    1 year ago
    Updated: 1 year ago
    Shocking/non-existent "customer service". 10 working days and still no phone. They wasted no time in taking my money, and yet haven't kept me informed of an estimated date of arrival, haven't kept me informed of delays in writing (which should be standard practice), they are rude and unhelpful when you call and continuously provide conflicting information and over-promise and under-deliver. They are giving me $15 in compensation - what I really need is my new phone. I can only hope that when it arrives it is as it should be.

    Update: Phone arrived on the 10th working day, and was dropped off by vendor to ensure it made it within the time frame. I was refunded $30 shipping and the phone is great. I maintain that the complete lack of updates and communication from the seller was incredibly frustrating and there are definitely improvements to be made in the customer service provided over the phone.
  • Very Poor
    1 year ago
    Updated: 1 year ago
    purchase a One Plus 6 mobile phone , Did Not Receive My Mobile After 14 days and canceled my order refund processing was fast, think twice if need your order on time :( not recommended :(
  • Sorry, the phone arrived on the 11th working days. We do apologize for the delay.

  • Perfect
    1 year ago
    I purchased Galaxy A8. Excellent service and communication from Mobile Station. Fast delivery. Highly recommended store.
  • Very Poor
    1 year ago
    Bought a S7 from these guys. thought it didnt seem new from the start but more like a refurbished phone. after i left this waterproof phone in the rain for 20 minute it was water damaged. i sent it back for an inspection paying $50 at their request. they then said that i had to buy a new phone for $300 and refused to give my phone back to me. 6 months later they still have my phone! thieves!
  • Sorry, the water damage is not under the warranty. It seems happened a long time ago, could you please contact directly? We will sort it out for you. Not too sure who you are.

  • Perfect
    1 year ago
    I bought the Oneplus 5T of these guys. I had no issues with their service, they responded to my emails promptly. The shipping took 2 weeks to arrive at the store and the overnight courier me. The reduced cost was well worth the wait.
  • Excellent
    1 year ago
    I have brought several SD cards for my camera from these guys over the past year or so, the products were exactly as described and came in retail packaging with fast shipping.
  • Excellent
    1 year ago
    Purchase Delivery
    Phone arrived on time and at substantially lower price than any traditional store retailer in my area. Would use them again.
  • Perfect
    1 year ago
    Purchase Delivery
    Easy payment, quick turn around, secure packaging. Great service.
  • Excellent
    1 year ago
    Purchase Delivery
    good service
    good
  • Very good
    1 year ago
    Purchase Delivery
    Really happy with the purchase and would use again. Everything was as it was described delivery pricing was fair.
    Website for ordering only works with IE which was a bit of a pain and was not intuitive or easy to use.
  • Perfect
    1 year ago
    Purchase Delivery
    Fast delivery, good phone, great price
  • Terrible
    1 year ago
    Updated: 1 year ago
    Suckered into the cheap price and brought a Samsung S7 from these guys in February and heavily regretted my decision. I was sent a faulty phone (had service/wifi problems and overheating + battery issues). After sending it back and requesting a replacement, as it was a manufacturer fault. A week later I was sent the SAME phone refurbished with new accessories. I knew this because they told me they had no gold models left, so i requested one of any colour and surprise surprise, I was sent a gold model with the seal on its package broken (busted). They continue to disagree that it was the same phone... I finally sent this one back and requested for my money back. After terrible service and not receiving their scheduled call back I called them and they finally delivered with a refund. Huge waste of time and money ($20 postage cost). Just go to Noel Leeming or PB Tech and pay the extra buck, these people are crooks (obvious by a little research). Buyer beware. Store has been suspected of faking good reviews. Believe the bad ones, don't waste your time and buy your new phone from a trusted store.
  • Very good
    1 year ago
    Updated: 1 year ago
    Ordered a BLUE Sony Xperia XA2 but received a BLACK one which is working fine at this very moment and it came with the necessities, charger, headphone etc. which i'm happy with also the delivery time was quite quick and was well communicated.

    Communication was minimal and had me worried throughout at first and they did own up and apologize for ordering the wrong color and even asked if i wanted to wait for them to order a BLUE one but i just opted for the BLACK since i urgently needed a phone.

    Overall a solid store for great prices and excellent shipping.
  • Perfect
    1 year ago
    Purchase Delivery
    Fast delivery, no problems with product
  • Terrible
    1 year ago
    Updated: 1 year ago
    Something is seriously wrong with this vendor. I've bought two phones there within a bit more than a year (S6 and S7) and both had broken batteries that either triggered sudden shut downs or refused to charge.

    Service inquiries are generally not answered within reasonable time, you have to make ongoing pressure. The phone number provided doesn't get picked up most of the time. Product replacement process on my first purchase took 7 (!) weeks in total.

    Now waiting already for more than a week to even get a reply on my support request. Sick of those tactics.

    Invoices are generally not provided unless you ask (multiple times) for one. Invoices are issued by a company called "Future Trading Limited" which doesn't show up anywhere on the MobileStation website or in any terms/agreements. So I'm wondering if this is even a legit business operation or some fraud scheme that doesn't pay any tax either.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    Recently purchased the One Plus 5T from Mobile Station. Exceptional pricing and fast delivery. Excellent customer service and was quick to respond to any queries I had.
  • Very good
    1 year ago
    Purchase Delivery
    My product arrived sooner than I thought, has been an awesome phone, the whole checkout system was simple which I a good thing shipping fee seemed reasonable ($30) and good newzealand site which offers affordable products at better price whilst offering different payment options. Only thing that would be better is if the dash charger was AU/NZ not Chinese so I have to use the regular charger. Otherwise I am pleased.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Super fast delivery, came with a bunch of adapters which I appreciate. Cheap as well
  • Excellent
    1 year ago
    Purchase Delivery
    The delivered item was in complete working order as I would expect from a store-bought item with the advertised price. Only issue was that it would have been nice to have been delivered earlier but I understand that is not a massive issue.
  • Perfect
    1 year ago
    Purchase
    They delivered exactly what they stated, at a market leading price. The phone also came in about a week, so a quick turnaround too.
  • Perfect
    1 year ago
    Purchase
    Delivery was quicker than expected. Payment method choices are great and easy to follow.
    Great phone