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https://www.mobilestation.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mobile Station Auckland (8.31)
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  • Excellent
    23 days ago
    Updated: 4 days ago
    A couple of weeks back I posted a bad review for Mobile Station because I was certain we had received a water damaged refurbished phone instead of a brand new one.
    After initially contacting them I felt I didn't get any redress but after being contacted again I'm thinking my initial communication experience was a misunderstanding.

    Mobile Station were adamant that their products were genuine and asked for me to return the phone to them for checking which I did.
    I didn't think I would be able to do this since my daughter had in the meantime munted the phone (although it still worked) so probably voiding any warranty.
    But instead, Mobile Station insisted I should return it so they could identify if their supplier had supplied them with a non-genuine phone so they could then avoid using them in the future - fair enough and good for them.

    They checked it out and agreed to a refund and did this despite my daughter having already badly cracked the glass screen.
    So my thanks to Mobile Station, I obviously very much appreciate them doing that and showing that they stand by their products and customer service so I'm changing my review now to a good experience with an excellent on the star scale (a 'Perfect' star should not even be an option, nothing and no-one is perfect) :)
  • Perfect
    20 days ago
    great customer experience! will be buying here from here on for all of my technical needs. best prices in the country to date!
  • Perfect
    20 days ago
    Excellent service :) delivered overnight and the best price for devices and tech to date. Will be back again to buy more
  • Perfect
    23 days ago
    These guys have been great to deal with over the years. Have had one order hiccup which they went above and beyond to rectify. Would recommend
  • Perfect
    26 days ago
    When I wasn't able to get the phone I ordered, the customer services team was super helpful and offered a heap of solutions. I was able to get something that matched the specs I was after. Would totally order again due to the prices being the most competitively cheap on the market.
  • Perfect
    1 month ago
    Great legit products (ordered 2 phones over the past 3 years through them.) This time round I had to use their customer service to change an order I had already paid for as a deal came up, which they were extremely helpful and accommodating with!
  • Perfect
    1 month ago
    Updated: 1 month ago
    Great service, ordered and paid, product arrived the next day, great communication, very happy.
  • Perfect
    2 months ago
    Bought a Xiaomi Pocophone F1 two months ago. Was at least 10% cheaper than other options. It took about a week to arrive. It's working flawlessly. Will probably buy my next phone at Mobile Station as well.
  • Perfect
    2 months ago
    Good prices and communication, would recommend them
  • Perfect
    2 months ago
    I bought a one plus 6 from Mobile Station and can highly recommend them due to their low prices and quick communication and delivery.
  • Perfect
    2 months ago
    Bought a couple of phones off these guys over the years, have no reason to stop...
  • Perfect
    2 months ago
    I purchased a OnePlus 6, the delivery took about two weeks and the charger was not stock standard, however you cant complain at that price. Would recommend.
  • Perfect
    3 months ago
    Updated: 3 months ago
    Bought a Note 9 through Mobile Station. Very happy with the whole experience and the phone. Competitive price too. Would happily recommend them to freinds. Thank you.
  • Barely acceptable
    4 months ago
    Third phone I've brought off here. Never had problems in the past but looking to buy elsewhere now. Had purchased a s9 in October and it's always had a distorted sound every so often. I deleted and downloaded the apps but that didn't fix it. I later emailed Mobile Station to inform them and see what they said. I was told to factory reset my phone. Did that and gave it anot her month or so and still no change. I emailed them again to let them know and a month later still no change.
    My phone was since stolen and destroyed so looking to buy another elsewhere since they had a lack of communication and I received a faulty phone.
  • Perfect
    4 months ago
    I ordered a oneplus 6 on Tuesday, it was delivered 13 days after. The quality, pricing ... outstanding! I had some questions during the 'waiting days' and they replied super fast. I've seen bad reviews but I can personally say... I had no issues and I'll buy my next phone here!
  • Perfect
    6 months ago
    Very quick delivery and response to any queries I had in regards to my order. The packaging it arrives in protects the product perfectly. I have bought a few products from mobile station and will definitely continue to use them
  • Perfect
    6 months ago
    Great service and price would recommend
  • Perfect
    6 months ago
    Updated: 6 months ago
    I have used Mobile Station for all our outright phone purchases over the years. 2 x Google Nexus 5, 2 x Samsung Galaxy S6, 2x Oneplus 6T. Always at a great price and never had any issues.
  • Very Poor
    6 months ago
    Updated: 6 months ago
    Mobile Station is not selling new phones. They are second hand refurbs. Mine was registered in US. You get no Samsung support whatsoever.
    Added to this, if there is a problem with your phone (ours wasn’t sealed so wasn’t in the slightest water resistant and the face clicks when you touch it), when you phone the auckland number, after about 100 calls, you get questioned like it’s your fault and you are not believed. Basically he said “it was ok when I sent it so you’ve broken it. Prove I’m wrong.”
    Nice.
    Please stay away from this company.
    There is also a worrying trend to the positive reviews of mobile station on this site. Most of the 5 star reviews use the same language and pattern. E.g. “I purchased a Samsung S7......”
    Interesting.
  • Perfect
    7 months ago
    Purchased Samsung Galaxy S9 as a gift. Almost instant reply for update, notified of delivery and received original product. No other local company comes close - Thank You.
  • Very Poor
    8 months ago
    If you look forward no communication, no warranty support, refurbished product sold as new then this is the place to shop.
  • Sent message but no reply. What is your order number please, we will sort it out for you.

  • Perfect
    8 months ago
    I have to admit I was a bit reluctant at first from reading all these negative reviews but still decided to go along with and purchase my phone from mobile station. Which I'm glad I did as got it in the mail the other day and it was new in sealed box as advertised ( I'm saying this as i read quite a few reviews of people saying they received refurbished phones). Although the shipping could've been faster since it took 2 weeks for my phone to arrive. But then again they do say 3-10 days on their website. Their customer service was great as well. I emailed them a couple of time because it was taking a while(as i said it took 2 weeks) and they got back to me the same day. All in all I personally had a pleasant shopping experience with mobile station and wouldn't mind buying from them again if need be.
  • Decent
    9 months ago
    Updated: 8 months ago
    Shocking/non-existent "customer service". 10 working days and still no phone. They wasted no time in taking my money, and yet haven't kept me informed of an estimated date of arrival, haven't kept me informed of delays in writing (which should be standard practice), they are rude and unhelpful when you call and continuously provide conflicting information and over-promise and under-deliver. They are giving me $15 in compensation - what I really need is my new phone. I can only hope that when it arrives it is as it should be.

    Update: Phone arrived on the 10th working day, and was dropped off by vendor to ensure it made it within the time frame. I was refunded $30 shipping and the phone is great. I maintain that the complete lack of updates and communication from the seller was incredibly frustrating and there are definitely improvements to be made in the customer service provided over the phone.
  • Very Poor
    10 months ago
    Updated: 10 months ago
    purchase a One Plus 6 mobile phone , Did Not Receive My Mobile After 14 days and canceled my order refund processing was fast, think twice if need your order on time :( not recommended :(
  • Sorry, the phone arrived on the 11th working days. We do apologize for the delay.

  • Perfect
    10 months ago
    I purchased Galaxy A8. Excellent service and communication from Mobile Station. Fast delivery. Highly recommended store.
  • Very Poor
    10 months ago
    Bought a S7 from these guys. thought it didnt seem new from the start but more like a refurbished phone. after i left this waterproof phone in the rain for 20 minute it was water damaged. i sent it back for an inspection paying $50 at their request. they then said that i had to buy a new phone for $300 and refused to give my phone back to me. 6 months later they still have my phone! thieves!
  • Sorry, the water damage is not under the warranty. It seems happened a long time ago, could you please contact directly? We will sort it out for you. Not too sure who you are.

  • Perfect
    10 months ago
    I bought the Oneplus 5T of these guys. I had no issues with their service, they responded to my emails promptly. The shipping took 2 weeks to arrive at the store and the overnight courier me. The reduced cost was well worth the wait.
  • Excellent
    11 months ago
    I have brought several SD cards for my camera from these guys over the past year or so, the products were exactly as described and came in retail packaging with fast shipping.
  • 2018-06-20 - One year ago. User reviews before this time are not included in the rating.

  • Excellent
    1 year ago
    Purchase Delivery
    Phone arrived on time and at substantially lower price than any traditional store retailer in my area. Would use them again.
  • Perfect
    1 year ago
    Purchase Delivery
    Easy payment, quick turn around, secure packaging. Great service.
  • Excellent
    1 year ago
    Purchase Delivery
    good service
    good
  • Very good
    1 year ago
    Purchase Delivery
    Really happy with the purchase and would use again. Everything was as it was described delivery pricing was fair.
    Website for ordering only works with IE which was a bit of a pain and was not intuitive or easy to use.
  • Perfect
    1 year ago
    Purchase Delivery
    Fast delivery, good phone, great price
  • Terrible
    1 year ago
    Updated: 1 year ago
    Suckered into the cheap price and brought a Samsung S7 from these guys in February and heavily regretted my decision. I was sent a faulty phone (had service/wifi problems and overheating + battery issues). After sending it back and requesting a replacement, as it was a manufacturer fault. A week later I was sent the SAME phone refurbished with new accessories. I knew this because they told me they had no gold models left, so i requested one of any colour and surprise surprise, I was sent a gold model with the seal on its package broken (busted). They continue to disagree that it was the same phone... I finally sent this one back and requested for my money back. After terrible service and not receiving their scheduled call back I called them and they finally delivered with a refund. Huge waste of time and money ($20 postage cost). Just go to Noel Leeming or PB Tech and pay the extra buck, these people are crooks (obvious by a little research). Buyer beware. Store has been suspected of faking good reviews. Believe the bad ones, don't waste your time and buy your new phone from a trusted store.
  • Very good
    1 year ago
    Updated: 1 year ago
    Ordered a BLUE Sony Xperia XA2 but received a BLACK one which is working fine at this very moment and it came with the necessities, charger, headphone etc. which i'm happy with also the delivery time was quite quick and was well communicated.

    Communication was minimal and had me worried throughout at first and they did own up and apologize for ordering the wrong color and even asked if i wanted to wait for them to order a BLUE one but i just opted for the BLACK since i urgently needed a phone.

    Overall a solid store for great prices and excellent shipping.
  • Perfect
    1 year ago
    Purchase Delivery
    Fast delivery, no problems with product
  • Terrible
    1 year ago
    Updated: 1 year ago
    Something is seriously wrong with this vendor. I've bought two phones there within a bit more than a year (S6 and S7) and both had broken batteries that either triggered sudden shut downs or refused to charge.

    Service inquiries are generally not answered within reasonable time, you have to make ongoing pressure. The phone number provided doesn't get picked up most of the time. Product replacement process on my first purchase took 7 (!) weeks in total.

    Now waiting already for more than a week to even get a reply on my support request. Sick of those tactics.

    Invoices are generally not provided unless you ask (multiple times) for one. Invoices are issued by a company called "Future Trading Limited" which doesn't show up anywhere on the MobileStation website or in any terms/agreements. So I'm wondering if this is even a legit business operation or some fraud scheme that doesn't pay any tax either.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    Recently purchased the One Plus 5T from Mobile Station. Exceptional pricing and fast delivery. Excellent customer service and was quick to respond to any queries I had.
  • Very good
    1 year ago
    Purchase Delivery
    My product arrived sooner than I thought, has been an awesome phone, the whole checkout system was simple which I a good thing shipping fee seemed reasonable ($30) and good newzealand site which offers affordable products at better price whilst offering different payment options. Only thing that would be better is if the dash charger was AU/NZ not Chinese so I have to use the regular charger. Otherwise I am pleased.
  • Perfect
    1 year ago
    Updated: 1 year ago
    Super fast delivery, came with a bunch of adapters which I appreciate. Cheap as well
  • Excellent
    1 year ago
    Purchase Delivery
    The delivered item was in complete working order as I would expect from a store-bought item with the advertised price. Only issue was that it would have been nice to have been delivered earlier but I understand that is not a massive issue.
  • Perfect
    1 year ago
    Purchase
    They delivered exactly what they stated, at a market leading price. The phone also came in about a week, so a quick turnaround too.
  • Perfect
    1 year ago
    Purchase
    Delivery was quicker than expected. Payment method choices are great and easy to follow.
    Great phone
  • Terrible
    1 year ago
    Updated: 1 year ago
    Purchased an iphone6 2 months ago and it has been impossible to return. The phone goes from 100% charge to 15% everyday with no use. I told Mobile Station about the problem and they said it was apples' fault, they don't check the phones they resell. When I asked for a physical address to visit to get a refund I was told there isn't one and to send it back to a PO Box?

    Total waste of almost $600, warranty seems useless because this scammer refuses to accept any responsibility

    Do not trade with this person! Just buy new
  • We really want to help you to solve the problem, please send it back to us. If you cannot send the phone to a PO box, you can also send it back to our office.

  • Excellent
    1 year ago
    Updated: 1 year ago
    Purchase Delivery
    Good price than buy in a store, save lots of money,same warranty period
    I love my new Iphone X, thank you.
  • Perfect
    1 year ago
    Purchase Delivery
    They delivered within the time frame they had supplied and sent updates by email so I knew what was happening
  • Perfect
    1 year ago
    Purchase Delivery
    Low price and fast delivery.
  • Perfect
    1 year ago
    Purchase Delivery
    Easy + Clear Communication & Fast Delivery.
  • Perfect
    1 year ago
    Purchase Delivery
    The phone I wanted ran out of stock but they were shift in finding me an alternative and offering me a refund if not. Great communication and service. Shipped the alternative ASAP.
    Michael
  • Perfect
    1 year ago
    Purchase Delivery
    They were very quick to respond to my email and I had no problems with any shipping. They also kept me updated with my order