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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Torpedo7 (2.43)
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  • Very Poor
    2 months ago
    I ordered via click and collect during lockdown mistakenly thinking the goods would actually be at the local store. Nope, ordered on 7/05 and still waiting. I sent several emails, they finally bothered to reply to the third one, no apology, just offered to send it to me instead. And I’m still waiting 20 days later. Appalling.
  • Very Poor
    2 months ago
    Updated: 2 months ago
    I recommend not using Torpedo7 for the simple fact of their customer service being poor and their courier service provider being extremely rude and unhelpful. I will not use Torpedo7 again as it is an extremely stressful and unpleasant experience.

    I made an order for a product and paid for it using their website. A dispatch notice was emailed to me, however the parcel never turned up. I have been in touch with the courier service provider a number of times, however their customer service people have repeatedly been unhelpful and extremely rude. It appears that the parcel has now been lost.

    I have reached out to Torpedo7 for assistance, however it is not responding to my messages. I have tried calling Torpedo7 but have spent over an hour and a half waiting for them just to answer.

    At this stage, I have paid for a product which the courier service provider has lost and is refusing to take accountability for, and Torpedo7 are ignoring my concerns.
  • Very Poor
    2 months ago
    Updated: 2 months ago
    worst experience ever , they F..up 3 of my orders. one order main part was missing , 2nd order -gave me wrong part and 3rd order wasnt instock and they didnt bothered to info me that. I called them month after i order, then they told me that its not in order and they didnt even know when new stock arriving.
  • Very Poor
    7 months ago
    Torpdo 7 is an absolute joke purchased a kayak and after a month of excuses to its whereabouts I had to request a refund. Customer service is shocking would just tell me to call back in a couple days to see if it has arrived as no one could give me an eta. Will never buy from torpedo 7 again and will be letting everyone know not to buy from them.
  • Very Poor
    9 months ago
    Just look at the other reviews. People aren't exaggerating. Yes they might have cheaper products or really good sales. But the item you order is either incorrect, faulty or never turns up. Customer service will tell you it's not their fault and blame the logistical side. But this is obviously a super common issue. How a company like this is still allowed to operate is crazy. The only thing they're good at is taking the money out of your account.
  • Very Poor
    10 months ago
    Don't expect any support if things go wrong, this company has really gone downhill in a big way. Their "out" is to state that its not a manufacturing issue so therefore its not their problem. Taking my business elsewhere.
  • 2019-08-08 - One year ago. User reviews before this time are not included in the rating.

  • Very Poor
    1 year ago
    Updated: 1 year ago
    I don't recommend shopping with Torpedo7. I returned a faulty item (worth $250) six weeks ago. The fault was clearly established with the manufacturer before I returned it. Six weeks later, Torpedo7 have still not offered any resolution (refund, replacement, or repair) despite numerous follow-up emails. Buyer beware.
  • Good
    3 years ago
    Updated: 3 years ago
    Accurate stock levels, fast shipping and quality product, make Torpedo7 a good choice for outdoor activities
  • Very Poor
    4 years ago
    Updated: 4 years ago
    If items aren't in their store they want to charge the customer shipping fees to get it into the store. Don't bother going into the store, just shop online. Wiggle has free shipping.
  • Perfect
    5 years ago
    Updated: 5 years ago
    Really helpful guys at my local Torpedo7! The cheapest place in town for most parts and they even fit most things for free! Top notch service and they know what they are doing. Highly recommended!
  • Terrible
    6 years ago
    Updated: 6 years ago
    These idiots don't know how to run a business! Not only did they send the wrong product TWICE but have taken two weeks to give us a refund! What a joke! So we are out of pocket over $100 and it was their stuff up! Don't order from them they tell you it'll be done and nothing happens. I'm sick of ringing them and hearing that same stupid song whilst on hold! They are useless! Don't buy from Torpedo 7!