Big Brands Online
The story so far;
Purchased a gas oven. No conformation or contact of any kind. Deposit funds to their account. No confirmation contact of any kind. Followup a week later and account says tx cancelled. Try to contact them through their phone no luck. Try their live message system and after a fairly long while and several reminders the principle <removed> calls back. Item is out of stock and no longer available. Doesn't offer refund but quite a few excuses and blames staff for problems. Offers to replace the order with another brand and will get back to me. Two weeks later still no contact. Leave messages with someone in the office for her to ring me. No reply/response after 48 hrs. So now I'm chasing a refund. I expect this to take some time. Oh and the out of stock item that is no longer available from the supplier is still listed as available. I'm guessing I'm not the only one chasing a refund.
Edited by LinuxUser, 18 March 2014 - 09:14 AM.