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Any experience with Gadgets Online NZ?


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#1

throwawayaccount
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Posted 30 July 2016 - 05:39 PM

I am buying an s7 edge which is very expensive and I don't want to have any negative experiences with it. I have researched the shop and have not found any negative reviews which seems odd and they are based in Auckland with a dodgy looking shop. So has anyone had any experience with Gadgets Online NZ and what was it like? Thanks. ( I am posting this because the safe shops like PB Tech are 400 dollars more expensive.... )



#2

TomSahz
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Posted 30 July 2016 - 07:13 PM

No experiences with them but Expert Infotech has a pretty good reputation and looks to be cheaper?



#3

lvmarv
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Posted 30 July 2016 - 07:15 PM

You get what you pay for, which i'm guessing is zero after sales support, and by the look of the website a 1 year RTB warranty. I would generally pay the extra to get a device from an authorised and/or reputable stockist so you get the proper 2 year warranty that Samsung offers in NZ, and the knowledge that potential issues will get looked after properly and to a high standard. That's just me though. 


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#4

LinuxUser
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Posted 30 July 2016 - 09:06 PM

I don't know. Their reviews look pretty good, but they're only relating to purchases – I'd expect them to look reasonable for anything other than a very bad store. I wouldn't assume reviews are fake just because there's no negative ones. Their website is to a lesser standard than I'd like (particularly the English, e.g. in the T&Cs), but that doesn't say anything at all about how good they are.

 

I'd probably agree with Tom and try Expert Infotech. However, I am less convinced as to their reputation. In the past it was quite bad, but things seem to have improved since then. Although on reading their reviews, they're still not actually that great – it seems that plenty of issue come up, but they sort things out pretty well once they see reviews complaining about it (I can't say that it is definitely because of the reviews, but that is what the reviews seem to imply).

 

You get what you pay for, which i'm guessing is zero after sales support, and by the look of the website a 1 year RTB warranty. I would generally pay the extra to get a device from an authorised and/or reputable stockist so you get the proper 2 year warranty that Samsung offers in NZ, and the knowledge that potential issues will get looked after properly and to a high standard. That's just me though. 

 

The warranty under the Consumer Guarantees Act is almost certainly at least the two years that the manufacturer gives, although it could well take the Disputes Tribunal to get them to comply (which is pretty common, unfortunately). But I agree with you anyway – not having the hassle of having to force them to honour the CGA is worth a fair bit.

 

(I intended to post this an hour and a half ago, but then the forum wasn't working...)


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#5

throwawayaccount
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Posted 30 July 2016 - 09:47 PM

No experiences with them but Expert Infotech has a pretty good reputation and looks to be cheaper?

Thanks for the recommendation, I hadn't heard of them before and they look good. 


You get what you pay for, which i'm guessing is zero after sales support, and by the look of the website a 1 year RTB warranty. I would generally pay the extra to get a device from an authorised and/or reputable stockist so you get the proper 2 year warranty that Samsung offers in NZ, and the knowledge that potential issues will get looked after properly and to a high standard. That's just me though. 

I would like to buy from an authorised reseller but they are almost 50% more expensive, and Expert Infotech which TomSahz recommended looked good so I think I'll go with them. 


I don't know. Their reviews look pretty good, but they're only relating to purchases – I'd expect them to look reasonable for anything other than a very bad store. I wouldn't assume reviews are fake just because there's no negative ones. Their website is to a lesser standard than I'd like (particularly the English, e.g. in the T&Cs), but that doesn't say anything at all about how good they are.

 

I'd probably agree with Tom and try Expert Infotech. However, I am less convinced as to their reputation. In the past it was quite bad, but things seem to have improved since then. Although on reading their reviews, they're still not actually that great – it seems that plenty of issue come up, but they sort things out pretty well once they see reviews complaining about it (I can't say that it is definitely because of the reviews, but that is what the reviews seem to imply).

 

 

The warranty under the Consumer Guarantees Act is almost certainly at least the two years that the manufacturer gives, although it could well take the Disputes Tribunal to get them to comply (which is pretty common, unfortunately). But I agree with you anyway – not having the hassle of having to force them to honour the CGA is worth a fair bit.

 

(I intended to post this an hour and a half ago, but then the forum wasn't working...)

Thanks for the reply, I think I will go with Expert Infotech. As long as the customer service isn't like other shops (Supero had some shocking reviews) and they sort the issues then I think it is worth saving the four hundred dollars. 



#6

leoli1992
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Posted 31 July 2016 - 12:51 AM

I bought a Sony Xperia Z from them back in 2013, still working good, no issues.


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#7

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Posted 31 July 2016 - 11:02 AM

Thanks for the recommendation, I hadn't heard of them before and they look good.

 

I wouldn't call it a recommendation, just pointing out that they are cheaper and their reviews seem to be ok. My personal experience with stores listed on PS have led me to only use a handful of stores that I personally trust through past experience with them. They are often a bit more expensive, but like lvmarv said, you generally get what you pay for. Thats not to say there aren't any great stores at the cheaper end, but it always pays to be cautious.


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#8

jaqqour
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Posted 02 August 2016 - 01:14 PM

Brought a $50 Spigen case for my Galaxy S5 from them earlier this year. It arrived within a few days and had certificate of authenticity. Not as high value item as you are looking to buy, but my experience with them was fine.


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