Dont buy from Dick Smith Electronics or Kogan
Posted 10 May 2019 - 03:57 PM
Posted 10 May 2019 - 06:21 PM
First, I've moved / deleted your other two posts that were substantially identical and in other topics. They're all saying the same thing, but the post I kept was the best / most comprehensive. The others are just unnecessary.
But yes, I've seen other things saying they're not much good, and their reviews on here are no good either... I hope you can get it all sorted.
- Sunbearnz likes this
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Posted 16 May 2019 - 04:26 PM
They've always been a terrible company, but since being bought by that dodgy guy, DSE has been a scam and a half. They do drop-shipped parallel imports, if I recall. Either way, I agree - definitely avoid them. Customer service aside, they are very shady companies.
Posted 06 June 2019 - 01:46 PM
Chiming in here, Can't comment on the 'reformed' DSE / Kogan but back in the day my Galaxy S2 had a battery drain issue with a leaking capacitor. They handled the warranty my local store, turns out the repair was $350 or so NZD.
Ever since DSE being acquired by Kogan I have been very hesitant to shop at DSE since they're now an online store, and the consensus seems to be they get a bad wrap.
I wish you the best of luck in your warranty claim.
Edit: They paid $350 for repairs
Edited by Sunbearnz, 06 June 2019 - 01:47 PM.
Posted 13 June 2019 - 09:28 PM
I have had pretty good experiences with them in terms of warranty. They replaced our milk frother within a week including shipping, just had to send a photo of it with the cord cut.
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